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Copyright 2016 Joseph L. Badaracco
All rights reserved
Printed in the United States of America
10 9 8 7 6 5 4 3 2 1
No part of this publication may be reproduced, stored in or introduced into
a retrieval system, or transmitted, in any form, or by any means (electronic,
mechanical, photocopying, recording, or otherwise), without the prior
permission of the publisher. Requests for permission should be directed to
permissions@hbsp.harvard.edu, or mailed to Permissions, Harvard Business
School Publishing, 60 Harvard Way, Boston, Massachusetts 02163.
The web addresses referenced in this book were live and correct at the time of
the book’s publication but may be subject to change.
Library of Congress Cataloging-in-Publication Data
Names: Badaracco, Joseph, author.
Title: Managing in the gray : five timeless questions for resolving your hardest
problems at work / Joseph L. Badaracco.
Description: Boston, Massachusetts : Harvard Business Review Press, [2016]
Identifiers: LCCN 2016026121 | ISBN 9781633691742 (hardcover)
Subjects: LCSH: Management—Philosophy. | Problem solving.
Classification: LCC HD31.2 .B33 2016 | DDC 658.4/03—dc23
LC record available at https://lccn.loc.gov/2016026121
eISBN: 978-1-63369-175-9
The paper used in this publication meets the requirements of the American
National Standard for Permanence of Paper for Publications and Documents in
Libraries and Archives Z39.48-1992.
FM.indd 4 16/06/16 10:50 PM
For my colleagues, past and present, in the
Leadership and Corporate Accountability course
at Harvard Business School, from whom
I’ve learned so much.
FM.indd 5 11/06/16 10:25 AM
FM.indd 6 11/06/16 10:25 AM
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