Managerial Communication for Organizational Development offers a functions approach to managerial communication as well as explores what the communication managers actually do in business across the planning, organizing, leading, and controlling functions. The Windows into Practical Reality add contemporary information pertinent to key concepts in the chapters. Focusing on theory and application that will help managers and future managers understand the practices of management communication, this book combines ideas from industry experts, popular culture, news events, and academic articles and books written by leading scholars. The chapters will help any manager realize the full capacity of its organizational objectives, both internally and externally. Organizational development is the relationships built by effective managerial communication.
All of the levels of communication (intrapersonal, interpersonal, group, organizational, and intercultural) play a role in managerial communication and are discussed thoroughly. The top, middle, and frontline communications in which managers engage are also addressed. Expounding on theories of communication, the authors relate them to the theories of management—such as organizational culture and climate, equity theory, leadership and power, technology in communication, communication process model, ethics, and conflict resolution. These are the knowledges that are invaluable to management.
Keywords
change; climate; coaching; commitment; conflict resolution; corporate social responsibilities; culture; customer service; cyber theft; delegation; empowerment/engagement; equity theory; ethics; expectancy theory; feedback; financial reporting; hierarchies; incivility; leadership; negotiating; organizational development; performance; scientific management; social justice warrior; stakeholders; strategic planning/career development; teams; technical core; technology; training/workplace learning; trust; value chain