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Unlocking the Secrets of Successful Leadership
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Unlocking the Secrets of Successful Leadership
by Jon Huntsman, Doug Lennick, Fred Kiel Ph.D., James F. Parker
Essential Lessons on Leadership (Collection), 2/e
Title Page
Copyright Page
Contents
Moral Intelligence 2.0
Copyright Page
Dedication Page
More Praise for Moral Intelligence 2.0
Foreword
Foreword to Previous Edition
Values and Operating Philosophy
Cultural Relativism and Moral Horizons of Significance
Believing and Belonging
Moral Intelligence
Endnotes
Acknowledgments
About the Authors
Introduction
Leaders Interviewed
Thought Partners
Part I. Moral Intelligence
1. Good Business
Moral Stupidity Act 1
What Does Moral Leadership Look Like?
Endnotes
2. Born to Be Moral
What the Best Leaders Believe
A Visit to the Nursery
Nature Versus Nurture
Growing Up Moral
Learning to Be Responsible
When Things Go Wrong
Inside Your (Moral) Brain
It’s All in Your Head
The Moral Map of Your Brain
Why We’re Good and Why We’re Bad
So What Goes Wrong?
The Neuroscience of Moral Decision Making
Can We Actually Change Our Brain?
Moral Software
Endnotes
3. Your Moral Compass
Frame 1: Moral Compass
Values
Discovering Your Values
The Morality of Values
Put It in Writing
Frame 3: Behavior
Endnotes
4. Staying True to Your Moral Compass
Common Moral Viruses
Endnote
Part II. Developing Moral Skills
5. Integrity
Acting Consistently with Principles, Values, and Beliefs
Telling the Truth
Standing Up for What Is Right
Keeping Promises
6. Responsibility
Taking Responsibility for Personal Choices
Admitting Mistakes and Failures
Embracing Responsibility for Serving Others
Endnote
7. Compassion and Forgiveness
Actively Caring About Others
Letting Go of Your Own Mistakes
Letting Go of Others’ Mistakes
8. Emotions
Self-Awareness
Understanding Your Thoughts
Personal Effectiveness
Deciding What to Think
Self-Control
Nurturing Emotional Health
Interpersonal Effectiveness
Empathy
Misplaced Compassion
Respecting Others
Getting Along with Others
Endnote
9. Making Moral Decisions
How Roger Used the 4 Rs
Endnotes
Part III. Moral Leadership
10. The Moral Leader
Performance Problems
Endnote
11. Leading Large Organizations
The Fabric of Values
Is There Such a Thing as a Morally Intelligent Organization?
The Morally Intelligent Organization—An Aerial View
Morally Intelligent Policies
The Principles That Matter Most
Cultivating Organizational Integrity
The Responsible Organization
The Compassionate Organization
The Forgiving Organization
Recruiting for Values
Reinforcing Values Starts at the Top
The Power of Formal Rewards
Success Stories
Ideal Versus Real
Values and the Global Organization
Endnotes
12. Moral Intelligence for the Entrepreneur
Moral Values in Small Organizations
Last Words About Business Start-Ups
Endnotes
Epilogue: Becoming a Global Moral Leader
Raising the Stakes
Watch Your Wake
Give Back
Create the Future
A Global Business Opportunity
Conclusion
Endnotes
A. Strengthening Your Moral Skills
A Look in the Mirror
Using the MCI
The Right Frame of Mind for Completing the MCI
Scoring and Interpreting Your MCI
Prioritizing Your Moral Development Efforts
The Road Less Traveled
The 80/20 Rule
Your Moral Development Plan
Putting Your Moral Development Plan into Practice
Breaking Bad Habits
Reward Yourself for Positive Change
Surround Yourself with Positive People
Do I Really Need to Change?
Books, Audio, and Video Media
Workshops
Personal Counseling
Executive Coaching
Endnote
B. Moral Competency Inventory (MCI)
C. Scoring the MCI
Moral Competencies Worksheet
What Your Total MCI Score Means
D. Interpreting Your MCI Scores
Total MCI Score (Alignment Score)
Highest and Lowest Competency Scores
Individual Item Scores
Reality Testing
Do Your Scores Matter?
Now What?
Index
Do the Right Thing
Copyright Page
Dedication Page
Acknowledgments
About the Author
Introduction
Chapter 1. Stumbling into the Business World
Chapter 2. 9/11
Chapter 3. The Question Was Answered...
Chapter 4. ...But I Don’t Want to Be a Corporate Bureaucrat
Chapter 5. Getting Off the Ground
Chapter 6. The Ten-Minute Turnaround
Chapter 7. The Great Texas Whiskey War
Chapter 8. I Just Couldn’t Resist
Chapter 9. Some of the Obvious Things I Learned
1. Southwest Flies Only One Aircraft Type, the Boeing 737
2. Southwest Turns Around Its Planes Quickly
3. Southwest Operates a Point-to-Point Route System
4. Southwest Keeps Things Simple
5. Southwest Maintains a Very Strong Balance Sheet
6. Southwest Is an Operationally Excellent Company
Chapter 10. We’re in What Kind of Business?
Chapter 11. With a Little Help from Our Competitors...
Chapter 12. Leaders Are Everywhere
Chapter 13. Great Organizations Have Great Leaders at Every Level
Chapter 14. In Case You Didn’t Get It... Great Organizations Have Great Leaders at Every Level
Chapter 15. Great Leaders Make the People Around Them Better
Chapter 16. People Recognize a Phony
Chapter 17. People Follow a Leader They Trust
Chapter 18. Who Wants the "Best" People?
Chapter 19. Looking for the Right People
Chapter 20. Interview for Attitude
Chapter 21. Attitudes Also Matter at 30,000 Feet
Chapter 22. Everybody Remembers Their Interview
Chapter 23. Every Job Affects Others
Chapter 24. People Need to Understand Their Mission
Chapter 25. Shared Goals, Shared Knowledge, and Mutual Respect = A Shared Mission
Chapter 26. Do People Think Like Employees or Owners?
Chapter 27. Making Employees Owners
Chapter 28. A Sense of Ownership
Chapter 29. Make Work Fun
Chapter 30. Build a Customer Service Culture
Chapter 31. Everything He Did Was So I Could Come to Work...
Chapter 32. Fun Can Have a Purpose
Chapter 33. Celebrate Success and Achievement
Chapter 34. Creating Entrepreneurs
Chapter 35. Encourage Unconventional Thinking
Chapter 36. Suggestion Boxes
Chapter 37. Many Roads Lead to the Promised Land
Chapter 38. Define the Right Goals and Give People Room to Succeed
Chapter 39. The Two-Minute Drill
Chapter 40. Give People Something to Believe In—Define a Grand Mission
Chapter 41. Create a Culture in Which People Want to Do the Right Things
Chapter 42. It’s a Family Affair
Chapter 43. The Tactics of Success May Vary, but the Principles Are Constant
Chapter 44. Be Yourself and Have Some Fun
Chapter 45. It’s a Round World
Index
Winners Never Cheat
Copyright Page
Dedication Page
Praise for Winners Never Cheat
Acknowledgments
About the Author
Foreword
Introduction: Good Times, Bad Times
Chapter One. Lessons From the Sandbox
Chapter Two. Check Your Moral Compass
Chapter Three. Play By the Rules
Chapter Four. Setting the Example
Chapter Five. Keep Your Word
Chapter Six. Why We Cross the Line
Chapter Seven. Pick Advisors Wisely
Chapter Eight. Get Mad, Not Even
Chapter Nine. Graciousness Is Next To Godliness
Chapter Ten. Your Name Is On the Door
Chapter Eleven. The Obligation To Give Back
Chapter Twelve. The Bottom Line
Perspective: From Larry King
Perspective: From Neil Cavuto
Perspective: From Wayne Reaud
Ultimate Leadership
Copyright Page
Dedication Page
Praise for Ultimate Leadership
Foreword
Preface
About the Author
List of Contributors
Acknowledgments
Unlocking the Secrets of Successful Leadership
Chapter 1. Leadership Principles: The Basis of Successful Leadership
Who Should Read the Book?
The Basic Principles of Successful Leadership
The Plan of the Book
Leadership Versus Management
Summary
Chapter 2. The Many Contexts of Leadership
Command-and-Control Organizations
Partnerships of Peers
Entrepreneurial Organizations
The Academic World
Business Round-Tables and Other Peer Groups
Nonprofits
The Military
Government
The Operating Room
Organizations in Crisis
Summary
Mastering the Contexts of Leadership
Chapter 3. The Top-Down Organization: Learning That It’s Not So Simple
Context: The Top-Down Organization
Top-Down Leadership: The Military Context
Top-Down Leadership and Change at Fuji Xerox
The Pitfalls of Top-Down Leadership
Leading in Other Contexts
Summary
Endnotes
Chapter 4. The Organization of Peers: Leading Your Equals
Context: The Organization of Peers
Potential Pitfalls of Leading Peers
Leading in Other Contexts
Summary
Chapter 5. The Organization in Crisis: Turning Danger into Opportunity
Context: The Organization in Crisis
Potential Pitfalls of Leading During a Crisis
A Different Approach
Summary
Endnotes
Chapter 6. When Organizations Change: Transforming the Culture
Context: Leading Change in an Organization
How Leaders Transform Organizations
A Tale of Three Transformations
Four-Point Go Forward Plan
The People Strategy
Lessons from Continental’s Turnaround
Mergers and Organizational Change
Potential Pitfalls in Leading Change
Leading in Other Contexts
Summary
Endnotes
Chapter 7. The Entrepreneurial Organization: Sharing Your Vision with Others
Context: The Entrepreneurial Organization
Life After Wharton
The Professional Schools Business
Exit Strategy
When Entrepreneurial Leadership Fails: Errors and Potential Pitfalls
Leading in Another Context
Leadership and Social Entrepreneurship
Summary
Chapter 8. The Academic Organization: Learning from the Wharton Experience
Context: The Academic Organization
First the Faculty
Rationalizing the Curriculum
Energizing Executive Education
Streamlining Fundraising
Working the Plan
The Potential Pitfalls of Academic Leadership
Leading in Other Contexts
Hearing from the Faculty
Summary
Chapter 9. National Cultures and Context: Leading in a Global Environment
Context: Diverse National Cultures
Culture and Leadership Styles: The GLOBE Project
Building Global Leaders: The Honeywell Way
Laughter: The Best Medicine
A Tool for Success: The 80-20 Rule
Characteristics of Some Major National Cultures
The Potential Pitfalls of Leading in Diverse National Cultures
Summary
Endnotes
The Wider View of Leadership
Chapter 10. The Heart of Leadership: Motivating Workers
The Importance of Motivation
Retain the Best People
Summary
Endnotes
Chapter 11. Putting It All Together
Integrity
Execution
Opportunities Ready for Change
In a Crisis, Stay a Step Ahead of Followers
Release the Potential of Followers
Foster Innovation
Followers’ Aspirations and the Strategic Plan
Good Judgment
Build Confidence
Rewards That Motivate Followers
Plan Ahead but Don’t Get Ahead of Followers
Communicate with Everyone
A Symbol of Leadership
Leadership Makes the Difference
Final Thoughts on Leadership
Contributor Biographies
Index
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Acknowledgments
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Chapter 1. Leadership Principles: The Basis of Successful Leadership
Unlocking the Secrets of Successful Leadership
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