ACKNOWLEDGEMENTS

We would like to thank the generosity of Interface Technical Training for their support of this volume. Through the use of their state-of-art recording studio, we have been able to produce a supporting video for the Five Anchor Framework. We hope you are able to view these productions within the Interface video library (www.interfacett.com) or through the posts on YouTube.com.

Additionally, we are grateful for the excellent work and comments from the ITG Review Committee: Brian Johnson, CA, Chris Evans, ITSM Specialist, and Dave Jones, Pink Elephant.