| No. | Model | Chapter | Description |
| 2.1 | M/M/1 | 2 | Coffee Shop With One Server |
| 3.1 | M/M/2 | 3 | Coffee Shop With Two Servers |
| 4.1 | M/G/1 | 4 | Coffee Shop Using Various Service Distributions |
| 4.2 | M/M/1/K | 4 | Coffee Shop With Limited Capacity |
| 4.3 | M/M/1/∞/N | 4 | Repair Service With One Server |
| 5.1 | M/M/s/∞/N | 5 | Repair Service With Multiple Servers |
| 5.2 | Learning Curve | 5 | Service Time Reduction Learning Rates |
| 6.1 | M/M/1 | 6 | Sandwich Stand Cost Trade-Offs |
| 6.2 | M/M/s/∞/N | 6 | Helicopter Shuttle Business Costs |
| 6.3 | M/M/1 | 6 | Factory Inventory Costs |
| 6.4 | M/M/1/K | 6 | Ice Cream Shop With Limited Customer Space |
| 6.5 | D/M/1 | 6 | Appointment Schedule Analysis |
| 7.1 | M/M/1 | 7 | Data Collection for an M/M/1 Model |
| 7.2 | M/M/1 | 7 | Continuous Distribution Determination |
| 7.3 | M/M/1 | 7 | Discrete Distribution Determination |
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