Chapter 12, Lync 2013 Debugging, explores some of the troubleshooting tools commonly used to track a problem on the server side of Lync 2013. However, when talking about authentication (especially when we have an issue that affects a few users), an important source of information is the log that we are able to register on the Lync client. Debugging tools are enabled in different ways on the various devices.
lync_diagnostic.zip
..jpg
files in the Saved Pictures
folder. However, do not send the file using an e-mail because this way, you will lose all the log information. Instead, copy the file on your PC. The desktop client log is enabled in the Options | General menu. The log files are saved in c:users"username"AppDataLocalMicrosoftOffice15.0LyncTracing
(appdata
is a hidden folder).Jason Sloan and Drago Totev, in their blogs, examined the use of Fiddler (a free web debugging proxy) to capture traffic from the mobile clients and debug it. Jason's post Using Fiddler to troubleshoot Lync Mobile Client is published at http://bit.ly/UBCWsg while Drago's post Configure Fiddler for Lync Mobile sign-in troubleshooting is available at http://bit.ly/1rI.