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As you interact with your colleagues, direct reports, and others within your organization, are you sharing feedback with them? Communicating in the right way with others about their actions can reinforce positive behavior and move them toward more productive courses of action—outcomes that benefit everyone. This book walks you through the basics of giving effective, results-oriented feedback so that it can become an integral part of how you work with others. You’ll learn to:

• Recognize opportunities for giving feedback.

• Choose the best time and topics for discussion.

• Establish a rapport with others while giving them feedback.

• Ensure that your comments are valued.

• Prevent and manage volatile feedback situations.

• Create a work climate that encourages performance discussions.