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by H. James Dallas
Mastering the Challenges of Leading Change
Title Page
Copyright
Dedication
Foreword
Acknowledgments
Introduction: It Ain't Easy Being Green
Part I: Priorities
Chapter 1: Set a Course for Change
The Three Questions
Assessing the Culture
Ghosts, Hubs, and Mavericks
Wisdom from the Front Line
Measure Leaders by Their Front-Line Relationships
The Importance of Looking Outward
The Value of Conviction
Coaching Moments
Chapter 2: Create the Core Team
Who's Not on the Team
The Two Questions That Count
Picking the Program Leader
Two Key Roles That Are Too Often Ignored
Moving beyond “Off with Their Heads”
Don't Partner with Cab Drivers
Team Diversity
Coaching Moments
Chapter 3: Set Expectations and Decide Where to Start
A Tour of the Matrix
Coaching Moments
Part II: Politics
Chapter 4: Become a Communicator
Never Soft-Pedal
Brush Up Your Speaking Skills
When to Tell Tales
Coaching Moments
Chapter 5: Craft Messaging That Motivates
Become an Amateur Anthropologist
Coaching Moments
Chapter 6: Overcoming Resistance
The Many Faces of Resistance
The Fifth Type of Resister: The Machiavelli
Removing a Toxic Player
Cleaning Up the Sludge
Influencing the Narrative on the Front Line
Coaching Moments
Part III: People
Chapter 7: Reading Minds and Other Methods for Assessing Progress
Read Faces, Not Reports
Adjust for Culture
Never Kill the Messenger
Combating Groupthink with Anonymous Feedback
Third-Party Evaluations
Don't Forget Your Hubs
Coaching Moments
Chapter 8: Alignment and Group Dynamics
The Six-Pack Approach
Alignment Sessions
When and How to Make an Executive Decision
Brokering Deals
The Importance of Reaching Up
Coaching Moments
Chapter 9: Master the Humble Art of Building Trust
Building Inner-Circle Relationships
Step Outside of Your Own Boundaries
Eight Practices for Building Trust
Put Your Pride to the Side
Coaching Moments
Part IV: Perseverance
Chapter 10: Put Out Every Fire
Forming a Crisis Management Team
Getting in the Trenches
In Crisis, Don't Ever Make It about You
How to Elevate a Discontented Team
Step into Your Power
Coaching Moments
Chapter 11: Institutionalize and Leverage Change
Why Organizations Lose Their Focus
Evolving the Culture
Making Metrics Matter
The Power of Documentation
To Leverage Change, Keep Tearing Down Walls
Coaching Moments
Chapter 12: Developing Talent as a Sponsor
Whom to Sponsor?
Awaken New Leaders
Develop Their Personal Brand
Put Them in the Hot Seat
When Sponsorship Fails
Provide Air Cover for Risk Taking
Coaching Moments
Epilogue
About the Author
Links to James Dallas's Website and Videos
Index
End User License Agreement
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Prev
Previous Chapter
Cover
Next
Next Chapter
Title Page
Table of Contents
Title Page
Copyright
Dedication
Foreword
Acknowledgments
Introduction: It Ain't Easy Being Green
Part I: Priorities
Chapter 1: Set a Course for Change
The Three Questions
Assessing the Culture
Ghosts, Hubs, and Mavericks
Wisdom from the Front Line
Measure Leaders by Their Front-Line Relationships
The Importance of Looking Outward
The Value of Conviction
Coaching Moments
Chapter 2: Create the Core Team
Who's
Not
on the Team
The Two Questions That Count
Picking the Program Leader
Two Key Roles That Are Too Often Ignored
Moving beyond “Off with Their Heads”
Don't Partner with Cab Drivers
Team Diversity
Coaching Moments
Chapter 3: Set Expectations and Decide Where to Start
A Tour of the Matrix
Coaching Moments
Part II: Politics
Chapter 4: Become a Communicator
Never Soft-Pedal
Brush Up Your Speaking Skills
When to Tell Tales
Coaching Moments
Chapter 5: Craft Messaging That Motivates
Become an Amateur Anthropologist
Coaching Moments
Chapter 6: Overcoming Resistance
The Many Faces of Resistance
The Fifth Type of Resister: The Machiavelli
Removing a Toxic Player
Cleaning Up the Sludge
Influencing the Narrative on the Front Line
Coaching Moments
Part III: People
Chapter 7: Reading Minds and Other Methods for Assessing Progress
Read Faces, Not Reports
Adjust for Culture
Never Kill the Messenger
Combating Groupthink with Anonymous Feedback
Third-Party Evaluations
Don't Forget Your Hubs
Coaching Moments
Chapter 8: Alignment and Group Dynamics
The Six-Pack Approach
Alignment Sessions
When and How to Make an Executive Decision
Brokering Deals
The Importance of Reaching Up
Coaching Moments
Chapter 9: Master the Humble Art of Building Trust
Building Inner-Circle Relationships
Step Outside of Your Own Boundaries
Eight Practices for Building Trust
Put Your Pride to the Side
Coaching Moments
Part IV: Perseverance
Chapter 10: Put Out Every Fire
Forming a Crisis Management Team
Getting in the Trenches
In Crisis, Don't Ever Make It about You
How to Elevate a Discontented Team
Step into Your Power
Coaching Moments
Chapter 11: Institutionalize and Leverage Change
Why Organizations Lose Their Focus
Evolving the Culture
Making Metrics Matter
The Power of Documentation
To Leverage Change, Keep Tearing Down Walls
Coaching Moments
Chapter 12: Developing Talent as a Sponsor
Whom to Sponsor?
Awaken New Leaders
Develop Their Personal Brand
Put Them in the Hot Seat
When Sponsorship Fails
Provide Air Cover for Risk Taking
Coaching Moments
Epilogue
About the Author
Links to James Dallas's Website and Videos
Index
End User License Agreement
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Guide
Cover
Table of Contents
Introduction
Begin Reading
List of Illustrations
Chapter 3: Set Expectations and Decide Where to Start
Figure 3.1 Getting Lost with Confidence Matrix: Factors and Probability.
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