PART I:
BUILDING DIGITAL CAPABILITIES
2. Creating a Compelling Customer Experience
3. Exploiting the Power of Core Operations
4. Reinventing Business Models
PART II:
BUILDING LEADERSHIP CAPABILITIES
5. Crafting Your Digital Vision
6. Engaging the Organization at Scale
7. Governing the Transformation
8. Building Technology Leadership Capabilities
PART III:
BACK AT THE OFFICE:
A Leader’s Playbook for Digital Transformation
9. Framing the Digital Challenge
11. Mobilizing the Organization
12. Sustaining the Digital Transformation
Epilogue: You Ain’t Seen Nothin’ Yet