Home Page Icon
Home Page
Table of Contents for
Front Cover
Close
Front Cover
by Alan Hart, Bob Johnson
Managing Operations
Front Cover
Half Title
Titles in the Institute of Management Series
Title Page
Copyright
Contents
Series adviser’s preface
Introduction: what is operations management?
1 Operations: the engine of the business
Finance
Marketing
Personnel
Operations
2 The organizational context
The risks of decentralization
Effective decentralization
Strategy, mission and goals
Environmental demands and constraints
3 Managing resources
Managing capacity
Managing operating schedules
Managing inventory
Managing capability
4 The voice of the customer
External and internal customers
Operations as a horizontal process
Customer requirements and feedback
Reasonable and unreasonable expectations
5 Managing quality
Image and expectations
The language of quality
Quality control
Right first time
Quality improvement
6 Health, safety - and productivity?
The legal framework
Rights and responsibilities
The price of failure
The link to productivity
7 Monitoring and control
The manager’s role
Objectives and performance measures
Evaluating shortfalls
Remedial action: tactical and strategic
Involving others
8 Continuous improvement
Objectives of continuous improvement
The need for continuous improvement
Risks of continuous improvement
The process of continuous improvement
Implications of continuous improvement
9 Managing change
Approaches to problem-solving
Force-field analysis
Involving others
10 Managing people
Managing subordinates
Managing colleagues
Managing the boss
Index
Search in book...
Toggle Font Controls
Playlists
Add To
Create new playlist
Name your new playlist
Playlist description (optional)
Cancel
Create playlist
Sign In
Email address
Password
Forgot Password?
Create account
Login
or
Continue with Facebook
Continue with Google
Sign Up
Full Name
Email address
Confirm Email Address
Password
Login
Create account
or
Continue with Facebook
Continue with Google
Next
Next Chapter
Half Title
Add Highlight
No Comment
..................Content has been hidden....................
You can't read the all page of ebook, please click
here
login for view all page.
Day Mode
Cloud Mode
Night Mode
Reset