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Back Cover
by Donald V. McCain
Facilitation Basics, 2nd Edition
Cover
Title Page
Copyright
Contents
About the Training Basics Series
Preface
1. It’s Not About You—It’s About Them!
How Facilitation Basics Can Help You
Some Assumptions
Types of Online Training
Myths and Realities of Online Training
Before You Begin: Design Considerations
Making Do With a Suboptimal or Incomplete Design
Ready, Set, Go!
Getting It Done
2. Learning Facilitation
Facilitator or Presenter: What’s the Difference?
Principles of Adult Learning
Getting It Done
3. Learner and Facilitator
Learning Preferences: How People Take in Information
Learning Preferences and the Facilitator
Learning Styles: How Adults Process Information
Identifying Learning Styles
Roles of a Facilitator
Facilitator Competencies
Facilitator Selection
Principles Underlying Facilitation of Learning
Getting It Done
4. Getting Started
Know Your Audience
Creating the Climate for Learning
Preparing Yourself
Opening Activities
Personalizing Your Facilitation
Getting It Done
5. Facilitating Learning Activities
Types of Learning Activities
Planning Considerations for Learning Activities
Special Case: Closing Activities
Getting It Done
6. Facilitation Techniques
How Much Do the Learners Already Know?
Critical Facilitation Factors
Monitoring Activities
Adjusting on the Fly
Facilitation Tips
Getting It Done
7. Managing Difficult Participants
It Takes All Kinds of Learners
A Clash of Agendas
A Closer Look
A Better Way
Making a Judgment Call
Anticipate and Prepare
Managing Difficult Participants in an Online or Virtual Environment
Getting It Done
8. Using Media to Support Learning
Factors That Affect the Use of Media in Supporting Learning
Using Copyrighted Material
Where to Begin?
Getting It Done
9. Assessing Facilitation Quality
Asking for Feedback
Observation
Level 1 Evaluation
Level 2 Evaluation
Getting It Done
10. A Final Note
Getting It Done
References
Additional Resources
About the Author
Back Cover
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