9

The ‘glass ceiling’

I think it exists, but I think it’s a cultural way of looking at it. (Carrie)

I don’t think it’s broken, I think it’s getting slightly thinner. (Diane)

Introduction

The ‘glass ceiling’ – ‘a barrier so subtle that it is transparent, yet so strong that it prevents women and minorities from moving up in the management hierarchy’ (Morrison and Von Glinow, 1990) – has long been talked and written about, in both the public and private sectors (see, for example, Meyerson and Fletcher, 2000; Bihagen and Ohls, 2006; Connell, 2006; Kumra and Vinnicombe, 2008; Sampson and Moore, 2008; Sanders et al., 2009; Smith and Crimes, 2007; Storvik, 2008; Wirth, 2002). We sought to find out whether the senior women involved in our study had experienced such a phenomenon themselves or at least had observed it and also aimed to discover their tactics for dealing with barriers to promotion, as evinced by the ‘glass ceiling’. This chapter covers the evidence presented by the women, their own experiences and their views as to the existence or otherwise of such a barrier and the reasons for its existence. The chapter then considers the ways in which the women have countered the ceiling and the extent to which they felt that it still existed. The chapter concludes with a look at the next generation of potential senior women and their likely approach to the glass ceiling.

Evidence for a ‘glass ceiling’

A number of the women were able to point to the current position – and particularly the imbalance between male and female chief executives – as being strong evidence for the existence and the effect of a glass ceiling. Gill talked about the small number of female vice chancellors in UK higher education, even though a number of those women had been especially successful:

Objectively there clearly is one, because there’s so much evidence of women being very talented and successful when they do the jobs, but they find it very hard to get the jobs to do. I was just saying to somebody this morning that you look at the Guardian league table which is just coming out … two of the top ten institutions both have women vice chancellors who’ve kept them in the top ten against all the odds. So women can do a brilliant job. but there are only 16 women and 106 men so there is still clearly a glass ceiling. Glynis Breakwell1 has done this work on. how many people get recruited as vice chancellors. There is a view. that we are women and we present in a different way to men candidates and the interviewing panels by and large warm to the confidence and pizzazz of male candidates more than women.

Gill went on to talk about why there were fewer women applying for senior posts such as the one that she had just been advertising and why women seemed to ‘fall off the perch’ lower down the career ladder than men, a situation partly reinforced by the fact that, for example, women remain a minority on MBA courses around the world.2 She also pointed out that women who failed in more senior managerial roles were noticed because there were often so few of them:

A lot of women fall of the perch because they have children and want to spend time with their children, so that’s their choice. Other women in other subjects, science subjects particularly, maybe medicine, they just can’t play that game: it’s just too awful to spend the hours and the competition and the ruthlessness. I know because I’ve spent a lot of time with people who either are professors in those subjects or who aren’t. And I used to talk to post-doctoral women … in engineering and science … and they said, ‘it’s just too awful you know, it’s so hard to get up the ladder’. It wasn’t like that for me and I think in social sciences it’s much, much easier. I for example used to work a lot at home … and I could flex my work around my children, things like that. So certainly in academic life – and I expect even more in commercial life – the pressure of work is such that many women don’t want to do it, quite rightly and sensibly, for whatever reason. So that’s cumulative; you’ve probably lost 60 per cent of potential candidates through that kind of wastage. And then you’ve got the ones that say, ‘I don’t want that kind of headache.thank you very much’. And then you’ve got only a certain proportion of the year group, the cohort who’ve got. the particular blend of qualities and skills that make them capable of taking on these quite tough jobs. There’s one woman I know who became a dean, good academic, became a dean and she just couldn’t do it. She put the cause of women back rather than forward because she just couldn’t rise to the task. There are men who do that too, can’t do it, but. she was so highly visible because there are so few women out there.

Ruth’s experiences were coloured by working in a female-dominated profession which nevertheless had a preponderance of men at the senior levels:

If you look now, I asked CILIP3 for the makeup of the profession the other week, and it’s still 75 per cent women but if you look at the makeup of senior librarians in universities it’s still not 75 per cent. It’s nearing 50 per cent. Then if you look at the next layer up, and there are issues about academic credibility and so on, but if you look at UUK4 membership it is men. I look round the table and it’s still two-thirds men. I think that there are issues around confidence for women and professional confidence and I think that librarians aren’t very professionally confident as a whole and I think that that comes from being a female-dominated profession. So there are issues around individuals but also around the broader profession that we need to think about.

Carrie’s North American perspective led her to suggest the existence or otherwise of a ceiling related to culture, though this clearly varied from country to country in her view, and was also affected by the individual’s level within the organisation:

I think that we now have a culture … where men and women – at least in the States – have lived pretty much somewhat more equal, and younger men I think don’t look at women the same way men looked at me for moving up or success, they just see you as another rival. I think what’s really interesting for me is that when we have faculty who come in who are culturally different. really culturally different, coming from other countries where there may be more of a hierarchy with men and women, what saves me is my job level. Because I am above somebody else and they know that, but I’ve heard from some of their female professors. that they feel they’re treated like second-class citizens. But not from an American, born in America.

No personal experience

Not all the women had experienced the ceiling effect. Maggie, for example, could not only say that she had ‘never felt there is a glass ceiling there’ but was also determined to ensure that she ‘never allowed’ herself ‘to feel constrained by a concept of a glass ceiling. Because straight away I think it just kind of, it puts a subliminal barrier there’. Diane, like Carrie, believed in the existence of the glass ceiling, though had not experienced it herself:

You’ll find more women vice chancellors in new universities rather than old universities where managerialism and the policies of being able to do the sums and manage the whole organisation in a concerted way are probably valued more than being the senior academic or whatever it is in an organisation. I’ve been extraordinarily lucky and I’ve been in a place where, well they had to employ women because there was nobody else.

So too did Lillian, especially in the more male-dominated industries:

I’ve seen it, for other people. I think I might have done if I’d gone further up the scale. Working in industries. which were primarily engineering based I have seen at least one other woman who came quite directly up against quite prejudicial views about not a woman being a poor choice but because she was quite a feminine woman really. She used to talk about the value of making things happen which people would feel better about; they just didn’t think she was tough enough. I didn’t experience it myself, I think it existed but I didn’t experience it. In some ways I was tougher.

Not deserving of promotion?

Others commented that some women who felt that there was a ceiling were actually not being promoted because they were not deserving of, or ready for, promotion. This relates to the comments made in the previous chapter with regard to women and the self-erection of barriers to progression. Olivia remarked as follows:

I’m of mixed views as to whether I think it’s there or not. I had a team member once who I had several career discussions with her about what she wanted to do and she kept saying she thought there was a glass ceiling. I found that quite difficult, because from my perspective the reason why she wasn’t being promoted was that she didn’t have the knowledge, depth of experience in comparison to others and she was not focused on what she wanted from her career. So she was applying for lots of different jobs … I couldn’t see any similarities between them. It was completely scattergun; all she was interested in was … more money … I’ve just never understood the financial drive for getting a promotion. There were times earlier in my career when I thought ‘oh I could do with more money’ but that was never the primary drive of why I went for a job, it was always because that looks really interesting, I think I could learn a lot and I think I could bring something to the party, oh and by the way it’s more money, that would be good. I think that’s where I have difficulty with the glass ceiling because I haven’t had any issues with it. I don’t know also it’s because I self-select so I haven’t pushed myself.

Helen felt particularly strongly that if there was a glass ceiling, women only had themselves to blame:

I think most people who break through it should break through it and those that don’t, don’t. They don’t deserve to. I haven’t seen too much where I think someone’s been deprived. I learnt to shake off this mantle of, I suppose, unwillingness to engage socially when I realised that if I wasn’t careful it would mean that I wouldn’t network, it would mean that I wouldn’t do the things that I really needed to do. But as soon as I realised that and had the confidence and courage to do that, it’s never been a problem since.

Kate had worked in female-dominated organisations for the most part and therefore had not, in her view, experienced any kind of barriers to promotion:

I don’t know and I think I would find it hard to really voice an opinion on that one, which is unusual for me! I’ve tended to work in female-dominated organisations anyway. This is the first time that I’ve worked in an organisation where more of the senior team are male than female.

As noted earlier, Maggie felt very strongly that barriers to promotion were in the mind of the individual rather than something that existed in reality. Andrea reinforced this view:

I suspect that some of the glass ceiling thing is a multiple of people wanting to have it all and therefore not putting 100 per cent of their effort into the work environment but having other effort elsewhere.

Continued unequal treatment

Fiona spoke about her past experience and her involvement in networks aimed at helping to remove the glass ceiling:

It came from, not a kind of aggression, it came from a genuine question ‘do I not know the rules and have to learn them?’ Some things we need to learn, we do need to learn about money and we set up training and support. We need to listen to successful men and friendly men and have them help us. But some things we want to do our way and that was the whole glass ceiling movement and what I tried to hold to in my working life subsequently is to say ‘it’s OK to do it your way whatever way that is’, provided it works. I think we were pioneering a new way of working which actually, with the introduction of things like Japanese companies into this country and equal opportunity legislation and so on, the world did begin to change. And the skills that a lot of women brought to the table at that stage did become more valued. Books like Emotional Intelligence5 were published; diversity began to be recognised, but there are still not enough women, are there, at the top?

Whether or not they felt that there was a glass ceiling – either in general or in their own experience – many of the participants in our study felt that there was still ‘a long way to go’ in terms of equal treatment, as Eliza pointed out:

I still feel that there is a huge way to go; it is still very male dominated. I think women are more forceful in what they want to achieve these days but we are not on an equal footing, and I would like to see that. I’m not talking about women’s lib, I’m talking about unleashed talent that is not recognised and not rewarded in the same way that it is actually rewarded by men.

Ruth spoke about the advantages that men still seem to have in some cases:

I can give you an example at my last institution where someone [a man] was promoted above their existing line manager and I feel very strongly it was to do with their sex. Yes, someone who’d risen very highly. I think you’re right, I like to say it exists, that life isn’t equal. I don’t know if actual discrimination exists but I think. there are issues around who actually applies as well as the discrimination.

Andrea linked this kind of ‘discrimination’ to some of the practices and approaches adopted by head hunters when searching for candidates for senior posts which tended to lead towards a (preferred) male model:

I’ve had pretty negative experiences. head hunters. it may be they haven’t worked for me because I’m not good enough, it may be they haven’t worked for me because of the kind of thing I’m interested in. but I’m conscious of individuals who are being taken forward for jobs – people that I think are rubbish, putting it meanly – but there’s a sense in which maybe what’s being looked for is a male image, and it’s not what I’m offering.

Fiona also spoke about different kinds of discrimination – not necessarily gender-based – that were still all too prevalent:

I think it’s very hard for me to say [that there is a glass ceiling] now, because I hope in this organisation, I passionately hope, that those kinds of barriers are far less real … But I think there are now big barriers that we’re working on hard around ethnicity and around disability and so on. In the early days we just concentrated on women and men. So for me the women/men glass ceiling thing is far less visible, but the different ways of doing things, the diversity issue, is strong.

Maggie – like all the women interviewed and many more women now in senior positions (see, for example, Lipsett, 2007) – was keen to ensure that they continued fostering equality of opportunity:

I think all of us over many years are continuing to make sure that people break through that. I find [the glass ceiling] quite a constraining concept; it’s restrictive just in the whole concept of what it means. I just think we all have a responsibility to make sure our good people in the organisation, whatever their gender, whatever their ethnicity, whatever their sexuality, give of their best. If you are within a minority in an organisation. those of us who are in those roles, I am very clear, have a responsibility to nurture other people who come through. And to continue moving up, not pull the ladder up – that’s been another experience – women get there and thanks very much, I’m all right, I’ve done it the hard way and you lot can do it as well. It’s about nurturing and supporting and helping other people to do it.

The next generation

A number of the interviewees commented on the behaviour of younger women. Jessica expressed particular concerns in relation to the continued presence of a glass ceiling, but not necessarily one that prevented women from reaching the top in the way that had been the case in former times:

I know someone who’s a younger woman – ten years younger than me – and she f’s and blinds and she tries to be like the men; alternatively she cries, which is awful. So I don’t think it’s generally men’s reception to it, I think there are still a few men who have difficulty with it but I don’t think there are that many anymore. I think women often opt to look after their children and do a part-time job and that’s their prerogative. I said once. that women are very lucky; they can have a job or a career, they can work part-time or full-time. They can have a break or not have a break. Poor men have to take the career route and earn as much as they can generally. Although I do know quite a few women now who are the major breadwinners and I think the men are much more supportive now of that. I do think I’ve been fortunate with my husband as our salaries have gone sort of like ‘that’, but he’s pretty relaxed about me being a powerful woman in business, it doesn’t bother him, it doesn’t take away his masculinity. Some men can’t take it at all.

So is there a glass ceiling? I think there is a glass ceiling for different reasons and I think some of the younger women need to have some behavioural help in how they handle themselves. I used to say to young women who got promoted to manager, this is awful of me to say this, but most women who get their first managerial position become terrible, really dictatorial and they think that’s how they have to behave. Most of them gradually relax, men seem to take that position and not be dictatorial as much. So there is some help needed for women when they move into managerial positions.

Fiona had similar comments, especially in relation to contemporary views of work-life balance and the sacrifices that still need to be made to get to the top:

There also feels like, and it’s only anecdotal, magazines and conversations, a generation of women, or some women that are saying ‘I’m not prepared to make that sacrifice’ and I think it is quite difficult because a number of us women [CEOs] are … without children or single or divorced or whatever: a kind of a generational thing maybe. I think it would be a shame if the next generation felt ‘I don’t want to do it because’. But it’s interesting, because I think if I was 40 now and I looked at me, would I want to do what I do, I think ‘would I want to do it?’ Or, because I would have more choices I’d have more sideways things. I could be more influential in more things, be that Facebook or charities or whatever, I could be more active. Would I choose to make my mark on the world that way rather than that way?

Conclusion

This chapter has focused on one particular perceived barrier for women: the ‘glass ceiling’. We began by looking at the evidence put forward by the women themselves for the existence of a ceiling. A number of reasons were articulated as to why women did not reach the top, noting that many seemed to be put off by the challenges of climbing to the highest rungs of the career ladder. However, as noted in the previous chapter, a number of the women had not – as far as they were aware – experienced the ceiling, but nevertheless agreed that it did exist. The conclusion seemed to be (as in Kumra and Vinnicombe’s 2008 study, for example) that the situation varied from sector to sector and industry to industry, depending how male-dominated it still was, with a number of women selecting a career path that meant they avoided any real contact with possible ceilings. As in the previous chapter on barriers and obstacles, it was also observed by some of our interviewees that a number of the women were perhaps imposing the ceiling on themselves as a result of limited confidence and low self-esteem. Some also raised the question of women ‘wanting it all’ and hitting a ceiling because they were not prepared to take the necessary action to prioritise work over other things.

We then looked at the ways in which the women had countered the glass ceiling, as for example through networking. Notwithstanding their own success and lack of experience of a ceiling in most cases, all the women felt that there was still ‘a huge way to go’ with a number of areas of subtle discrimination still needing to be countered. Finally, we looked at the women’s views of the next generation of women and the extent to which they would reach the top and help to eradicate whatever glass ceiling remained.

References

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Connell, R. Glass ceilings or gendered institutions? Mapping the gender regimes of public sector worksites. Public Administration Review. 2006; 66(6):837–848.

Kumra, S., Vinnicombe, S. A study of the promotion to partner process in a professional services firm: how women are disadvantaged. British Journal of Management. 2008; 19:65–74.

Lipsett, A., Snow queens. Education Guardian. 2007. http://education.guardian.co.uk/higher/news/story/0,,2225347,00.html [December. Available at:, (accessed 31 July 2010).].

Meyerson, D., Fletcher, J. A modest manifesto for shattering the glass ceiling. Harvard Business Review. 2000; 78(1):127–140.

Morrison, A.M., Von Glinow, M.A. Women and minorities in management. American Psychologist. 1990; 45:200–208.

Sampson, S.D., Moore, L.L. Is there a glass ceiling for women in development? Nonprofit Management and Leadership. 2008; 18(3):321–339.

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Smith, P., Crimes, B. Women in management: a case of a glass ceiling – an investigation into the relative under-representation of women in senior management positions in UK travel and tourism. International Journal of Diversity in Organizations Communities and Nations. 2007; 7(5):323–332.

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Wirth, L., Breaking through the glass ceiling: women in management, Pay Equity Between Women and Men: Myth or Reality. First International Conference. International Labour Office, Geneva, 2002:1–8.


1Breakwell, G.M. and Tytherleigh, M.Y. (2008) The Characteristics, Roles and Selection of Vice Chancellors. London: Leadership Foundation for Higher Education

2‘Women represent only about three in ten of all MBA students worldwide at AMBA-accredited schools’, Professional Manager (2010), 19 (4): 5.

3Chartered Institute of Library and Information Professionals.

4Universities UK.

5Goleman, D. (1995) Emotional Intelligence: Why It Can Matter More Than IQ. New York: Bantam.

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