Karen Orlando is a Project Leader at the International Technical Support Organization, Tucson Arizona Center. Karen has over 25 years in the IT industry with extensive experience in open systems management, and testing and development of IBM hardware and software for storage. She holds a degree in business information systems from the University of Phoenix and is a Project Management Professional (PMP), certified since 2005.

Lloyd Dean is an IBM Senior Certified Executive IT Architect in Infrastructure Architecture. During Lloyd’s 14 plus years at IBM, he has held numerous leadership roles. Within the Sales & Distribution division, Lloyd leads virtual storage solution efforts across the US. In this role, Lloyd leads Storage Solution Architect efforts in storage optimization, business continuance, and cloud enablement. Lloyd maintains Subject Matter Expert (SME) status on the following IBM products: IBM System Storage® SAN Volume Controller, IBM System Storage Storwize® Controllers, Spectrum Control, Tivoli Storage Productivity Storage Center, and IBM Virtual Storage Center. Additionally, Lloyd leads a team by hosting and leading multiple IBM communities focused on knowledge transfer and skill enhancement for IBM storage client technical specialists in IBM virtual storage products.

Tiberiu Hajas is an Advisory Software Engineer from the Almaden Research Center, California, who has been with IBM working in storage technology for 10 years, and in Spectrum Control, Tivoli Storage Productivity Center, and Virtual Storage Center for the past 8 years. He holds a degree in computer science from West University of Timisoara, Romania. Tiberiu has worked and is certified with Tivoli Storage Productivity Center since Version 3.3, but his areas of expertise also include SAN Volume Controller, Storwize V7000, IBM DS8000®, IBM DS6000™, IBM XIV®, N series, EMC, Hitachi, QLogic, LSI, Brocade, and Cisco products.

Marion Hejny joined IBM in 1986 and has worked in many different areas. She provides services around Spectrum Control, including installation, upgrading, and configuration, and creates customized reports for customers in Europe, the Middle East, and Africa. She participates in the Spectrum Control Beta Program and in the Early Adopt Program (EAP) calls. Marion holds a degree in chemical engineering from the University of Applied Science in Darmstadt, Germany, and is a Project Management Professional (PMP), certified since 2008.

Johanna Hislop joined IBM in 1997 and is the team lead for the Spectrum Control Level 3 support team. Her areas of expertise include Spectrum Control, Fibre Channel switches, and working with customers and vendors for both. Johanna has written extensively on the Tivoli Storage Productivity support website, and has several articles and a blog on the IBM developerWorks® website. She has a BS in Computer Science degree from the University of Minnesota, Duluth.

Hope Rodriguez joined IBM in 2008 after studying at New Mexico State University. She holds a degree in information systems. Hope is a Software Test Engineer for Spectrum Control, Tivoli Storage Productivity Center / System Storage Productivity Center in Tucson, AZ. She is also an IBM Certified Deployment Professional on Spectrum Control and Tivoli Storage Productivity Center and has experience with a wide array of IBM storage products.