If no services have been created, we can create one by clicking on the Create a knowledge base tab. This will present us with the following screen, as shown in the following two screenshots:
- Create a QnA service in Microsoft Azure by clicking the blue button in STEP 1 in the screenshot.
- Connect the QnA service to the knowledge base.
- Enter a name for the service.
- Enter the baseline FAQs to use. This can either be in the form of one or more URLs, or a file containing question-and-answer pairs. For our example, we will be generating a knowledge base from the URL.
- Let the rest of the settings be default.
- Click Create your KB.
Note
If you do not have any FAQs to use, you can use https://www.microsoft.com/en-us/software-download/faq from Microsoft.
Once the knowledge base has been created, you will be taken to a page with all the question-and-answer pairs. This is shown in the following screenshot:
On this page, we can look through all question-and-answer pairs, from all our FAQ sources. We can also add new pairs by clicking Add QnA pair.
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