SUGGESTED READING
Buron, R. J., and McDonald-Mann, D. Giving Feedback to Subordinates. Greensboro, N.C.: Center for Creative Leadership, 1999.
Kirkland, K., and Manoogian, S. Ongoing Feedback: How to Get It, How to Use It. Greensboro, N.C.: Center for Creative Leadership, 1998.
Stone, D., Patton, B., and Heen, S. Difficult Conversations. New York: Viking, 1999.
Sloan R. Weitzel is product manager for on-line digital services at CCL in Greensboro. He holds an M.B.A. degree from Duke University.
This article is adapted from Feedback That Works: How to Build and Deliver Your Message, a CCL Ideas Into Action Guidebook that helps managers develop the skills to give meaningful and effective feedback. For more information, call 336/545-2810 or visit our Web site, at www.ccl.org
