IBM® FileNet® Content Manager Version 5.2 provides full content lifecycle and extensive document management capabilities for digital content. IBM FileNet Content Manager is tightly integrated with the family of IBM FileNet products based on IBM FileNet P8 Platform. IBM FileNet Content Manager serves as the core content management, security management, and storage management engine for the products.

This IBM Redbooks® publication covers the implementation best practices and recommendations for solutions that use IBM FileNet Content Manager. It introduces the functions and features of IBM FileNet Content Manager, common use cases of the product, and a design methodology that provides implementation guidance from requirements analysis through production use of the solution. We address administrative topics of an IBM FileNet Content Manager solution, including deployment, system administration and maintenance, and troubleshooting.

Implementation topics include system architecture design with various options for scaling an IBM FileNet Content Manager system, capacity planning, and design of repository design logical structure, security practices, and application design. An important implementation topic is business continuity. We define business continuity, high availability, and disaster recovery concepts and describe options for those when implementing IBM FileNet Content Manager solutions.

Many solutions are essentially a combination of information input (ingestion), storage, information processing, and presentation and delivery. We discuss some solution building blocks that designers can combine to build an IBM FileNet Content Manager solution.

This book is intended to be used in conjunction with product manuals and online help to provide guidance to architects and designers about implementing IBM FileNet Content Manager solutions.

Many of the features and practices described in the book also apply to previous versions of IBM FileNet Content Manager.

This book was produced by a team of specialists from around the world working at the IBM Software Development Lab in Costa Mesa, California.

Wei-Dong Zhu (Jackie) is an Enterprise Content Management (ECM) Project Leader with IBM in Los Angeles, California. She has more than 10 years of software development experience in accounting, image workflow processing, and digital media distribution. Jackie holds a Masters of Science degree in Computer Science from the University of the Southern California. Jackie joined IBM in 1996. She is a Certified Solution Designer for IBM Content Manager and has managed and led the production of many Enterprise Content Management IBM Redbooks publications.

Bert Bukvarevic is an IT Specialist for ECM with IBM in Germany. He has 10 years of experience in the ECM Platform. He has worked at IBM for six years. His area of expertise is a T-shape skill, which means that the IBM FileNet P8 Content Platform is required to collaborate across different technologies. He has written extensively about deployment, upgrades, and migration.

Bill Carpenter is an ECM Architect with IBM in the Seattle area. Bill has had experience in ECM since 1998 as a developer, development manager, and as an architect. He is the author of the book Getting Started with IBM FileNet P8 Content Manager. He is also co-author of the first edition of this book and Developing Applications with IBM FileNet P8 APIs, a contributing author for IBM developerWorks®, and a frequent conference presenter. He has experience in building large software systems at Fortune 50 companies and has also served as the CTO of an Internet start-up. He has been a frequent mailing list and patch contributor to several open source projects. Bill holds degrees in Mathematics and Computer Science from Rensselaer Polytechnic Institute in Troy, New York.

Axel Dreher is a Managing Consultant working as an ECM Architect and Project Leader with IBM in Villingen-Schwenningen, Germany. He has more than nine years of experience in designing and implementing high-performance, high-volume, and high-availability solutions around the IBM FileNet product suite and has worked at IBM for five years. Axel studied media and computer science and graduated in Computer Science with a Diplom-Informatiker degree from the Fachhochschule Furtwangen, University of Applied Sciences in Germany. He is an IBM Certified Specialist for IBM FileNet Content Manager and IBM Case Foundation. Axel specializes in infrastructure implementation and troubleshooting for IBM FileNet P8 solutions.

Chuck Fay is a Software Architect for Enterprise Content Management systems with IBM in Costa Mesa, California. He has over thirty years of experience in the software industry, as a developer, development manager, and software architect at Xerox, FileNet, and now IBM since its acquisition of FileNet in 2006. He is a co-inventor on four patents and developer of software standards issued by AIIM, IETF, and OMG. Since 2000, he has advised FileNet and IBM clients, as well as engineering, support, and sales representatives, about system deployment architectures to ensure high availability and enable disaster recovery, for IBM FileNet products. He holds an A.B. in Philosophy and an M.S. in Computer Science, both from Stanford University.

Ruth Hildebrand-Lund is a Customer Engagement Specialist with IBM in the US. She has 15 years of experience in the ECM field. She has worked at IBM for six years. Her areas of expertise include planning for, deploying, testing, and managing the FileNet P8 suite of products.

Elizabeth Koumpan is a Senior IT Application Architect with the Business Analytics and Optimization practice of IBM Global Business Services® in Canada. She specializes in business process and enterprise content management systems and has a broad spectrum of functional and technical skills. Elizabeth has led numerous technology assessment projects at insurance companies and global banks as well as implemented and architected business process management (BPM) solutions for their core business processes. Elizabeth has over twenty years of experience in system design and architecture and has been with IBM more than six years. She has being involved in the development of the IBM ECM Methodology framework.

Sridhar Satuloori is a Content Platform Engine Developer with the IBM Software Development Group in Costa Mesa, California. He has worked with the Content Platform Engine development for the past eight years. He has worked on various components of the Content Platform Engine, including content-based retrieval (CBR) with the CSS server, security, and content federation services. Sridhar also worked on the Authentication and Single Sign-On (SSO) feature for the IBM Content Navigator. He leads the maintenance and support activities for the Content Platform Engine, and is experienced in working with the Building Enterprise Edition of Java EE application servers. Sridhar wrote several articles about the CBR with the CSS server and Authentication and SSO features of the IBM Content Navigator. Sridhar holds a Masters degree in Computer Science from IIT Roorkee, India.

Michael Seaman is a Software Architect with IBM in Cambridge, UK. He has worked on ECM products for FileNet and IBM for seventeen years and, in that period, has designed and implemented many of the core features of the P8 product. Prior to that, he had fifteen years of industry experience in the areas of networking and distributed systems. Mike is a co-inventor of a dozen or so software patents and holds a Masters degree in Mathematics from Cambridge University.

Dimitris Tzouvelis is a Project Manager and also ECM Consultant with IBM Global Services in Greece. He has 14 years of experience in the ECM field. He has worked at IBM for six years. His areas of expertise include designing, analyzing, implementing, and managing projects based on the IBM FileNet ECM platform. He holds a degree in Physics from Athens University in Greece and a Master in Business Administration from University of Piraeus in Greece.

We also thank the following people for their contribution during the Redbooks publication production period:

Kenytt Avery
Roger Bacalzo
Kevin Bates
Quynh Dang
Patrick Doonan
Anita Jayaraman
David Keen
Bob Kreuch
Tim Lai
Vincent Le
Shari Perryman
Yvonne Santiago
John Spanoudakis
Shawn Waters
Mike Winter
IBM Software Group, US

Thorsten Poggensee
Marcus Mueller-Westerholt
IBM Global Business Service, Germany

Bruce Taylor
Tony Laino
IBM Software Group, Canada

Thanks to the authors of the first edition of this book:
Wei-Dong Zhu, Dan Adams, Dominik Baer, Bill Carpenter, Chuck Fay, Dan McCoy, Thomas Schrenk, and Bruce Weaver

Here’s an opportunity to spotlight your skills, grow your career, and become a published author—all at the same time! Join an ITSO residency project and help write a book in your area of expertise, while honing your experience using leading-edge technologies. Your efforts will help to increase product acceptance and customer satisfaction, as you expand your network of technical contacts and relationships. Residencies run from two to six weeks in length, and you can participate either in person or as a remote resident working from your home base.

Find out more about the residency program, browse the residency index, and apply online at:

Your comments are important to us!

We want our books to be as helpful as possible. Send us your comments about this book or other IBM Redbooks publications in one of the following ways:

IBM Corporation, International Technical Support Organization
Dept. HYTD Mail Station P099
2455 South Road
Poughkeepsie, NY 12601-5400