Chapter 2 The Web—Still Fundamental
Chapter 3 The Social Interface—Media and Marketplace
Chapter 4 Mobile—The Remote Control for Your World
Chapter 5 The Internet of Things
Chapter 8 Why Is Good Design So Difficult?
Chapter 9 What Is Service Design, and Why Is It Suddenly Sexy?
Chapter 10 Digital Infrastructure: Cloud
Chapter 11 Digital Infrastructure: Middleware and API
Chapter 13 Welcome to the Data Jungle
Chapter 14 Data in the Enterprise
Chapter 18 Disruption and the Business Model
Chapter 19 Artificial Intelligence: The Next Era
Chapter 20 Networks—We Live Inside Them
Chapter 21 Making Agile Work for the Rest of Us
Chapter 22 The Transformation Agenda
Part 5 Connect, Quantify, Optimize
Chapter 23 Connect Quantify Optimize—The Model
Chapter 24 Optimizing Health Care
Chapter 25 Optimizing Customer Experience
Chapter 26 Optimizing the Workplace