Contents

About the Training Basics Series

Preface

1. It’s Not About You—It’s About Them!

How Facilitation Basics Can Help You

Some Assumptions

Types of Online Training

Myths and Realities of Online Training

Before You Begin: Design Considerations

Making Do With a Suboptimal or Incomplete Design

Ready, Set, Go!

Getting It Done

2. Learning Facilitation

Facilitator or Presenter: What’s the Difference?

Principles of Adult Learning

Getting It Done

3. Learner and Facilitator

Learning Preferences: How People Take in Information

Learning Preferences and the Facilitator

Learning Styles: How Adults Process Information

Identifying Learning Styles

Roles of a Facilitator

Facilitator Competencies

Facilitator Selection

Principles Underlying Facilitation of Learning

Getting It Done

4. Getting Started

Know Your Audience

Creating the Climate for Learning

Preparing Yourself

Opening Activities

Personalizing Your Facilitation

Getting It Done

5. Facilitating Learning Activities

Types of Learning Activities

Planning Considerations for Learning Activities

Special Case: Closing Activities

Getting It Done

6. Facilitation Techniques

How Much Do the Learners Already Know?

Critical Facilitation Factors

Monitoring Activities

Adjusting on the Fly

Facilitation Tips

Getting It Done

7. Managing Difficult Participants

It Takes All Kinds of Learners

A Clash of Agendas

A Closer Look

A Better Way

Making a Judgment Call

Anticipate and Prepare

Managing Difficult Participants in an Online or Virtual Environment

Getting It Done

8. Using Media to Support Learning

Factors That Affect the Use of Media in Supporting Learning

Using Copyrighted Material

Where to Begin?

Getting It Done

9. Assessing Facilitation Quality

Asking for Feedback

Observation

Level 1 Evaluation

Level 2 Evaluation

Getting It Done

10. A Final Note

Getting It Done

References

Additional Resources

About the Author

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