Q1. Does the firm have a performance management system for employees?
Answer Options | Response Percent | Response Count |
Yes (If yes, go to question #4) | 65.5% | 74 |
No (If no, go to question #10) | 34.5% | 39 |
Q2. How effective do you believe the firm’s employee performance management system is in driving firm goals?
Answer Options | Response Percent | Response Count |
Very ineffective | 1.4% | 1 |
Ineffective | 1.4% | 1 |
Somewhat ineffective | 10.8% | 8 |
Somewhat effective | 56.8% | 42 |
Effective | 21.6% | 16 |
Very effective | 8.1% | 6 |
Answered question | 74 |
Q3. Which of the following factors do you measure in your employee performance management system? (Check all that apply):
Answer Options | Response Percent | Response Count |
Competency | 97.3% | 72 |
Goal attainment | 81.1% | 60 |
Living the firm’s values | 62.2% | 46 |
Client feedback about an individual’s performance | 44.6% | 33 |
Client retention | 21.6% | 16 |
Client satisfaction | 48.6% | 36 |
Comments | 8 | |
Answered question | 74 |
Q4. How important is each of the factors in your employee performance management system?
Answer Options | Unimportant | Slightly Unimportant | Slightly Important | Important | Response Count |
Competency | 0 | 1 | 3 | 40 | 44 |
Goal attainment | 0 | 4 | 14 | 23 | 41 |
Living the firm’s values | 1 | 1 | 12 | 21 | 35 |
Client feedback about an individual’s performance | 2 | 4 | 14 | 9 | 29 |
Client retention | 3 | 2 | 18 | 10 | 33 |
Client satisfaction | 0 | 0 | 11 | 25 | 36 |
Answered question | 71 |
Q5. Please indicate the degree to which each of the following activities is encouraged by your firm’s performance management system (evaluation and compensation). (SE = Strongly encourages, E = Encourages, N = Neither encourages nor discourages, D = Discourages, SD = Strongly discourages)
Answer Options | Strongly Encourages | Encourages | Neither Encourages nor Discourages | Discourages | Strongly Discourages | Response Count |
Getting promoted | 14 | 11 | 8 | 0 | 0 | 33 |
Leaving the firm | 0 | 1 | 13 | 17 | 17 | 48 |
Becoming an expert in their current role | 10 | 16 | 6 | 0 | 1 | 33 |
Reaching performance expectations | 15 | 8 | 1 | 0 | 1 | 25 |
Exceeding performance expectations | 12 | 11 | 4 | 2 | 1 | 30 |
Bringing in revenue | 7 | 15 | 17 | 1 | 0 | 40 |
Comments | 8 | |||||
Answered question | 70 |
Q6. What type of training do you provide for firm evaluators? (Check all that apply):
Answer Options | Response Percent | Response Count |
None | 38.9% | 28 |
How to become an effective coach | 31.9% | 23 |
How to develop an individual development plan | 18.1% | 13 |
How to conduct effective performance management conversations | 40.3% | 29 |
How to deliver positive and constructive performance management feedback | 44.4% | 32 |
Comments | 2 | |
Answered question | 72 |
Q7. What tools do you use in your performance management system? (Check all that apply):
Answer Options | Response Percent | Response Count |
Paper forms | 58.3% | 42 |
Online programs and systems | 36.1% | 26 |
Both paper and online | 11.1% | 8 |
Self-assessments | 68.1% | 49 |
360-degree assessments | 31.9% | 23 |
Comments | 3 | |
Answered question | 72 |
Q8. Which of the following activities should a performance management system support and drive? (Check all that apply):
Answer Options | Response Percent | Response Count |
Firm strategy | 70.9% | 78 |
Firm goals | 87.3% | 96 |
Firm profitability | 73.6% | 81 |
Risk management | 54.5% | 60 |
Business development | 73.6% | 81 |
Business process improvement | 47.3% | 52 |
Client service (client relationship management) | 89.1% | 98 |
Employee development | 88.2% | 97 |
Innovation | 46.4% | 51 |
Comments | 1 | |
Answered question | 110 |
Q9. Do you believe each owner should have written goals?
Answer Options | Response Percent | Response Count |
Not at all | 10.0% | 11 |
To some extent | 41.8% | 46 |
To a great extent | 48.2% | 53 |
Answered question | 110 |
Q10. Does each owner have written goals?
Answer Options | Response Percent | Response Count |
Yes | 31.8% | 35 |
No | 68.2% | 75 |
Answered question | 110 |
Q11. Do you believe each employee should have written goals?
Answer Options | Response Percent | Response Count |
Not at all | 5.5% | 6 |
To some extent | 40.0% | 44 |
To a great extent | 54.5% | 60 |
Answered question | 110 |
Q12. Does each employee have written goals?
Answer Options | Response Percent | Response Count |
Yes | 45.5% | 50 |
No | 54.5% | 60 |
Answered question | 110 |
Q13. Which of the following does your firm’s current performance management system support and drive? (Check all that apply):
Answer Options | Response Percent | Response Count |
We do not have a performance management system | 31.8% | 34 |
Firm strategy | 29.9% | 32 |
Firm goals | 43.0% | 46 |
Firm profitability | 40.2% | 43 |
Risk management | 16.8% | 18 |
Business development | 42.1% | 45 |
Business process improvement | 18.7% | 20 |
Client service (client relationship management) | 47.7% | 51 |
Employee development | 59.8% | 64 |
Innovation | 18.7% | 20 |
Comments | 2 | |
Answered question | 107 |
Q14. Please select the item below that best represents your firm in terms of clear job descriptions for all professional positions.
Answer Options | Response Percent | Response Count |
No written job descriptions | 34.3% | 37 |
Written job descriptions that have been updated in the past year | 27.8% | 30 |
Written job descriptions that have NOT been updated in the past year | 38.0% | 41 |
Answered question | 108 |
Q15. How would you describe the way in which owner performance is currently evaluated?
Answer Options | Response Percent | Response Count |
Formal, written annual evaluation of performance | 14.0% | 15 |
Informal, verbal (little written) evaluation of performance | 36.4% | 39 |
Combination of formal and informal | 18.7% | 20 |
There is currently no evaluation of owner performance. | 30.8% | 33 |
Answered question | 107 |
Q16. How would you describe the way in which employee performance is currently evaluated?
Answer Options | Response Percent | Response Count |
Formal, written annual evaluation of performance | 43.0% | 46 |
Informal, verbal (little written) evaluation of performance | 18.7% | 20 |
Combination of formal and informal | 35.5% | 38 |
There is currently no evaluation of employee performance. | 2.8% | 3 |
Answered question | 107 |
Q17. How often are owners’ performances formally reviewed?
Answer Options | Response Percent | Response Count |
Monthly | 2.2% | 2 |
Quarterly | 5.5% | 5 |
Semiannually | 7.7% | 7 |
Annually | 84.6% | 77 |
Answered question | 91 |
Q18. How often are employees’ performances formally reviewed?
Answer Options | Response Percent | Response Count |
Monthly | 2.8% | 3 |
Quarterly | 11.9% | 13 |
Semiannually | 31.2% | 34 |
Annually | 54.1% | 59 |
Answered question | 109 |
Q19. Which role in the firm has the primary responsibility for the employee performance management and evaluation process? (Choose the response that most closely applies):
Answer Options | Response Percent | Response Count |
CEO or managing owner | 45.3% | 43 |
Executive committee | 14.7% | 14 |
Compensation committee | 0.0% | 0 |
CFO | 0.0% | 0 |
COO | 5.3% | 5 |
Firm administrator | 10.5% | 10 |
Human resource director | 24.2% | 23 |
Comments | 15 | |
Answered question | 95 |
Q20. Which role in the firm has the primary responsibility for the owner performance management and evaluation process? (Choose the response that most closely applies):
Answer Options | Response Percent | Response Count |
CEO or managing owner | 59.8% | 58 |
Executive committee | 15.5% | 15 |
Compensation committee | 3.1% | 3 |
Individual owners or shareholders | 15.5% | 15 |
CFO | 0.0% | 0 |
COO | 3.1% | 3 |
Firm administrator | 2.1% | 2 |
Human resource director | 1.0% | 1 |
Comments | 8 | |
Answered question | 97 |
Q21. What do you believe are the five most critical challenges (in priority order) to achieving performance management success? (Please select only five: 1 = Most important, 2 = Next most important, and so on)
Q22. Which of the following tools does your firm use consistently to manage employee performance? (Check all that apply):
Answer Options | Response Percent | Response Count |
Engagement evaluations | 43.4% | 46 |
Written performance evaluations by “superior” role (manager or owner) | 64.2% | 68 |
Live (meeting) evaluations | 70.8% | 75 |
Self-assessments | 48.1% | 51 |
360-degree assessments | 7.5% | 8 |
Upward evaluations | 17.0% | 18 |
Peer feedback (assessments, surveys, and so on) | 23.6% | 25 |
Informal discussions | 64.2% | 68 |
Client surveys and assessments | 14.2% | 15 |
Individual dashboards and scoreboards | 13.2% | 14 |
Individual development plans | 24.5% | 26 |
Individual performance improvement plans | 25.5% | 27 |
Comments | 3 | |
Answered question | 106 |
Q23. Which of the following tools does your firm use consistently to manage owner performance? (Check all that apply):
Answer Options | Response Percent | Response Count |
Engagement evaluations | 10.2% | 9 |
Written performance evaluations by “superior” role (manager or owner) | 12.5% | 11 |
Live (meeting) evaluations | 48.9% | 43 |
Self-assessments | 39.8% | 35 |
360-degree assessments | 8.0% | 7 |
Upward evaluations | 11.4% | 10 |
Peer feedback (assessments, surveys, and so on) | 18.2% | 16 |
Informal discussions | 62.5% | 55 |
Client surveys and assessments | 12.5% | 11 |
Individual dashboards and scoreboards | 13.6% | 12 |
Individual development plans | 15.9% | 14 |
Individual performance improvement plans | 10.2% | 9 |
Comments | 6 | |
Answered question | 88 |
Q24. Which of the following three tools (in priority order) do you believe are most important for managing performance? (Please choose only three as follows: 1 = Most important, 2 = Next most important, 3 = Third most important)
Q25. In our firm, the following statements are true. (Check all that apply):
Answer Options | Response Percent | Response Count |
We base pay ranges for a given job on comparable jobs in competitor firms | 79.0% | 79 |
We place a cap on the maximum salary a superior performer can receive in a given job | 6.0% | 6 |
We place a cap on the maximum bonus a superior performer can receive in a given job | 4.0% | 4 |
Performance determines the salary level of an employee | 86.0% | 86 |
Performance determines the salary level of an owner | 42.0% | 42 |
Performance determines the bonus level of an employee | 65.0% | 65 |
Performance determines the bonus level of an owner | 34.0% | 34 |
Time on the job determines the salary level of an employee | 24.0% | 24 |
Time on the job determines the salary level of an owner | 7.0% | 7 |
Comments | 2 | |
Answered question | 100 |
Q26. What percentage of an owner’s total compensation is performance bonus related?
Answer Options | Response Percent | Response Count |
Less than 10% | 43.0% | 40 |
10% to 19.9% | 12.9% | 12 |
20% to 29.9% | 9.7% | 9 |
30% to 39.9% | 8.6% | 8 |
More than 40% | 25.8% | 24 |
Answered question | 93 |
Q27. To what extent is your owner compensation system tied into achieving results of your strategic plan?
Answer Options | Response Percent | Response Count |
Not at all | 43.6% | 44 |
To some extent | 45.5% | 46 |
To a great extent | 10.9% | 11 |
Answered question | 101 |
Q28. To what extent do you believe setting individual owner goals contributes to higher levels of firm profitability?
Answer Options | Response Percent | Response Count |
Not at all | 13.1% | 13 |
To some extent | 49.5% | 49 |
To a great extent | 37.4% | 37 |
Answered question | 99 |
Q29. To what extent do you believe setting individual employee goals contributes to higher levels of firm profitability?
Answer Options | Response Percent | Response Count |
Not at all | 5.9% | 6 |
To some extent | 60.4% | 61 |
To a great extent | 33.7% | 34 |
Answered question | 101 |
Q30. Which of the following compensation designs best describes your current owner compensation plan?
Answer Options | Response Percent | Response Count |
Equal pay | 14.9% | 14 |
Formula | 16.0% | 15 |
Pay for performance | 9.6% | 9 |
Compensation committee | 18.1% | 17 |
Managing owner decides | 14.9% | 14 |
Eat what you kill | 8.5% | 8 |
Income allocated based on ownership | 5.3% | 5 |
All owners decide | 8.5% | 8 |
Paper and pencil | 4.3% | 4 |
Comments | 6 | |
Answered question | 94 |
Q31. Which of the following compensation designs best describes your current employee compensation plan?
Answer Options | Response Percent | Response Count |
Salary only | 25.0% | 25 |
Salary plus incentive | 14.0% | 14 |
Salary plus performance bonus | 56.0% | 56 |
Salary plus a share of the profits | 5.0% | 5 |
Comments | 5 | |
Answered question | 100 |
Q32. Please answer the following true or false questions:
Answer Options | True | False | Response Count |
Differences in performance are recognized in meaningful ways. | 81 | 20 | 101 |
Differences in performance are recognized by significant differences in compensation. | 64 | 37 | 101 |
Performance appraisals and evaluations in our firm reflect actual performance. | 84 | 17 | 101 |
Our firm’s performance management process holds managers and supervisors accountable for managing the performance of subordinates. | 42 | 57 | 99 |
Answered question | 101 |
Q33. How many equity owners are in the firm?
Answer Options | Response Percent | Response Count |
1 | 7.8% | 8 |
2–10 | 70.6% | 72 |
11–19 | 10.8% | 11 |
20 | 10.8% | 11 |
Answered question | 102 |
Q34. How many CPAs are in the firm?
Answer Options | Response Percent | Response Count |
2–10 | 49.0% | 50 |
11–19 | 14.7% | 15 |
20–49 | 18.6% | 19 |
50 | 17.6% | 18 |
Answered question | 102 |
Q35. How many professionals are in the firm?
Answer Options | Response Percent | Response Count |
2–10 | 39.0% | 39 |
11–19 | 15.0% | 15 |
20–49 | 21.0% | 21 |
50–100 | 14.0% | 14 |
100+ | 11.0% | 11 |
Answered question | 100 |
Q36. Your role or function. (Check the response that best describes your position):
Answer Options | Response Percent | Response Count |
CEO or managing owner or shareholder | 54.5% | 55 |
Owner or shareholder | 28.7% | 29 |
Nonequity partner | 2.0% | 2 |
Accounting or finance | 2.0% | 2 |
Operations | 0.0% | 0 |
Human resources | 12.9% | 13 |
Information systems and technology | 0.0% | 0 |
Comments | 0 | |
Answered question | 101 |
(©2012. AQUILA Global Advisors, LLC, August Aquila. All Rights Reserved.)