“ABC” (airway, breathing, and circulation) thinking, 19
Abstraction, 118–123
Adverb, sentences with, 167
Afraid of conflict, 87
ANL syndrome, 116
Auden, W. H., 93–94
Audial learners, 98
Audience, 45
analyzing, 49–50
ways to analyse, 50–51
Beginning, of communication, 71
“Being”, 161
Better by Mistake: The Unexpected Benefits of Being Wrong, 92
Beverly, 102–103
Bird by Bird, 85
Brady-Gronkowski model, 112
Buckley, William, 32
Buddhism, 2. See also Zen
Burke, Kenneth, 24
Burke’s Pentad, 24
Business communication, 12–13, 23
goals in, 35
Caddyshack, 8
Capitalization, 162
Carroll, Lewis, 18
Clarity, meaning of, 75
Clear space, 67
Collective noun, 134
Communication
and dancing, 45–46
data and, 38
electronic, 75
medium, 95–99
parallel construction, 154–156
social media, 1
written. See Written communication
Compassion, key to overcoming fear, 93–94
Concrete, 117–126
abstraction, 118–123
connotations, 123–124
Conflict, afraid of, 87
Connotations, 123–124
Consulting leadership communication, 33–34
Covey, Steven, 111
Critical thinking
definition of, 24
writing and, 12–13
Dairy Queen break, 66
Dancing, communication and, 45–46
Dancing icons, 29–34
Dangling modifier, 164–165
Dark Ages, 55
Definite, 127–138
indefinite nouns, 127–129
“it”, indefinite, 135–136
modifiers, indefinite, 129
political correctness, 133–134
pronouns
indefinite, 129–131
making definite, 131–133
“there”, 136–138
“they”, indefinite, 134–135
word, 127
Demonstrative pronouns, 130
Denotation, 123–124
Easy-to-do actions, 64
Edison, Thomas, 92
Electronic communication, 75
Elements of Business Writing, 74
Emphasis, 156–159
Esquire, 2
Facilitate, description of, 153
Faulty constructions, 166
Fear
of being wrong or less than perfect, 91–93
compassion, key to overcoming, 93–94
of reaction, 87–91
of revision, 84–87
steals emotional time, 83–84
steals physical time, 84
in budget committee, 61–63
Flow, 139–149
opposite of, 139–141
transition, 141–142
between paragraphs, 145–147
between sentences, 142–145
unity and repetition, 147–149
Fluidity, 140. See also Flow
Focus, 15
definition of, 16
meaning of, 18
reason for need to, 17–19
steps for, 19–22
Fonts, 103–104
Fragments, sentence, 167
Framing ideas, 99–103
French Alps, 24
Frost, Robert, 10
Gilgovich, Thomas, 115
Gladwell, Malcolm, 99–100, 115
Glasee, Jean-Louis, 6
Goals, in business
communications, 35
Golden Rule, 93
Gopnik, Adam, 41
Groundhog Day?, 86
Halloween, 24
Hardy, Thomas, 16
Harry Potter and the Order of the Phoenix, 10
The Harvard Business Review, 30
“I” pronoun, 4–5
Identify, 26–29
Illusion of consensus, 115
Indefinite nouns, 127–129
Indefinite pronouns, 129–131
Infinitive, sentences with, 168
“Informal”, meaning of, 78
Instant messages, 97
“It”, indefinite, 135–136
Jacobs, A. J., 2
Joining leadership communication, 33
Jordan, Michael, 7–8
King in the Window, The, 41
King, Stephen, 10
Lamott, Anne, 85
Langer, Ellen, 142–143
Leadership communication, types of, 30
Leavy, Becca, 107
Lewicki, Professor Emeritus Roy J., 114
Listening, 51–54
McKinsey Global Institute, 40
Medium, communication, 95–99
“Mending Walls”, 10
Merrilyn, 58
Mindfulness, meaning of, 16
Modifiers, indefinite, 129
Nadella, Satya, 6
National Assessment Governing Board, 1
Nation’s Report Card tests, 1
New York Times, 6
Orwell, George, 7
Outline, 66
Paragraphing, 73–76
creating map, 76
Parallel construction, communication, 154–156
Participle, sentences with, 168–169
Perceptual distortions, 101
Phone call medium, 97
Plain English, 151–152
Political correctness, 133–134
Positive attitude, 107–116
context, look for, 113–114
questions, asking, 111–113
role reversal, 110–111
tone, 109–110
Prairie Home Companion, 28
Prepositional phrases, sentences with, 169–170
Prepositions, 160
Primary goal, 42
Projection, 102
Pronouns
indefinite, 129–131
making definite, 131–133
Punctuation misuse, 172–181
apostrophe misuses, 172–174
colon and semicolon misuses, 177–179
comma errors, 174–177
hyphens and dashes, 179–181
its/it’s confusion, 174
Purvis, Kathleen, 109
Quartz, 6
Reacting, 16
Reaction, fear of, 87–91
Reactive devaluation, 125
Readers, 95–106
font, respecting, 103–104
ideas, framing, 99–103
medium, respecting the, 95–99
non-Zen observation, 106
send button, 104–106
Redundancy, 165–166
Relationship, with audience, 54
Revision, fear of, 84–87
Roosevelt, Franklin, 6
Secondary goal, 42
Selective perception, 101
Sell approach, leadership communication, 32–33
Sentences. See also Written communication
adverb, sentences with, 167
fragments, sentence, 167
infinitive, sentences with, 168
making, 164
participle, sentences with, 168–169
prepositional phrases, sentences with, 169–170
punctuation misuse, 172–181
subordinator, sentence with, 167–168
word misuse, 171–172
Siddharta, Gautama. See Buddha
Simplicity, 66
Simplicity, Zen concept of, 136
Slipped clutch, 139–140
Smart Change, 36
SMART goals, 35
definition of, 35
Smart person, 6
Smith, Jane, 26–29
Smith, Mary, 49–51
Social media, written
communication, 1
Stereotyping, 100
Strategic thinking, 24
Stream of consciousness, 18
Structuring message
in communication, 55–57
creating, 67
need to think about, 64–65
WIFM, 57–59
Sub-Sahara Sudan face, 88
Subject, 163–164
Subordinator, sentence with, 167–168
Tactile learners, 98
Tannenbaum, Robert, 30
Tell approach, leadership communication, 30–32
Terry Hoover rule, 80
Tertiary goal, 42
“There”, 136–138
Thesaurusitis, 147
“They”, indefinite, 134–135
Three Little Pigs, 12
Time for clarity, 67
Tommy, 17
Traditional negotiation training, 27
Transition, flow, 141–142
between paragraphs, 145–147
repetition, 147–149
between sentences, 142–145
Trigger-happy send syndrome, 104
Truth
emphasis, 156–159
facilitate, description of, 153
parallel construction, communication, 154–156
plain English, 151–152
prepositions, 160
Tugend, Alina, 92
USA Today, 59
Verb, 163–164
Wall Street Journal, 6
Where’s Waldo?, 73
White, E. B., 74
WIFM, 57–59
Win-win, 34
Word misuse, 171–172
Writing. See also Written communication
critical thinking, 12–13
English class, 9–10
reason for becoming increasingly important, 9
Written communication
active, 78–80
avoiding repetition, 80–81
errors in, 163–181
keeping short, 81–82
social media, 1
specific, 76–78
Zen approach of, 4
Z formation, 143
Zen method
definition of, 2–4
in emails and face-to-face meeting, 39
of good communications, 4
identify, 26–29
simplicity, 136
thinking about best way, 43
written communication, 4