APPENDIX 12
BA SERVICE IMPROVEMENT PLAN
Explanation: The BA Service Improvement Plan exists to turn the outcomes from a business analysis service assessment into a set of tangible actions that will be carried out over a defined period of time. Possible improvements may also be suggested via customer feedback, business analysis events, a quality review process and as a result of learning and development activities. A key aspect of the plan concerns traceability, showing how service improvements contribute to service or organisational strategic objectives and tracking the origin of improvement suggestions.
Some improvements may not be practical, possible or considered a priority for the service and it is reasonable to reject some suggested improvements.
SUGGESTED CONTENT FOR BA SERVICE IMPROVEMENT PLAN
Document controls
Context
Purpose of the Service Improvement Plan |
Why has this been created? |
Audience |
Who will contribute to and use the BA Service Improvement Plan? |
Glossary |
Key terms used, with descriptions |
Related documents |
For example, any previous improvement plans, service assessment outputs, customer feedback, organisational or service strategy, improvement suggestions captured by BAs |
POPITTM or strategy area |
What does this improvement relate to? Which service or organisational objectives would this improvement contribute to? |
Ref/ID |
Unique reference |
Improvement description |
What is the improvement that has been identified? What are the options for making an improvement? |
Impact assessment |
What would be the impact of this improvement? Who would benefit? Could there be any negative or unintended consequences? How easy will it be to implement the improvement? What are the cost implications? Are these justified? |
Source |
Where did this suggested improvement originate? |
Priority, timescales |
How big an issue is this? How quickly does it need to be addressed? Accept/reject? Target completion date |
RACI |
Who will carry out the activity? Who is accountable? Who needs to be consulted and informed? |