Joyce has 30 years’ experience in the development of training materials about technical subjects for non-technical audiences, and is the author of dozens of books about Office and Windows technologies. She is the Vice President of Online Training Solutions, Inc. (OTSI).

As President of and principal author for Online Press, she developed the Quick Course series of computer training books for beginning and intermediate adult learners. She was also the first managing editor of Microsoft Press, an editor for Sybex, and an editor for the University of California.

Joan has worked in the training and certification industry for 13 years. As President of OTSI, Joan is responsible for guiding the translation of technical information and requirements into useful, relevant, and measurable training and certification tools.

Joan is a Microsoft Office Master (MOM), a Microsoft Certified Application Specialist (MCAS), a Microsoft Certified Technology Specialist (MCTS), a Microsoft Certified Trainer (MCT), and the author of more than two dozen books about Windows and Office (for Windows and Mac).

This book would not exist without the support of these hard-working members of the OTSI publishing team:

We are especially thankful to the support staff at home who make it possible for our team members to devote their time and attention to these projects.

Devon Musgrave provided invaluable support on behalf of Microsoft Learning.

OTSI specializes in the design, creation, and production of Office and Windows training products for information workers and home computer users. For more information about OTSI, visit:

www.otsi.com