APPENDIX 11
BUSINESS ANALYSIS EXPECTATION MATRIX
Explanation: Stakeholders may have expectations of the BA Service, or possibly regarding individual business analysts, which are unspoken and often not addressed. Facilitating a discussion about expectations at an early stage helps to ensure that future work packages and agreements about roles and responsibilities are built on a foundation of shared understanding.
SUGGESTED CONTENT FOR EXPECTATION MATRIX
Document controls
Context
Purpose of the expectation matrix |
Why has this been created? |
Audience |
Who will contribute to and use the business analysis expectation matrix? |
Glossary |
Key terms used, with descriptions |
Related documents |
For example, stakeholder analysis, relevant work packages and plans |
Stakeholder type |
Name of stakeholder or stakeholder group (e.g. customers, sponsor, testers, etc.) |
Expectation |
What do they want? (what and how) |
Experience |
Are we meeting the expectation? What is their current experience? |
KPIs |
How can we measure and monitor? |
Objective |
What can we do to either meet the expectation or change it? |
CSFs |
Factors that influence achieving the objective |
Importance |
Prioritise the stakeholders and actions |