Market capitalization data for BAT (Baidu, Alibaba, and Tencent) and FAANG (Facebook, Apple, Amazon.com, Netflix, and Google): finance.yahoo.com, accessed May 5, 2020.
UNICEF’s U-Report: Victoria Maskell, “Hurricane Irma: U-Report Works to Protect Children,” UNICEF Connect, September 7, 2017, https://
Edison history and quote: Randall E. Stross, The Wizard of Menlo Park: How Thomas Alva Edison Invented the Modern World (New York: Crown, 2007).
Definition of culture: Edgar H. Schein, Organizational Culture and Leadership (San Francisco: Jossey-Bass Publishers, 1985).
UNICEF UPSHIFT case study: Lisar Morina, “Youth Engagement for a Better World: Sejnur Veshall’s Road to Social Change-Making,” Innovations Lab Kosovo, June 13, 2017, http://
Benefits of a culture of innovation: “Creativity Pays. Here’s How Much,” Bloomberg Businessweek, April 24, 2016; “Glassdoor & MIT Sloan Management Review Launch Culture 500,” Glassdoor, https://
The Salvation Army Case Study
The Salvation Army brings supplies to Gander: Ken Ramstead, “Memories of 9/11,” Salvationist, September 8, 2016, https://
History and overview of The Salvation Army: “Transforming Lives Since 1865,” https://
Mobile Joes story: Robert Mitchell, “Brew Something!” SA Connects, https://
Apple Pay story: Kathleen Foody and The Associated Press, “No Cash? Now You Can Donate to the Salvation Army Using Apple Pay or Google Pay,” Fortune.com, November 30, 2019, https://
Strike Point grant program: https://
The Salvation Factory’s purpose and mission: “Who We Are,” The Salvation Factory, https://
Kindergarten graduates outperform MBAs on the marshmallow challenge: Tom Wujec, “Build a Tower, Build a Team,” TED, February 2010, https://
Microsoft’s miss: Robert A. Guth, “Microsoft Bid to Beat Google Builds on a History of Misses,” Wall Street Journal, January 16, 2009.
Bower and Gilbert on strategy: Joseph L. Bower and Clark G. Gilbert, From Resource Allocation to Strategy (New York: Oxford University Press, 2005).
Data from Innosight survey: “The Strategy Confidence Gap,” Innosight, Winter 2014, https://
Rita McGrath story: Rita Gunther McGrath, Seeing Around Corners (New York: Houghton Mifflin Harcourt, 2019).
DBS Case Study
“It is demonstrably the case …”: “World’s Best Digital Bank 2016: DBS,” Euromoney, July 6, 2016, https://
UK Design Council 4D model: “The Design Process: What Is the Double Diamond?” Design Council, https://
MOJO effort: Scott D. Anthony, Paul Cobban, Rahul Nair, and Natalie Painchaud, “Breaking Down the Barriers to Innovation,” Harvard Business Review, November–December 2019.
Learning to ride a bike backward: “It’s Like Riding a Backwards Bicycle,” The Arbinger Institute, February 13, 2018, www
Lessons from habit-change literature: See the Culture of Innovation Bookshelf in the appendix.
History of Alcoholics Anonymous: “Historical Data: The Birth of AA and Its Growth in the US/Canada,” Alcoholics Anonymous, https://
History of WW: “WW International,” Wikipedia, https://
Steve Kerr’s management classic: Steven Kerr, “On the Folly of Rewarding A, While Hoping for B,” Academy of Management Journal, December 1975, http://
Amazon.com Future Press Release: John Rossman, “Innovate Like Amazon with the Future Press Release,” The Amazon Way, May 24, 2019, http://
Lunch Roulette BEAN: Sylvia Ann Hewlett, “A New Way to Network inside Your Company,” Harvard Business Review Online, January 8, 2013, https://
Dare to Try: Amrita Nair Ghaswalla, “Daring to Fail: A Programme That Lauds the Unsuccessful,” Hindustan Business Line, September 24, 2014, https://
Adobe Kickbox program: David Burkus, “Inside Adobe’s Innovation Kit,” Harvard Business Review Online, February 23, 2015, https://
Hyderabad Case Study
BEANs in Hyderabad: Anthony et al., “Breaking Down the Barriers Innovation.”
Richard Pascale quote: Richard Tanner Pascale, Jerry Sternin, and Monique Sternin, The Power of Positive Deviance: How Unlikely Innovators Solve the World’s Toughest Problems (Boston: Harvard Business Review Press, 2010).
“Jobs to be done” theory: Clayton M. Christensen, Taddy Hall, Karen Dillon, and David S. Duncan, Competing Against Luck: The Story of Innovation and Customer Choice (New York: HarperCollins, 2016).
Tools to manage ambiguity: Scott D. Anthony, The First Mile: A Launch Manual for Getting Great Ideas into the Market (Boston: Harvard Business Review Press, 2014).
Tom Fishburne on the power of humor: “The Power of Laughing at Ourselves at Work,” TED, October 2018, https://
Danfoss’s Man on the Moon: Astrid Stokholm, “Danfoss: We Design the Full Experience,” Danish Design Award, October 31, 2018, http://
Google’s bureaucracy buster program: Laszlo Bock, Work Rules!: Insights from inside Google That Will Transform How You Live and Lead (New York: Hachette Book Group, 2015).
MetLife’s LumenLab Wall of Customers: Interview with MetLife Asia-Pacific chief innovation officer Zia Zaman, January 20, 2020.
Optus Customer Close-Ups: “Innovating for a Better Tomorrow: 2016 Optus Sustainability Report,” Optus, https://
HubSpot’s Unlimited Free Books: Riley Stefano, “HubSpot Named a Best Company for Happiness, Perks & Benefits, and Work-Life Balance by Employees Comparably,” Hubspot, October 3, 2019, https://
Qualcomm’s My Pain Point: Jorge Barba, “Q&A: Babak Forutanpour on How to Start a Grass Roots Innovation Program in a Big Company,” Game-Changer, October 7, 2013, http://
Qualcomm’s Stump Google Search: Babak Forutanpour, “Don’t Dream Alone: Story of an Employee-Run Innovation Program in a Fortune 500 (Part XI–Final),” LinkedIn, October 12, 2017, https://
Lafley’s “our behind was right facing the customer”: Discussion with Scott Anthony at the May 2008 PDMA and IIR Front End of Innovation conference in Boston. A summary of this conversation appears in Scott D. Anthony, “Game-Changing at Procter & Gamble,” Strategy & Innovation 6, no. 4 (2008).
Lilly Cone’s reflections: Email from Anne Lilly Cone, July 1, 2015.
Joint Forces Command: Interview with Sir Chris Deverell, May 13, 2019; site visit to the jHub, April 10, 2019.
Settlement Music School story: Scott D. Anthony, David S. Duncan, and Pontus M. A. Siren, “Build an Innovation Engine in 90 Days,” Harvard Business Review, December 2014; Scott D. Anthony, Clark G. Gilbert, and Mark W. Johnson, Dual Transformation: How to Reposition Today’s Business While Creating the Future (Boston: Harvard Business Review Press, 2017); “Dual Transformation in Action: Reinventing Today While Creating Tomorrow,” Innosight CEO Summit Report 2017, https://
Curiosity quotient tool: This tool first appeared in the appendix of Anthony et al., Dual Transformation.
Steve Jobs quote on connecting things: Gary Wolf, “Steve Jobs: The Next Insanely Great Thing,” Wired, February 1, 1996, https://
BNP Paribas’s Innovation Book and Awards: Constance Chalchat, “BNP Paribas CIB Celebrates Innovation with the CIB Innovation Awards 2015,” LinkedIn, February 2, 2016, https://
Toyota A3 report: Hirotaka Takeuchi, Emi Osono, and Norihiko Shimizu, “The Contradictions That Drive Toyota’s Success,” Harvard Business Review, June 2008.
Amazon.com empty chair: John Koetsier, “Why Every Amazon Meeting Has at Least 1 Empty Chair,” Inc., April 5, 2018, https://
Nordstrom’s “Yes, and …”: “Nordstrom Technology NorDNA Culture Deck,” Slideshare, January 15, 2015, https://
Pixar BEANs: Ed Catmull with Amy Wallace, Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of Creativity (New York: Random House, 2014).
Ed Catmull reflecting on Frozen 2: Email from Ed Catmull, November 4, 2019.
Intuit’s design-driven transformation: “Why Intuit founder Scott Cook Wants You to Stop Listening to Your Boss,” interview with Drake Baer, Fast Company, October 28, 2013, http://
Fiona Fairhurst story: “A Revolutionary Swimsuit,” 2009 European Inventor Awards, https://
Nick Musyoka story: Scott D. Anthony, “The New Corporate Garage,” Harvard Business Review, September 2012.
Atlassian’s premortem: “Premortem,” Atlassian Team Playbook, https://
Supercell’s beer and champagne ritual: “The Best Teams Make the Best Games,” Supercell, https://
Google’s #MonkeyFirst: Astro Teller, “Tackle the Monkey First,” Blog.x.company, December 8, 2016, https://
Innocent’s Just Go With It: “Innocent Employee Innovation,” Engage for Success 2012, https://
Airbnb’s Live from Day 1: Alice Truong, “The Oddball Ways Tech Companies Welcome You on Your First Day of Work,” Quartz, March 8, 2015, https://
Intelligent failure: Amy C. Edmondson, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth (Hoboken, NJ: John Wiley & Sons, 2019).
Metaphor of roulette, blackjack, and chess: Michael J. Mauboussin, The Success Equation: Untangling Luck and Skill in Business, Sports, and Investing (Boston: Harvard Business Review Press, 2012); Scott D. Anthony, The Little Black Book of Innovation: How It Works, How to Do It (Boston: Harvard Business Review Press, 2012).
Two-hat leadership: Anthony et al., Dual Transformation.
Scott Cook on experimentation: Scott Cook, as told to Drake Baer, “Why Intuit Founder Scott Cook Wants You To Stop Listening To Your Boss,” FastCompany, October 28, 2013, https://
Robert Kegan’s quote on self-transforming leaders: Robert Kegan and Lisa Laskow Lahey, An Everyone Culture: Becoming a Deliberately Developmental Organization (Boston: Harvard Business School Publishing, 2016).
Self-transforming leadership and mindfulness: Scott D. Anthony and Michael Putz, “The Deceptions of Disruption,” Sloan Management Review, March 2020.
“Largest legal creation of wealth”: “Done Deals: Venture Capitalists Tell Their Story: Featured HBS John Doerr,” Harvard Business School Working Knowledge, December 4, 2000, https://
Quotes from Satya Nadella: Satya Nadella, Greg Shaw, and Jill Tracie Nichols, Hit Refresh: The Quest to Rediscover Microsoft’s Soul and Imagine a Better Future for Everyone (New York: HarperCollins, 2017).
The Innovator’s Checklist: A version of this first appeared in Anthony et al., “Build an Innovation Engine in 90 Days.”
Spotify’s bets board: Henrik Kniberg, “Spotify Rhythm; How We Create Focus,” June 1, 2016, https://
Tasty Catering’s Great Game of Business: “All-Star Case Studies,” Greatgame.com, https://
Toyota’s Andon Cord: “Andon—Toyota Production System Guide,” Toyota.co.uk, May 31, 2016, https://
Asana’s No Meeting Wednesday: Dustin Moskovitz, “No Meeting Wednesdays,” Asana blog, February 14, 2013, https://
LinkedIn’s InDay: Andie Burjek, “Employees Use InDays to Improve the World around Them,” Workforce, November 9, 2017, https://
Intuit’s innovation catalysts: Roger L. Martin, “The Innovation Catalysts,” Harvard Business Review, June 2011, https://
Connect the dots: Scott D. Anthony, “How to Tell If a Company Is Good at Innovating or Just Good at PR,” Harvard Business Review Online, December 18, 2015, https://
Wright Brothers story: Scott D. Anthony, The First Mile; “Wright Brothers Wind Tunnel,” http://
UNICEF’s efforts to scale innovation: Interview with Tanya Accone, May 22, 2019.
International Development Innovation Alliance Mission: “About IDIA,” IDIA, https://
UNICEF’s Office of Innovation principles: “About the Office of Innovation,” UNICEF, https://
Summary of UNICEF’s innovation impact: “Pathways to Scale, Pathways to Results for Every Child,” UNICEF Global Innovation Centre Annual Report, November 2018, https://
UNICEF’s 2020 strategy: “Matching Today’s Challenges with Tomorrow’s Solutions,” UNICEF, January 2020, https://
Netflix freedom and responsibility culture: “Netflix Culture,” Netflix, https://
Article backing the idea of a banking back office: Richard J. Matteis, “The New Back Office Focuses on Customer Service,” Harvard Business Review, March 1979, https://
Addressing zombies: Scott D. Anthony, David S. Duncan, and Pontus M. A. Siren, “Zombie Projects: How to Find Them and Kill Them,” Harvard Business Review Online, March 4, 2015; Modesto A. Maidique and Billie Jo Zirger, “The New Product Learning Cycle,” Research Policy 14, no. 6, December 1985; Rita Gunter McGrath, “Failing By Design,” Harvard Business Review, April 2011.
Derek Sivers TED Talk: Derek Sivers, “How to Start a Movement,” TED, February 2010, https://
Anthony’s IdeaLab call to action: Scott D. Anthony, “Postcards and Parting Thoughts,” HBR IdeaLab, March 28, 2019, https://
Innovation’s relationship status: Scott D. Anthony, “What’s the Status of Your Relationship with Innovation?” Harvard Business Review Online, September 11, 2013, https://
Curated BEANs: see www