First published 2012 in Great Britain and the United States by ISTE Ltd and John Wiley & Sons, Inc.

Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licenses issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned address:

© ISTE Ltd 2012

The rights of Pirmin Lemberger and Médéric Morel to be identified as the author of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.

Library of Congress Cataloging-in-Publication Data

Lemberger, Pirmin.
  Managing complexity of information systems : the value of simplicity (TBC) / Pirmin Lemberger,
Médéric Morel.
p. cm.
Includes bibliographical references and index.
  ISBN 978-1-84821-341-8
  1. Management information systems. 2. Technological complexity. 3. Information technology. I.
Morel, Médéric. II. Title.
  T58.6.L447 2011
  658.4'038011--dc23

2011042577

British Library Cataloguing-in-Publication Data
A CIP record for this book is available from the British Library
ISBN: 978-1-84821-341-8