Notes

Introduction

1. “John Wooden: First, How to Put on Your Socks,” Newsweek online, October 24, 1999, http://www.newsweek.com/john-wooden-first-how-put-your-socks-167942.

2. “John Wooden Interview,” Academy of Achievement, February 27, 1999, http://www.achievement.org/autodoc/page/woo0int-4.

Chapter 1

1. Albert Bandura, “Self- efficacy,” in Encyclopedia of Human Behavior, vol. 4, ed. V. S. Ramachaudran, (New York: Academic Press), 71–81. Reprinted in Encyclopedia of Mental Health, ed. H. Friedman (San Diego: Academic Press, 1998).

2. “The Impostor Syndrome,” Caltech Counseling Center, accessed January 19, 2016, https://counseling.caltech.edu/general/InfoandResources/Impostor.

3. Olivia Fox Cabane, The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism (New York: Portfolio, 2013), also available at https://books.google.com/books?id=WBVVgK0tYOkC&pg=PT29&lpg=PT29&dq=How+many+of+you+in+here+feel+that+you+are+the+one+mistake+that+the+admissions+committee+made&source=bl&ots=qit7HsujEF&sig=JUg72FHfeTWGT759Kr4AHBLctz0&hl=en&sa=X&ved=0ahUKEwia_rig29bKAhVN7mMKHcrADmoQ6AEIHTAA#v=onepage&q=How%20many%20of%20you%20in%20here%20feel%20that%20you%20are%20the%20one%20mistake%20that%20the%20admissions%20committee%20made&f=false .

4. Susan Pinker, The Sexual Paradox: Men, Women and the Real Gender Gap (New York: Scribner, 2009), 184.

5. Valerie Young, The Secret Thoughts of Successful Women: Why Capable People Suffer from the Impostor Syndrome and How to Thrive in Spite of It (New York: Crown Business, 2011), 38.

6. Marie Reine Haddad, “Impostor Syndrome: No You Are Not a Fraud,” NICHD Collection, Eunice Kennedy Shriver National Institute of Child Health and Human Development, April 2, 2014, https://science.nichd.nih.gov/confluence/display/newsletter/2014/04/02/Impostor+Syndrome%3A+No+You+Are+Not+a+Fraud.

7. Amy Cuddy, “Your Body Language Shapes Who You Are,” TED Talk, June 2012, http://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are.

8. Laurence Gonzales, Deep Survival: Who Lives, Who Dies, and Why (New York: W. W. Norton & Company, 2003), also available at https://books.google.com/books?id=KQaySo3l6j0C&dq=M.+Ephimia+Morphew+scuba&source=gbs_navlinks_s.

9. Gonzales, Deep Survival, 287.

10. Al Siebert, Kristin Pintarich, and Molly Siebert, The Survivor Personality: Why Some People Are Stronger, Smarter, and More Skillful at Handling Life’s Difficulties— And How You Can Be, Too (New York: Perigee, 2010), also available at https://books.google.com/books?id=8n5YAuG2xB4C&pg=PT136&dq=The+best+survivors+spend+almost+no+time,+especially+in+emergencies,+getting+upset+about+what+has+been+lost,+or+feeling+distressed+about+things&hl=en&sa=X&ved=0ahUKEwih_puEqMDJAhXMQCYKHQU6CKwQ6AEIIzAB#v=onepage&q=The%20best%20survivors%20spend%20almost%20no%20time%2C%20especially%20in%20emergencies%2C%20getting%20upset%20about%20what%20has%20been%20lost%2C%20or%20feeling%20distressed%20about%20things&f=false.

11. Kelly McGonigal, “How to Make Stress Your Friend,” TEDGlobal 2013, TED Talk, June 2013, http://www.ted.com/talks/kelly_mcgonigal_how_to_make_stress_your_friend?language=en&utm_source=Shawn%27s+Blog+Updates&utm_campaign=0657f5a034-RSS_campaign&utm_medium=email&utm_term=0_76214e7fb1-0657f5a034-33416069 .

12. Ben Thompson, “Joe S. Simpson,” Bad Ass of the Week, accessed November 29, 2015, http://www.badassoftheweek.com/simpson.html.

13. Joe Simpson, Touching the Void: The True Story of One Man’s Survival (New York: HarperCollins Publishers, 1988).

14. GCC Insights, “ Stress— The Hidden Threat in Every Workplace,” GCC Blog, posted March 5, 2015, https://www.gettheworldmoving.com/blog/stress-insights-report.

15. “Dangerously Stressful Work Environments Force Workers to Seek New Employment,” Monster, accessed December 1, 2015, http://www.monster.com/about/a/Dangerously-Stressful-Work-Environments-Force-Workers-to-Seek-New-Empl4162014-D3126696.

16. Jodi Kantor and David Streitfeld, “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace,” New York Times, August 16, 2015, http://www.nytimes.com/2015/08/16/technology/inside-amazon-wrestling-big-ideas-in-a-bruising-workplace.html.

17. Richard Wiseman, The Luck Factor (Santa Monica, CA: Miramax, 2003).

18. Bronnie Ware, The Top Five Regrets of the Dying: A Life Transformed by the Dearly Departing (Carlsbad, CA: Hay House, 2012).

Chapter 2

1. David Winner, “ESPN FC: Beautiful Game. Beautiful Mind,” ESPN, May 16, 2012, http://espn.go.com/IndexPages/news/story?id=7938409.

2. Christopher Clarey, “Olympians Use Imagery as Mental Training,” New York Times, February 22, 2014, http://www.nytimes.com/2014/02/23/sports/olympics/olympians-use-imagery-as-mental-training.html?_r=0.

3. Ibrahim Senay, Dolores Albarracín, and Kenji Noguchi, “Motivating Goal-Directed Behavior Through Introspective Self-Talk: The Role of the Interrogative Form of Simple Future Tense,” Psychological Science 21 (2010), 499-504, doi:10.1177/0956797610364751.

4. Mark Muraven, “Building Self-Control Strength: Practicing Self-Control Leads to Improved Self-Control Performance,” Journal of Experimental Social Psychology 46 (2010): 465–468, doi:10.1016/ j.jesp.2009.12.011.

5. NFL, “Odell Beckham Makes Catch of the Year!” YouTube video, 1:15, posted January 25, 2015, https://www.youtube.com/watch?v=zxbz3DDQzHU.

6. Dan Coyle, “The Power of High-Leverage Practice,” The Talent Code blog, accessed November 24, 2015, http://thetalentcode.com/2014/11/24/the-power-of-high-leverage-practice.

7. Dana R. Carney, Amy J. C. Cuddy, and Andy J. Yap, “Power Posing: Brief Nonverbal Displays Affect Neuroendocrine Levels and Risk Tolerance,” Psychological Science 21 (2010): 1363–1368, doi:10 .1177/0956797610383437.

8. Rebecca Shannonhouse, “Is Your Boss Making You Sick?” Washington Post, October 20, 2014, https://www.washingtonpost.com/national/health-science/is-your-boss-making-you-sick/2014/10/20/60cd5d44-2953-11e4-8593-da634b334390_story.html.

9. Anna Nyberg et al., “Managerial Leadership and Ischaemic Heart Disease Among Employees: The Swedish WOLF Study,” Occupational and Environmental Medicine 66 (2009), 51–55, doi:10.1136/ oem.2008.039362.

10. Jeffrey Liker, The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer (New York: McGraw Hill Professional, 2003).

11. Ethan S. Bernstein, “The Transparency Paradox: A Role for Privacy in Organizational Learning and Operational Control,” Administrative Science Quarterly 57 (2012): 181– 216, doi:10.1177/0001839212453028.

12. Will Durant, The Story of Philosophy: The Lives and Opinions of the World’s Greatest Philosophers (New York: Simon & Schuster/Pocket Books, 1991, originally published 1926).

13. Laura Hale, “Generation Grit: Retro-Inspired Action Figures,” Kick-starter, accessed December 3, 2015, https://www.kickstarter.com/projects/1882390019/generation-grit.

14. “Time to Practice What We Preach,” Generation Grit blog, July 3, 2014, http://www.generationgrit.com/blog3/2014/7/2/time-to-practice-what-we-preach.

15. Laura M. Padilla-Walker, Randal D. Day, William Justin Dyer, and Brent C. Black, “ ‘Keep on Keeping On, Even When It’s Hard!’: Predictors and Outcomes of Adolescent Persistence,” The Journal of Early Adolescence 33 (2013): 433–457 (first published on June 18, 2012), doi:10.1177/0272431612449387.

16. Mikaela Conley, “Persistence Is Learned from Fathers, Says Study,” ABC News, June 15, 2012, http://abcnews.go.com/Health/persistence-learned-fathers-study/story?id=16571927.

17. Dina Gachman, “Stephen King: His Ten Best Quotes on Writing,” SSN, October 16, 2013, http://www.ssninsider.com/stephen-king-his-ten-best-quotes-on-writing.

Chapter 3

1. Albert Bandura and Nancy E. Adams, “Analysis of Self-Efficacy Theory of Behavioral Change,” Cognitive Therapy and Research 1 (1977): 287–310, doi:10.1016/0146-6402(78)90002-4.

2. Claudia M. Mueller and Carol S. Dweck, “Praise for Intelligence Can Undermine Children’s Motivation and Performance,” Journal of Personality and Social Psychology 75 (1998): 33– 52, doi:http://dx.doi.org/10.1037/0022-3514.75.1.33.

3. Jason S. Moser, Hans S. Schroder, Carrie Heeter, Tim P. Moran, and Yu-Hao Lee, “Mind Your Errors: Evidence for a Neural Mechanism Linking Growth Mind-Set to Adaptive Posterror Adjustments,” Psychological Science 22 (2011): 1484; originally published online October 31, 2011, doi:10.1177/0956797611419520.

4. Carol Dweck in an interview by Taavo Godtfredsen, Skillsoft Corporation, April 2014, Stanford University.

5. Grayson Schaffer, “The Toughest Woman on Two Wheels,” Outside online, April 29, 2015, http://www.outsideonline.com/1970876/toughest-woman-two-wheels.

6. Kevin Lynch, “Record Holder Profile: Juliana Buhring—Fastest Circumnavigation by Bicycle,” Guinness World Records, November 6, 2013, http://www.guinnessworldrecords.com/news/2013/11/record-holder-profile-juliana-buhring-%E2%80%93-fastest-circumnavigation-by-bicycle-52724.

7. Grayson Schaffer, “The Toughest Woman on Two Wheels.”

8. Marguerite Del Giudice, “Grit Trumps Talent and IQ: A Story Every Parent (and Educator) Should Read,” National Geographic, October 14, 2014, http://news.nationalgeographic.com/news/2014/10/141015-angela-duckworth-success-grit-psychology-self-control-science-nginnovators.

9. A. L. Duckworth, C. Peterson, M. D. Matthews, and D. R. Kelly, “Grit: Perseverance and Passion for Long- term Goals, Journal of Personality and Social Psychology 9 (2007): 1087-1101. Download the “Grit Scale” from https://docs.google.com/viewer?url=https://www.sas.upenn.edu/~duckwort/images/12-item%20Grit%20Scale.05312011.pdf.

10. Lauren Eskreis et al., “The Grit Effect: Predicting Retention in the Military, the Workplace, School and Marriage,” Frontiers in Psychology, February 3, 2014, doi:10.3389/fpsyg.2014.00036.

11. Monika Hamori, Jie Cao, and Burak Koyuncu, “Why Top Young Managers Are in a Nonstop Job Hunt,” Harvard Business Review, July– August 2012, https://hbr.org/2012/07/why-top-young-managers-are-in-a-nonstop-job-hunt/ar/1.

12. Nicole Fallon, “Solving the Mystery of Gen Y Job Hoppers,” Business News Daily, August 22, 2014, businessnewsdaily.com/7012-millennial-job-hopping.html.

13. “Study Highlights: Work- Life Is Harder Worldwide,” EY (Ernst & Young Global Limited), accessed December 2, 2015, http://www.ey.com/US/en/About-us/Our-people-and-culture/EY-study-highlights-work-life-is-harder-worldwide#.Vl8BidKrR0u.BasedonasurveyconductedbetweenNovember20,2014,andJanuary14,2015.

Chapter 4

1. Teresa Amabile and Steven Kramer, The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work (Cambridge, MA: Harvard Business Review Press, 2011).

2. Adam Grant, “Finding the Hidden Value in Your Network,” Blog, HuffPost Business, updated August 18, 2013, http://www.huffingtonpost.com///adam-grant///finding-the-hidden-value-_1_b_3458536.html.

3. Harold Nicolson, Dwight Morrow (New York: Harcourt, Brace and Company, 1935), 52.

4. Brooks Barnes, “The Voice Behind Mick (and Others),” New York Times, June 7, 2013, http://www.nytimes.com/2013/06/09/movies/the-voice-behind-mick-and-others.html.

5. Lyndsey Parker, “Judith Hill on Jamming with Prince, Remembering Michael Jackson, and What ‘The Voice’ Taught Her About America,” Yahoo Music, October 21, 2015, https://www.yahoo.com/music/s/judith-hill-on-jamming-with-prince-remembering-004526004.html.

6. Felix Warneken and Michael Tomasello, “The Roots of Human Altruism,” British Journal of Psychology 100 (2009): 455–471, doi:10.1 348/000712608X379061.

7. Lorenzo Coviello et al., “Detecting Emotional Contagion in Massive Social Networks,” PLOS ONE, March 12, 2014, doi:10.1371/journal .pone.0090315.

8. David M. Buss, “Human Mate Selection,” American Scientist 73 (1985): 47–51, https://www.researchgate.net/profile/David_Buss/publication/233820651_Human_mate_selection/links/00b7d52fe2ac5a9eed000000.pdf.

9. Ibid.

10. Philip Brickman, Dan Coates, and Ronnie Janoff-Bulman, “Lottery Winners and Accident Victims: Is Happiness Relative?” Journal of Personality and Social Psychology 36 (1978): 917–927; doi:10 .1037/00223514.36.8.917.

11. Robert Emmons, “How Gratitude Can Help You Through Hard Times,” Greater Good, May 13, 2013, http://greatergood.berkeley.edu/article/item/how_gratitude_can_help_you_through_hard_times.

12. Jeffrey J. Froh and Giacomo Bono, “Gratitude in Adolescence: An Understudied Virtue,” available at https://docs.google.com/viewer?url=http://people.hofstra.edu/jeffrey_j_froh/spring%202010%20web/Gratitude%20in%20Adolescence%20Encyclopedia%20Entry_sent%20to%20Roger_R1_12.29.09.pdf.

13. Po Bronson and Ashley Merryman, NurtureShock: New Thinking About Children (New York: Grand Central Publishing, 2009), also available at https://books.google.com/books?id=AlknZbhbUPAC&pg=PT93&lpg=PT93&dq=study+writing+letters+of+gratitude+froh&source=bl&ots=2m7RCNOeEy&sig=7DzO8i1dZvZkA0RnSqlav0fR4KA&hl=en&sa=X&ei=G-p8UteFKsfC4AOXzID4Cg#v=onepage&q=study%20writing%20letters%20of%20gratitude%20froh&f=false .

14. Norman Cousins, Anatomy of an Illness: As Perceived by the Patient (New York: W. W. Norton & Company, 1979).

15. Cousins, Anatomy of an Illness, 29.

16. “ AIG—Laughing Baby Ethan,” Tvspots.tv, posted March 3, 2011, http://www.tvspots.tv/video/52586/aig--laughing-baby-ethan.

17. Erik Weihenmayer, The Adversity Advantage: Turning Everyday Struggles into Everyday Greatness (New York: Touchstone, 2007).

Chapter 5

1. Daniel Kahneman, Thinking Fast and Slow (New York: Farrar, Straus and Giroux, 2011), 212.

2. Daniel Gilbert, Stumbling on Happiness (New York: Vintage, 2007).

3. Merck KGaA Darmstadt, “State of Curiosity: Executive Overview,” September 9, 2015, http://www.125yearssmartertogether.com/wp-content/uploads/2015/09/1509_Merck_Executive-Summary_R8a1.pdf.

4. Adobe, “State of Create: Global Benchmark Study on Attitudes and Beliefs About Creativity at Work, School and Home,” April 2012, http://www.adobe.com/aboutadobe/pressroom/pdfs/Adobe_State_of_Create_Global_Benchmark_Study.pdf.

5. Dale Carnegie Training, The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts (New York: Touchstone, 2009), 87– 88.

6. “Study Reveals That Many People Are Oblivious to How They Come Across to Counterparts, Colleagues,” June 30, 2014, Phys.org, http://phys.org/news/2014-06-reveals-people-oblivious-counterparts-colleagues.html.

7. “Bob Sutton: Power Poisoning,” YouTube video, 1:51, posted by “Stanford eCorner,” November 23, 2010, https://www.youtube.com/watch?v=TDBWg9e_cZk.

8. Robert C. Litchfield, Cameron M. Ford, and Richard J. Gentry, “Linking Individual Creativity to Organizational Innovation,” The Journal of Creative Behavior 49 (2015): 279– 294, doi:10.1002/ jocb.65.

9. Paul Piff, “Does Money Make You Mean?” TED Talk, October 2013, https://www.ted.com/talks/paul_piff_does_money_make_you_mean?language=en.

10. Phyllis Guest, “The Growing Problem of Workplace Bullying,” November 17, 2011, Workplace Bullying Institute, http://www.workplacebullying.org/guest.

Chapter 6

1. K. Anders Ericsson and Neil Charness, “Expert Performance: Its Structure and Acquisition,” American Psychologist, 49 (1994): 725– 747, http://dx.doi.org/10.1037/0003-066X.49.8.725.

2. Brooke N. Macnamara, David Z. Hambrick, Frederick L. Oswald, “Deliberate Practice and Performance in Music, Games, Sports, Education, and Professions: A Meta- Analysis,” Psychological Science, 25 (2014): 1608– 1618, doi:10.1177/0956797614535810.

3. At the Hyatt Hotel, New York City.

4. Michigan State University, “Abusive Leadership Infects Entire Team,” ScienceDaily, August 20, 2014, http://www.sciencedaily.com/releases/2014/08/140820091703.htm.

5. Robert Sutton, “Is Your Future Boss a Demeaning Creep?” Bloomberg Business, June 23, 2015, http://www.businessweek.com/business_at_work/bad_bosses/archives/2008/06/is_your_future.html.

6. Lynn Taylor, “Bad Boss Behaviors Rise Up to 50%; Says Five- Year Comparative Study,” PR Newswire, October 7, 2009, http://www.prnewswire.com/news-releases/bad-boss-behaviors-rise-up-to-50-says-five-year-comparative-study-63685702.html.

7. “50 Common Signs and Symptoms of Stress,” The American Institute of Stress, http://www.stress.org/stress-effects.

Chapter 7

1. Hakan Ozcelik and Sigal Barsade, “Work Loneliness and Employee Performance,” Academy of Management Proceedings, January 2011 (Meeting Abstract Supplement): 1–6, doi:10.5465/AMBPP.2011.65869714.

2. Kenji Yoshino and Christie Smith, “Uncovering Talent: A New Model for Inclusion,” Deloitte University Leadership Center for Inclusion, updated December 6, 2013, https://www2.deloitte.com/content/dam/Deloitte/us/Documents/about-deloitte/us-inclusion-uncovering-talent-paper.pdf.

3. Louise C. Hawkley et al., “Loneliness Predicts Increased Blood Pressure: Five-Year Cross-Lagged Analyses in Middle-Aged and Older Adults,” Psychology and Aging, 25 (2010): 132–141, doi:10.1037/a0017805.

4. Athletic shoes originally associated with the Chuck Taylor All-Stars sneaker, the most successful-selling basketball shoe in history, according to Wikipedia, accessed February 4, 2016, https://en.wikipedia.org/wiki/Chuck_Taylor_(salesman).

5. http://www2.deloitte.com/content/dam/Deloitte/us/Documents/about-deloitte/us-inclusion-uncovering-talent-paper.pdf.

6. Roy F. Baumeister et al., “Bad Is Stronger Than Good,” Review of General Psychology, 5 (2001): 323–370, doi:10.1037//1089-2680 .5.4.323.

7. Anna-Kaisa Newheisera and Manuela Barretoa, “Hidden Costs of Hiding Stigma: Ironic Interpersonal Consequences of Concealing a Stigmatized Identity in Social Interactions,” Journal of Experimental Social Psychology, 52 (2014): 58–70, doi:10.1016/j.jesp.2014 .01.002.

8. Matt Ridley, “When Ideas Have Sex,” TED Talk, July 2010, http://www.ted.com/talks/matt_ridley_when_ideas_have_sex.

9. Kendra Cherry, “The Asch Conformity Experiments,” About Health, updated May 17, 2015, http://psychology.about.com/od/classicpsychologystudies/p/conformity.htm.

10. Charles Efferson, Rafael Lalive, Peter J. Richerson, Richard McElreath, Mark Lubell, “Conformists and Mavericks: The Empirics of Frequency- Dependent Cultural Transmission,” Evolution and Human Behavior 29 (2008): 56–64, doi:http://dx.doi.org/10.1016/j.evolhumbehav.2007.08.003.

11. Bruce Keppel, “Pacific Bell Calls Halt to Disputed Training Plan,” October 30, 1987, Los Angeles Times, http://articles.latimes.com/1987-10-30/business/fi-11672_1_pacific-bell.

12. Patricia T. O’Conner and Stewart Kellerman, “Out of Pocket, Revisited,” Grammarphobia Blog, April 16, 2010, http://www.grammarphobia.com/blog/2010/04/out-of-pocket-revisited.html.

Chapter 8

1. Merriam-Webster, http://www.merriam-webster.com/dictionary/mindfulness.

2. Richard Chambers and Margie Ulbrick, Mindful Relationships: Creating Genuine Connection with Ourselves and Others (Wollombi, NSW, Australia: Exisle, forthcoming), also available at https://books.google.com/books?id=IqZdCwAAQBAJ&pg=PP1&dq=ulbrick+mindful+relationships&hl=en&sa=X&ved=0ahUKEwj65p-65dzKAhUB-WMKHWtzBAIQ6AEIHTAA#v=onepage&q=ulbrick%20mindful%20relationships&f=false.

3. “Take Notes by Hand for Better Long-Term Comprehension,” Association for Psychological Science, accessed February 4, 2016, http://www.psychologicalscience.org/index.php/news/releases/take-notes-by-hand-for-better-long-term-comprehension.html.

4. Scott Eblin, Overworked and Overwhelmed: The Mindfulness Alternative (Hoboken, NJ: Wiley, 2014).

5. “Mindfulness in the Age of Complexity,” Harvard Business Review, March 2014, https://hbr.org/2014/03/mindfulness-in-the-age-of-complexity.

6. Hap Klopp, Conquering the North Face: An Adventure in Leadership (Bloomington, IN: iUniverse, 2012), 93.

7. Michal Austin, “Texting While Driving: How Dangerous Is It?” Car and Driver, June 2009, http://www.caranddriver.com/features/texting-while-driving-how-dangerous-is-it.

8. Eyal Ophira, Clifford Nass, and Anthony D. Wagner, “Cognitive Control in Media Multitaskers,” Proceedings of the National Academy of Sciences 106 (2009): 15583–15587, doi:10.1073/pnas.0903620106.

9. Christopher Reeve, Nothing Is Impossible: Reflections on a New Life (New York: Ballantine Books, 2004), 15.

10. “The Heroics of Captain Sully and the ‘Miracle on the Hudson,’ ” Patrick Smith’s Ask the Pilot, accessed January 30, 2016, http://www.askthepilot.com/questionanswers/sully-and-heroics.

11. “Staff Ride to the South Canyon Fire,” Wildland Fire Leadership Development Program, accessed December 2, 2015, http://www.fireleadership.gov/toolbox/staffride/library_staff_ride9.html.

12. “Mann Gulch Fire, 1949,” The Forest History Society, accessed December 2, 2015, http://www.foresthistory.org/ASPNET/Policy/Fire/FamousFires/MannGulch.aspx.

13. “1910 Fires: Edward Pulaski,” U.S. Forest Service website, accessed December 2, 2015, http://www.fs.usda.gov/detail/r1/learning/history-culture/?cid=stelprdb5122876.

14. Jenny W. Rudolph and J. Bradley Morrison, “Confidence, Error, and Ingenuity in Diagnostic Problem Solving: Clarifying the Role of Exploration and Exploitation,” Draft Version 1, Winter 2007, http://people.brandeis.edu/~bmorriso/documents/ConfidenceErrorIngenuityinDx.pdf.

Chapter 9

1. Val Kinjerski and Berna J. Skrypnek, “Creating Organizational Conditions That Foster Employee Spirit at Work,” Leadership & Organization Development Journal 27 (2006): 280–295, doi:10.1108/01437730610666037.

2. “Meghan Vogel, Ohio Track Star, Carries Runner Across Finish Line at State Competition,” YouTube video, 0:45, posted by “New Everyday News!” August 24, 2012, https://www.youtube.com/watch?v=H1F9hRFUr6I.

3. Martin E. P. Seligman, Authentic Happiness: Using the New Positive Psychology to Realize Your Potential for Lasting Fulfillment (New York: Free Press, 2002), 167.

4. “The Three Dimensions of a Complete Life,” Martin Luther King Jr. and the Global Freedom Struggle, last accessed February 1, 2016, http://kingencyclopedia.stanford.edu/encyclopedia/documentsentry/doc_the_three_dimensions_of_a_complete_life.

5. Peter Ferdinand Drucker, The Effective Executive (New York: Harper & Row, 1967), 57.

6. J. Richard Hackman, “Leading Teams: Setting the Stage for Great Performances—The Five Keys to Successful Teams,” Harvard Business School Working Knowledge, July 15, 2002, http://hbswk.hbs.edu/archive/2996.html.

7. Nicole Frost et al., “From Our Readers: How Mentorship Affects Retention Rates of New Nurses,” American Nurse Today 8 (2013), http://www.americannursetoday.com/from-our-readers-how-mentorship-affects-retention-rates-of-new-nurses.

8. Jonah E. Rockoff, Does Mentoring Reduce Turnover and Improve Skills of New Employees? Evidence from Teachers in New York City, Working Paper 13868, NBER Working Paper Series, National Bureau of Economic Research, March 2008, 33, doi:10.3386/w13868.

9. James W. Pennebaker, Opening Up: The Healing Power of Expressing Emotions (New York: The Guilford Press, 1997), 3.

10. Rob Cross, Jane C. Linder, Andrew Parker, “Charged Up: Managing the Energy That Drives Innovation,” presented at the Network Roundtable at the University of Virginia, http://www.robcross.org/pdf/roundtable/energy_and_innovation.pdf.

11. Charles Derber, The Pursuit of Attention: Power and Ego in Everyday Life (Oxford: Oxford University Press, 2000).

12. Gretchen Spreitzer and Christine Porath, “Creating Sustainable Performance,” Harvard Business Review, January–February 2012, https://hbr.org/2012/01/creating-sustainable-performance.

Chapter 10

1. Luke Swartz, Overwhelmed by Technology: How Did User Interface Failures on Board the USS Vincennes Lead to 290 Dead?, 2001, http://xenon.stanford.edu/~lswartz/vincennes.pdf.

2. “How It Works,” Holacracy, accessed January 29, 2016, http://www.holacracy.org/how-it-works.

3. Fred R. H. Zijlstra, Mary J. Waller, and Sybil I. Phillips, “Setting the Tone: Early Interaction Patterns in Swift Starting Teams As a Predictor of Effectiveness,” European Journal of Work and Organizational Psychology 21 (2012), doi:10.1080/1359432X.2012.690399.

4. Bruce S. Feiler, The Secrets of Happy Families: Improve Your Mornings, Rethink Family Dinner, Fight Smarter, Go Out and Play, and Much More, Kindle edition (New York, NY: William Morrow, 2013).

5. Paolo Guenzi and Dino Ruta, Leading Teams: Tools and Techniques for Successful Team Leadership from the Sports World (Hoboken, NJ: Jossey-Bass, 2013).

6. Rona Cant, Snow, Sleds and Silence: The Story of the Nordkapp Expedition (Faringdon, Oxfordshire: Libri Publishing, 2012).

7. Rebecca Shannonhouse, “Is Your Boss Making You Sick?,” Washington Post, October 20, 2014, available at https://www.washingtonpost.com/national/health-science/is-your-boss-making-you-sick/2014/10/20/60cd5d44-2953-11e4-8593-da634b334390_story.html.

Chapter 11

1. “Understanding the Impact of Positive Deviance in Work Organizations,” University of Michigan’s Ross School of Business, July 4, 2004, https://michiganross.umich.edu/rtia-articles/understanding-impact-positive-deviance-work-organizations.

2. Steve Gruenert and Todd Whitaker, School Culture Rewired: How to Define, Assess, and Transform It (Alexandria, VA: ASCD, 2015).

3. Russell Hotten, “Volkswagen: The Scandal Explained,” BBC News, December 11, 2015, http://www.bbc.com/news/business-34324772.

4. Diane Vaughan, The Challenger Launch Decision: Risky Technology, Culture, and Deviance at NASA (Chicago: University of Chicago Press, 1997).

5. Vaughan, The Challenger Launch Decision, 156, also available at https://books.google.com/books?id=erYjCwAAQBAJ&q=o-rings#v=onepage&q=Orings&f=false.

6. Howard Berkes, “30 Years After Explosion, Challenger Engineer Still Blames Himself,” NPR, updated January 29, 2016, http://www.npr.org/sections/thetwo-way/2016/01/28/464744781/30-years-after-disaster-challenger-engineer-still-blames-himself.

7. Howard Berkes, “Remembering Roger Boisjoly: He Tried to Stop Shuttle Challenger Launch,” updated February 7, 2012, http://www.npr.org/sections/thetwo-way/2012/02/06/146490064/remembering-roger-boisjoly-he-tried-to-stop-shuttle-challenger-launch.

8. Dario Maestripieri, “What Monkeys Can Teach Us About Human Behavior: From Facts to Fiction,” Psychology Today, posted March 20, 2012, https://www.psychologytoday.com/blog/games-primates-play/201203/what-monkeys-can-teach-us-about-human-behavior-facts-fiction.

9. Richard Pascale, Jerry Sternin, and Monique Sternin, The Power of Positive Deviance: How Unlikely Innovators Solve the World’s Toughest Problems (Cambridge, MA: Harvard Business Review Press, 2010).

10. “Elm,” Arbor Day Foundation, accessed January 29, 2016, https://www.arborday.org/programs/nationaltree/elm.cfm.

11. “Dutch Elm Disease,” Wikipedia, accessed January 15, 2016, https://en.wikipedia.org/wiki/Dutch_elm_disease.

12. Cahal Milmo, “Has a Cure Been Found for Dutch Elm Disease?,” The Independent, June 7, 2010, http://www.independent.co.uk/environment/nature/has-a-cure-been-found-for-dutch-elm-disease-1994102.html.

13. “ Healthcare- associated Infections (HAI) Progress Report,” Centers for Disease Control and Prevention, last updated March 3, 2015, http://www.cdc.gov/hai/progress-report.

14. Arvind Singhal and Karen Greiner (abridged version prepared by Prucia Buscell), “Do What You Can, with What You Have, Where You Are: A Quest to Eliminate MRSA at the VA Pittsburgh Healthcare System,” Plexus Institute, Deeper Learning 1 (2007), 5, http://c.ymcdn.com/sites/www.plexusinstitute.org/resource/collection/6528ed29-9907-4bc7-8d00-8dc907679fed/VAPHS_PD_MRSA_Story_Condensed_-_Final.pdf.

15. “Healthcare-associated Infections (HAI) Progress Report,” Centers for Disease Control and Prevention, last updated March 3, 2015, http://www.cdc.gov/hai/progress-report.

16. James Pat Smith, “Leadership and Mission in Resilient Organizations: Hancock Bank As a Case Study,” Community and Regional Resilience Institute, last viewed January 12, 2016, http://www.resilientus.org/wp-content/uploads/2013/03/GP_Resilience_Essay_Hancock_Bank_Final_8409_1249429792.pdf.

17. Fred Hassan, Reinvent: A Leader’s Playbook for Serial Success (New York: Jossey-Bass, 2013), also available at https://books.google.com/books?id=6ywwofiaw18C&pg=PT130&lpg=PT130&dq=fred+hassan+If+you+are+in+a+position+of+making+a+sale+and+doing+something+you+are+not+comfortable+with%E2%80%94something+you+wo n%27t+feel+proud+of+later&source=bl&ots=U_nNCx0Hp2&sig =OnVFceU8E3Gm4sHSd-F37zg4mcE&hl=en&sa=X&ved=0ahUK Ewi39v7t0JDKAhVH8j4KHSO0C5YQ6AEIHTAA#v=onepage&q =if%20you%20are%20in%20a%20position&f=false.

Chapter 12

1. Joan C. Williams and Heather Boushey, “The Three Faces of Work-Family Conflict: The Poor, the Professionals, and the Missing Middle,” Center for American Progress, January 25, 2010, https://www.americanprogress.org/issues/labor/report/2010/01/25/7194/the-three-faces-of-work-family-conflict.

2. Rebecca Ray, Milla Sanes, and John Schmitt, “No-Vacation Nation Revisited,” Center for Economic Policy Research, May 2013, http://cepr.net/publications/reports/no-vacation-nation-2013.

3. Alaska Oil Spill Commission, “Details About the Accident,” SPILL: The Wreck of the Exxon Valdez, Final Report (reprint), State of Alaska, February 1990, accessed November 24, 2015, http://www.evostc.state.ak.us/index.cfm?FA=facts.details.

4. Marc Lallanilla, “Chernobyl: Facts About the Nuclear Disaster,” LiveScience, September 25, 2013, http://www.livescience.com/39961-chernobyl.html.

5. Jennifer J. Deal, Always On, Never Done? Don’t Blame the Smartphone, White Paper, Center for Creative Leadership, 2015, http://insights.ccl.org/wp-content/uploads/2015/04/AlwaysOn.pdf.

6. Jennifer Alsever, “Why This Startup Has a No-Workaholics Policy: Why One Company Punishes (Yes, Punishes) Staff Members for Not Taking Breaks,” Inc., February 2014, http://www.inc.com/magazine/201402/jennifer-alsever/no-workaholics-40-hour-week.html.

7. Duke Medicine News and Communications, “Sleep-Deprived People Make Risky Decisions Based on Too Much Optimism,” DukeMedicine, accessed November 24, 2015, http://corporate.dukemedicine.org/news_and_publications/news_office/news/sleep-deprived-people-make-risky-decisions-based-on-too-much-optimism.

8. Claire Swedberg, “PantryLabs’ Vending Machine Dispenses Fresh Foods via RFID,” July 29, 2014, RFID Journal, http://www.rfidjournal.com/articles/view?12028.

9. “Nomophobia,” Wikipedia, accessed February 4, 2016, https://en.wikipedia.org/wiki/Nomophobia.

10. Kostadin Kushlev and Elizabeth Dunn, “Checking Email Less Frequently Reduces Stress,” Computers in Human Behavior 43 (2015): 220– 228, https://www.academia.edu/9182785/Checking_Email_Less_Frequently_Reduces_Stress.

11. Molly Brown, “Nielsen Reports That the Average American Adult Spends 11 Hours Per Day on Gadgets,” GeekWire, March 13, 2015, http://www.geekwire.com/2015/nielsen-reports-that-the-average-american-adult-spends-11-hours-per-day-on-gadgets.

12. American Academy of Pediatrics, “Media and Children,” accessed December 4, 2015, https://www.aap.org/en-us/advocacy-and-policy/aap-health-initiatives/pages/media-and-children.aspx.

13. Shalini Misra et al., “The iPhone Effect: The Quality of In-Person Social Interactions in the Presence of Mobile Devices,” Environment and Behavior (Impact Factor: 1.27), July 2014, doi:10.1177/0013916514539755.

14. William Powers, Hamlet’s BlackBerry: Building a Good Life in the Digital Age (New York: Harper Perennial, 2011), 15.