Index

Numbers

3-H principle, 82

3M, 107

4G LTE (4th Generation, Long Term Evolution) devices

in education, 167

in high performance cultures, 141

in small businesses, 155

“20 Under 20” Fellowship Program, 62

24/7 connectivity, 14–15

401(k)s, 87

2012 Accenture Consumer Electronics Products and Services Usage Report, 179

A

Abilene Christian University, 63–64

accountability, 71–72

addiction to mobile devices, 14–15

Advanced Virtual Private Network (VPN), 5

advertising

brand management in, 97–98

clarity in, 101

Clio Awards for, 91–92

clutter of, 92

CMOs in, 103

comparison shopping and, 98–99

control issues in, 101–102

data mining in, 99–100

failing fast in, 102–103

history of, 92–93

multitasking and, 95–96

principles of, 100

purpose of, 102

recruiting reinforcements in, 103

sex in, 104

social media trends in, 96

targeting in, 104

technology trends and, 92

television and, 93–94

trust in, 100–101

AdvertisingAge, 103

Alcatel-Lucent studies

on American technology adoption, 186

on big data, 33

on brand management, 100–101

on BYOD, 166–167

on Chinese technology adoption, 178–181, 182–185

on Chinese workplace culture, 187

on cloud computing, 24, 26–29, 154–155

on cultures of data-driven actions, 38

on cultures of high performance, 139–144

on Human Resources, 79, 82–83, 172

on IT departments, 119–120, 123–129

on IT for small businesses, 152

on IT in China, 182–183

on management-employee relations, 71–72

on Millenial generation, 66–68

on mobile devices for small businesses, 155

on mobile technologies, generally, 7–8

on mobile workforce, 81, 122

on monitoring mobile devices, 13

on network performance, 125–126

on outsourcing IT, 128–129

on personal technologies, 167

on privacy, 42–43

on skills of college students, 39

on Skype use, 168

on social media in workplace, 122

on targeted advertising, 100

on tech training for educators, 171

on telework, 9–10, 69

on videoconferencing, 50, 169

on virtual team productivity, 13

Alinean, 117

Amabile, Teresa, 82

Amazon.com

in China, 184

cloud outage of, 19–21, 29

as cloud provider, 17–18

cloud usage by, 24

culture of high performance at, 142

on Google searches, 22

recommendation engine of, 35

relocation of shopping cart by, 102

service level agreements of, 20–21

America. See U.S. (United States)

American Apparel, 104

American dream, 148, 158–159

American Express surveys, 156

America's Top Ten Admired Companies, 79

AOL, 95, 175

apartments for rent, 38

Apple

collaboration at, 53

innovation by, 113

iPads by, 17

iPhones by, 6–7

in Silicon Valley, 189

architects of new workforce. See workforce transformation

arms race, 174

artificial intelligence systems

in healthcare services, 164

introduction of, 34

research on, 44

AT&T, 63, 155

Atkinson, Robert, 189

audio fingerprints, 96

augmented realities, 96

Aurasma, 96

Avanade, 22–23

Aviva Investors, 76

B

bad hires, 78–79

Bain & Company, 135, 138

Ballmer, Steve, 62, 128

baseball teams, 43–44

BBDO, 47

BCG (Boston Consulting Group), 15, 105

bean counters, 107

Beane, Billy, 43–44

Becton, Dickinson and Company, 85

bees, 57

Berle, Milton, 93–94

Bersin, Josh, 80

Bersin & Associates, 80

Best Buy, 153

Best Doctors, 116

Bezos, Jeff, 29

big data. See also data

in education, 165–166

in healthcare services, 164–165

in small businesses, 156–158

studies on, 33–34, 40–41

Bill and Melinda Gates Foundation, 165

Birch, Leann Lipps, 145

Bird, Brad, 56

Blackberry, 7

bliss points, 46, 55

blogs, 89–90

Bloomberg, Michael, 129

Boston Consulting Group (BCG), 15, 105

brains of Millenials, 65

brainstorming, 47–48

brand management, 97–98

breaks for employees, 144

Bregman, Peter, 145

Brewster, Chris, 84

Bring Your Own Device (BYOD). See BYOD (Bring Your Own Device)

British government, 110

Broadway musicals, 45–46

BT, 11–12

Bureau of Economic Analysis, 118

Bureau of Labor Statistics, 62, 150

Business Environments, 85

business leadership. See also C-Suite, 36–37

business models, 26–27

business-connected mobile devices, 3–4

Businessweek, 103

BuyWithMe, 75–76

BYOD (Bring Your Own Device)

in China, 179–183

cloud computing and, 27–28

in education, 167–168

in healthcare services, 166–167

Human Resources and, 80, 86

introduction to, 7

Millenial generation and, 70

in workplace, generally, 11–14

C

C-Suite

CEOs in, 78

CFOs in. See CFOs (Chief Financial Officers)

CIOs in. See CIOs (Chief Information Officers)

CLOs in, 127

CMOs in, 91, 103

IT and, 118–119

IT departments and, 130

C&C Landscaping, 156

Cain, Susan, 53–54

cancer cures, 174

Capgemini studies

on big data, 33–34, 40

on cultures of data-driven actions, 38

cardiac monitoring companies, 19

CareerBuilder, 78

Carnegie Mellon, 62

Carr, Nicholas, 117–119, 123–124, 153

Case Western Reserve University, 150

cavities, 37

CDC (Centers for Disease Control and Prevention), 31–32

Census Bureau, 149

Center for Safe and Responsible Internet Use, 168

Center for Venture Research, 148

Centers for Disease Control and Prevention (CDC), 31–32

CEOs (Chief Executive Officers), 78

Ceridian, 86

Cerra, Allison, 6

CFOs (Chief Financial Officers)

as compliance officers, 111, 114–115

history of, 105–106, 115

innovation and, 110–114, 116

internal prediction markets and, 109–110

intrapreneurship and, 106–107

on IT departments, 120

principles of, 111

rewards by/for, 111

as venture capitalists, 108–110

Chally Group, 118–119

Chartered Institute of Personnel and Development, 84

Chartered Society of Physiotherapy, 14

Chief Executive Officers (CEOs), 78

Chief Financial Officers (CFOs). See CFOs (Chief Financial Officers)

Chief Legal Officers (CLOs), 127

Chief Marketing Officers (CMOs), 91, 103

children, 145

China

cultural gurus/laggards in, 187

decentralized leadership in, 187

in global market, 188

high performance culture in, 186–188

innovation in, 174, 189

IT in, 182–183

mobile devices in, 178–182

size of workforce in, 175, 177

social networking in, 176–178

technology adoption in, 183–186

traditionalists in, 187

China Internet Network Information Center, 177

Chisholm, Paul, 153

Chrysler, 97

CIO Magazine, 129

CIOs (Chief Information Officers). See also IT (information technology)

challenges facing, 119–120

differentiation and, 125–126

diminished funding for, 119

employee relations of, 124–125

history of, 118–120

political relations of, 126–127

security breaches and, 131

Cisco studies, 27

Citibank, 40–41, 147

Citigroup, 34, 164

civil war. See education

clarity in advertising, 101

Clausen, Nathan, 150

Clinton, Hilary, 112

Clio Awards, 91–92

CLOs (Chief Legal Officers), 127

cloud computing

at Amazon, 17–21

business assessment of, 25–30

in China, 184

in education, 166–168, 171–172

fragmentation in, 23–24

games in, 30

for healthcare services, 166–168

in high performance cultures, 142

IaaS in, 21

latency in, 21–22, 25

performance issues in, 21–25

private vs. public, 23–24

security in, 22, 25, 28–29

service level agreements in, 20–22, 26

for small businesses, 153–155

sprawl of, 23

clutter, 92

CMOs (Chief Marketing Officers), 91, 103

CNBC, 54

collaboration

brainstorming in, 47–48

debate in, 48–49

in education, 168

hive mind and, 57

horizontal hierarchies in, 54–55

individual vs. team creativity in, 46–49, 53–54

preexisting relationships in, 45–46

principles of, 51–56

security of, 55–56

socialization tools for, 46

technology trends and, 49

trust in, 52–53

videoconferencing for, 50–51

in workforce transformation, 67, 70

college education

in China, 178, 183

statistics classes in, 39–40

workforce transformation and, 61

Columbia University, 139

“The Coming Entrepreneurial Revolution,” 105

Commonwealth Fund studies, 162–163

comparison shopping, 98–99

compliance

CFOs and, 111, 114–115

in healthcare regimes, 170

innovation vs., 114–115

comprehension technologies, 66

CompTIA, 166, 169

Compuserve, 175

Computer Economics IT Spending and Staffing Benchmarks, 120

concept searching, 115

confidentiality, 76

Confucianism, 176

Congress, 148

consumer data. See also data, 96–100

consumerism in healthcare, 170

context of data, 42

contractual agreements, 5

contrived collaboration, 52

control issues, 101–102

Cook, Tim, 7

Cooper, Eric, 154

corporate culture. See cultures of high performance

correlation of data, 37

Council on Foreign Relations, 161

The Creative Group, 96

creep factor, 99

Crews & Associates, 114

Culotta, Aron, 31–32

cultural stewardship, 77, 79–82, 88–89

cultures of data-driven actions, 38–39

cultures of high performance

breaks for employees in, 144

in China, 186–188

definitions of, 138

dinosaur organizations vs., 140

financial results and, 140–141

forward-leaning qualities in, 144

gurus of, 140

HR departments in, 143–144

IT departments in, 142–143

loss of, 135–137

mobile devices in, 141

peer pressures in, 145

personal technologies in, 142

in retail businesses, 146

social media in, 144

stodgy/strict organizations vs., 140

technology in, 139–143

top-heavy bureaucracies vs., 140

trust in, 137–139, 144

in unrestricted companies, 140

Curriculum Pathways, 39

customer service, 146

D

Dartmouth College, 151

data. See also big data

business leadership and, 36–37

context of, 42

cultures driven by, 38–39

enterprises using, generally, 33–35

governance of, 42

growth of available, 33

in health care industry, 31–32

historical uses of, 35–36

interpretation of, 37–38, 43–44

IT personnel and, 36–37

machines and, 44

mining, 99–100

in networks, 41–42

privacy and, 42–43

recruitment of personnel trained in, 39–40

risk quotients and, 40–41

in social media and economic epidemics, 32

storage for, 41–42

structures for, 41

data philanthropy, 43

debate, 48–49

decentralized leadership, 187

Deloitte studies

on CFOs, 108

on high performance cultures, 138–139

on IT departments, 129

on videoconferencing, 171

Democrats, 147, 174

Department of Commerce, 118

Diaz, Sebastian, 166

Digital Age, 5

Digital Natives, 61, 65–73

Dimon, Jamie, 128

dinosaur organizations, 140

Draw Something, 30

Dropbox

in high performance cultures, 142

Millenial generation and, 67, 70

due diligence, 176

Duke Energy, 87–88

E

eating one's young, 128

economic environment, 76–77

economic epidemics, 32

economies of scale, 149

The Economist, 105

Economist Intelligence Unit, 33

Edmiston, Kelly, 149, 159

education

big data in, 165–166

BYOD in, 167–168

cloud-based services for, 166–168

collaboration in, 51–52

healthcare services and, 162–163

HR in, 171–173

IT in, 171–173

mobile devices in, 166–170

poor quality of, 161–162

social media in, 168–169

spending vs. results in, 162

technology in, 163

videoconferencing in, 168–169

Education Reform and National Security report, 161–162

EHRs (electronic health records), 163–164

electronic bulletin boards, 175

electronic health records (EHRs), 163–164

electronic protected health information (EPHI), 167

Elon University, 66

e-mails, 45–46, 115

Emerson Network Power, 19

employer/employee relations, 77

endangered species. See CIOs (Chief Information Officers)

EPHI (electronic protected health information), 167

epidemics, 31–32

Espinoza, Ralph, 89–90

Espinoza v. County of Orange, 89–90

Essentials of Business Ethics, 28

Evault, 121

Exxon, 17

F

Facebook

in China, 177

as diversion, 68

in education, 168

founding of, 62

online community on, 175–176

small businesses and, 148

in technology trends, 49

failing fast, 102–103

Fairchild, 55

Fast Company magazine, 13

Federal Reserve Bank, 149

feedback on work, 71

Financial Industry Regulatory Authority (FINRA), 111, 115

financial results, 140–141

FINRA (Financial Industry Regulatory Authority), 111, 115

Fire, 17, 20

First International Math Study, 161

Fisher College of Business, 160

flexibility, 69–70

Flu Trends, 31, 42

Forbes magazine, 71, 113

Ford, Henry, 105

Forrester

on IT departments, 128

on smartphones in small businesses, 155

on social media trends, 96

Fortinet, 70, 179

Fortune magazine, 79

forward-leaning qualities, 144

fragmentation, 23–24

Franklin, Benjamin, 147, 159

The Fred Allen Show, 93

frequent direction, 72

Friedman, Stephen, 73

Friendster, 175

Fry, Arnold, 87–88

Fulkerson, Aaron, 49

functional silos, 37

G

Gaggle, 168

Gallup Employee Engagement Index, 81

Gallup polls, 147

games, 30

Garrett and Danziger, 4–5

Gartner

on advertising, 91

on CFOs, 108–109

on IT, 130, 152

on legal oversight, 127

on mobile best practices, 12

on telework, 6

Gates, Bill, 62

Gates Foundation, 165

GECapital, 160

Geek Squad, 153

General Social Survey, 136

Generation X, 73

GetControl.net studies, 46

GigaOM reports, 68

Glaser, John, 35

GlaxoSmithKline, 7–8

Global Pulse, 32, 43

global race. See China

global ranking of U.S., 174

Goldman Sachs, 135–137

Google

on clickthrough rates and results, 102

Correlate by, 37–38

Docs by, 67

Earth by, 157

Flu Trends by, 31, 42

innovation by, 113

Prediction Markets by, 109–110, 112

in Silicon Valley, 189

Google searches

on cloud computing, 21

timing of completion of, 22

troubleshooting tech issues with, 68

governance of data, 42

government and small businesses, 147–148, 158–159

GPM (Google Prediction Markets), 109–110

GPS technology, 81

Greaner, Jackie, 87

Great Place to Work Institute, 137–138, 141

group identity, 176

Groupon, 75

groupthink, 55

guanxi, 176–177, 184

guarantees, 114

gurus, 140, 187

H

harassment, 89–90

Harvard Business Review, 106

Harvard Business School

on expertise and innovation, 110

on mobile devices, 14

on mobile workforce, 82

Harvard University

Gates at, 62

on small businesses, 151

Zuckerberg at, 62

Harvey Nash, 119

Hay Group, 75, 78

healthcare services

big data in, 164–165

BYOD in, 166–167

cloud computing for, 29

cloud-based services for, 166–168

data in, 31–32

Human Resources and, 85

innovation of Best Doctors in, 116

mobile devices in, 166–170

personal technologies in, 167

poor quality of, 162–163

small businesses in, 151

social media in, 169–170

technology in, 163–164, 170–171

helicopter parents, 72

Henke, David, 131

Henley Management School, 84

Hewlett, Sylvia Ann, 139, 144

Hewlett-Packard, 91, 189

high school students, 162

high-performance cultures. See cultures of high performance

hiring, 77–79

history

of advertising, 92–93

of CFO position, 105–106, 115

of data usage, 35–36

hive mind, 57

Hofstede, Geert, 180

Honey Stick Project, 4, 11

horizontal hierarchies, 54–55

HR (Human Resources). See Human Resources (HR)

HR Cases, 4

Hsieh, Tony, 146

Hulu, 95

Human Resources (HR)

on corporate reputation, 136

cultural stewardship of, 77, 79–82, 88–89

employer/employee relations and, 77

engaging employees and, 81–83

in high performance cultures, 143–144

hiring by, 77–79

layoffs and, 75–77

legal action and, 77

monitoring employees by, 81

partnership-building by, 84–85

policies and procedures by, 80, 85–86

principles of, 84

skills gaps and, 87–88

technology decisions and, 79–80, 83, 86

textual harassment and, 89–90

Human Resources Professionals Association, 78

Hupert, Andrew, 176–177

Hurst, Erik, 149–150

I

IaaS (infrastructure as a service), 21

Ibielski, Dieter, 159

IBM, 34, 164

ice cream, 37

IDC studies

on big data market, 164

on cloud computing, 22, 25

on IT, 127, 152

on security for small businesses, 154

on volume of data, 31, 36

Identity Shift: Where Identity Meets Technology in the Networked-Community Age, 6

image recognition software, 96

The Incredibles, 56

indirect effects, 159

individual vs. team creativity, 46–49, 53–54

Information Age, 6

information technology. See IT (information technology)

Information Technology and Innovation Foundation, 174, 189

infrastructure as a service (IaaS), 21

InnoCentive, 110

innovation

CFOs and, 106–107, 110–114, 116

in China, 189

global ranking of U.S. in, 174

in Silicon Valley, 189

Instant Messaging, 65

Interaction Associates, 77

internal prediction markets, 109–110

Internet adoption, 95, 177

Internet Security Threat Report, 121

interpretation of data, 37–38, 43–44

intrapreneurship, 106–107

iPads

at Abilene Christian University, 63

by Apple, 17

Kindle Fire vs., 17

iPass, 10

iPhones, 6–7, 63

Ipsos, 149

Ireland, 32

IT (information technology). See also CIOs (Chief Information Officers)

adoption of, 35–36

challenges facing, 123

in China, 182–183

disconnection of, 120–121

in education, 171–173

funding for, 117–119

future of, 123–124, 129–130

in high performance cultures, 142–143

history of, 118–120

Human Resources and, 82, 171–173

mobile devices and, 10–11, 121–122

network management by, 125–126

personnel in, 36–37

principles for, 124–129

security breaches and, 121–122, 131

in small businesses, 151

third-party providers of, 118, 120

training professionals in, 36–37

upgrading talent in, 128–129

“IT Doesn't Matter,” 117–118

IT Governance Institute, 25

J

James, Christina, 6

Jennings, Ken, 34

Jeopardy! 34, 164

Jetta, Kurt, 157–158

jobs. See also workforce transformation

Human Resources and, 77–79

in mid-sized businesses, 160

in small businesses, 149–151

training for, 39–40

unemployment vs., 32

Jobs, Steve, 53, 56

Johns Hopkins, 163

Johnson, Dr. Helena, 14

Jones, Ben, 49

Journal of Educational Administration, 51

JP Morgan, 128

K

Kaiser Family Foundation, 95

Kakaes, Konstantin, 174

Kay, Kevin, 151

Kelleher, Herb, 138

keywords, 114–115

Kickstarter, 70

Kindle Fire, 17–18, 20

Klein, Amit, 122

Knightsbridge Human Capital Solutions, 78

Knorr, Michael, 40–41

Koller, Daphne, 165

Korn-Ferry, 117

KPMG studies

on IT departments, 120

on mobile shopping in China, 179

on Silicon Valley vs. China, 189

KRC Research, 97

Krugman, Paul, 112

L

La Porta, Rafael, 151–152

Ladies' Home Journal, 104

laggards, 187

Lang, Andrew, 164

latency

big data and, 41

in cloud computing, 21–22, 25

layoffs, 75–77

legal issues

Human Resources and, 77, 85

in IT departments, 127

PHI violations and, 166

privacy policies and, 101

in workplace harassment, 89–90

Leong, Kon, 114

Library of Congress, 34

LinkedIn, 131, 175–176

LivingSocial, 75

lone geniuses, 53

lost mobile devices, 3–4

Luntz, Frank, 148

M

Maccabiah Games, 135

machines, 44

Mackay, Dave, 86

Macrae, Norman, 105–106, 115

mainframe era, 35

Malone, Carter, 114–115

malware, 122–123

man vs. machine, 44

marketing. See advertising

Massachusetts Institute of Technology (MIT), 33, 44

McAfee, Arthur, 44

McCarthy, John, 21

McKinsey studies

on big data, 34

on IT adoption, 35–36

on IT labor shortage, 37

on rewards for innovation, 110

MediaPost, 95

meetings as distraction, 46

Mercer, 84

Merriam-Webster, 3

Mesa County, Colorado, 121

MessageLabs Report, 28

Microsoft

Ballmer at, 128

in collaboration market, 49–50

founding of, 62

Middle America, 160

mid-sized firms, 160

Millenial generation, 61, 65–73

Mindshift Technologies Inc., 153–154

MindTouch, 49

minicomputer and PC era, 35

mission-critical applications, 25

MIT (Massachusetts Institute of Technology), 33, 44

mobile devices

addiction to, 14–15

advertising on, 94

in China, 178–182

at colleges, 63–64

in education, 166–170

in healthcare services, 166–170

in high performance cultures, 141

introduction to, 1–4

office space and, 7–8

productivity issues with, 9–11, 13–14

security of, 11–13

in small businesses, 155–156

telework on, 4–9

in Web 2.0 era, 35

in workforce transformation, 63–64, 68

Mobile Summit, 95

Moneyball, 43–44

monitoring employees

Human Resources and, 81

by IT departments, 121, 124–125, 127

trust vs., 12–13

Moorman, Lew, 29

MTV, 61, 73

multitasking

advertising and, 95–96

by Millenial generation, 66

in workforce transformation, 69

MySpace, 175

N

Napster, 175

national security, 161–162

Nemeth, Charlan, 48

Net Generation, 61, 65–73

Netflix, 20

Networked-Community Age, 6, 67

networks, 41–42

New York City, 128

New York Philharmonic, 168

New York Times

on collaboration, 53

on Goldman Sachs, 135

on intrapreneurship, 106

on prediction markets, 112

NewFront, 95–96

Newton, Isaac, 110

Nilles, Jack, 4

Ning, 54

“No One Can Win the Future,” 174

“Nobody Knows Anything,” 112

Nokia Windows smartphones, 63

nomophobes, 3

Northwestern University, 45, 49

“Now ‘Intrapreneurship’ is Hot,” 106

O

Oakland A's, 43–44

Obama, President Barak

prediction markets on, 112

on small businesses, 147, 149

State of Union address by, 174

OECD (Organization for Economic Cooperation and Development), 162, 173

Ohio State University, 160

One-to-One Institute, 167

Op-Ed articles, 135–136

Organization for Economic Cooperation and Development (OECD), 162, 173

Osborn, Alex, 46–48

outsourcing IT

innovation and, 117–118

by small businesses, 152–153

studies on, 128–129

Ovum, 50

P

PA Consulting Group, 119

PaaS (platform-as-a-service), 25

Partners HealthCare, 35

partnership building, 84–85

PC and minicomputer era, 35

peer pressures, 145

Penguin Young Readers Group, 168

Perche, Patrice, 179

performance issues, 21–25

Perlow, Leslie, 14–15

personal health information (PHI), 166

personal technologies. See also BYOD (Bring Your Own Device), 3–8, 142

Pew Research Center, 62, 66

Pfizer, 121

PHI (personal health information), 166

phobias, 3

Piper Jaffray, 111

Pixar, 56

platform-as-a-service (PaaS), 25

Playstation, 107

policies and procedures, 27, 80, 85–86

Post-It notes, 107

Prediction Markets, 109–112

preexisting relationships, 45–46

prescriptions, 11–12

print media, 92–93

privacy, 42–43, 101

private vs. public cloud computing, 23–24

prize money, 111

Prodigy, 175

productivity. See also cultures of high performance, 9–11

profitability, 100

progress, 82

Project RED, 167

Project Tomorrow studies, 172

public education. See education

public vs. private cloud computing, 23–24

Pugsley, Ben, 149–150

PwC, 125

Q

Q factor, 45–46

QR Codes, 96

quantity vs. quality, 47

quarantining disease vs. patient, 11–12

Quinn, Patrick, 95

quitting jobs, 135–136

R

Race Against the Machine, 44

Rackspace, 29

radio, 93

radioactivity, 103

Ratatouille, 56

Reagan, President Ronald, 161

recommendation engines, 35

recruiting reinforcements, 103

recruiting trained personnel, 39–40

redundancy, 19–20

Reevoo.com, 102

re-mirroring storms, 19

remote workers. See also telework, 9

Republicans, 147–148, 174

reputation of enterprises, 136

retail businesses, 146

reverse mentoring, 73

rewards, 111

RFID technology, 81

risks, 40–41, 148–149

robots, 44

Rodgers, Rich, 153–154

Romney, Mitt, 147–148

Rutter, Brad, 34

S

SaaS (software-as-a-service), 25

salaries, 61

San Antonio Food Bank, 154

Sandberg, Sheryl, 148

SAS, 39

Sawyer, Keith, 47

SBA (Small Business Administration), 148

Schleifer, Andreas, 151–152, 173

Science, Technology, Engineering and Math (STEM), 39, 129

screen slaves, 14–15

Securelist, 11

security

in cloud computing, 22, 25, 28–29

of collaboration, 55–56

of healthcare information, 167

IT departments and, 124–125

at LinkedIn, 131

of mobile devices, 11–13

semiconductor memory devices, 55

service level agreements (SLAs), 20–22, 26

Seton Hall University, 62–64

sex, 104

Shane, Scott, 150, 158–159

shark attacks, 37

shazaming commercials, 96

Sheriff's Department, 121

Shields, Brooke, 104

shopping online, 179

Shore, Nick, 73

shortage of trained professionals, 61

showrooming, 97–98

Silicon Valley, 189

“silicon-gate” technique, 55

siloing the cloud, 25–26

skills gaps, 87–88

skirt lengths, 37

Skype

classroom services by, 168

collaboration on, 49

Millenial generation and, 67, 70

SLAs (service level agreements), 20–22, 26

Sleeping with Your Smartphone: How to Break the 24/7 Habit and Change the Way You Work, 13–14

Sloan Management Review, 106, 109

Small Business Administration (SBA), 148

Small Business and Entrepreneur Council, 155

small businesses

as America dream, 148, 158–159

big data and, 156–158

cloud services for, 153–155

economies of scale in, 149

government and, 147–148, 158–159

IT in, 151

jobs in, 149–151

mid-sized firms vs., 160

mobile devices in, 155–156

risks facing, 148–149

Smartphone Honey Stick Project, 4, 11

smartphones

in China, 179

comparison shopping on, 97

security of, 11–13

at Seton Hall University, 63

in small businesses, 155

telework on, 3–9

Smith, Greg, 135–137

smoothification, 73

SMS messages, 11

social buying, 75

social capital, 52

social media

in advertising, 94, 96, 102

in education, 168–169

epidemics and, 31–32

in healthcare services, 169–170

in high performance cultures, 144

social networking

in China. See China

emergence of, 175–176

guanxi in, 176–177

in workforce transformation, 64–65, 67

socialization tools, 46

softness in employee relations, 83

software-as-a-service (SaaS), 25

Sony Playstation, 107

Sorrell, Martin, 108

South Korea, 163

Southeastern Louisiana University, 31

Southwest Airlines, 79, 138

Spencer Stuart, 103

Squires, David, 162

Stanford Artificial Intelligence Laboratory, 165

Stanford University, 135, 181

statistics classes, 39–40

Stehlik, Mark, 62

STEM (Science, Technology, Engineering and Math), 39, 129

stock market, 37, 138

stodgy/strict organizations, 140

storage, 41–42

storytellers. See also advertising, 92

Sullivan, Ed, 93

support agreements, 12

Sykes, Hollister B., 106

Symantec

Internet Security Threat Report by, 121

MessageLabs Report by, 28

Smartphone Honey Stick Project by, 4

T

tablets, 17

TABS Group, 157

Target, 99, 157

targeting, 104

Taylor, Michael, 63

team work

in high performance cultures, 136

in IT departments, 124

on mobile devices, 10, 13–14

technology trends

advertising and, 92

in China, 183–186

collaboration and, 49

communication technologies in, 5

in education, 163

in healthcare services, 163–164, 170–171

in high performance cultures, 139–143

Human Resources and, 79–80, 83, 86

Millenial generation and, 66–68

salaries in, 61

in workforce transformation, 70–71

telemedicine, 169

television, 93–94

telework. See also workforce transformation

in China, 180–181

introduction of, 3–9

mobile devices in, 63–64, 68

studies on, 9–10, 69

Tesaro Inc., 153–154

textual harassment, 89–90

Theil, Peter, 62

Third Annual Healthcare IT Insights and Opportunities, 166

third-party consumer data, 97–98

Threadless, 113

tightrope walkers. See Human Resources (HR)

time distribution, 5

Time magazine, 69

top-heavy bureaucracies, 140

Towers Watson, 87

traditionalists, 187

traffic congestion, 48

trust

in advertising, 100–101

in collaboration, 52–53

in employer/employee relations, 77

in high performance cultures, 137–139, 144

Trusteer, 122

Tschannen-Moran, Megan, 51–52

Twitter

Chrysler's blunder on, 97

epidemics and, 31–32

Millenial generation and, 70

U

“Underemployed,” 73

unemployment, 32, 73

United Nations, 32, 43

United States (U.S.). See U.S. (United States)

University of California, 48

University of Chicago, 149

University of Illinois, 145

University of New Hampshire, 148

University of Pennsylvania, 33

University of Southern California, 4

unrestricted companies, 140

Uruguay, 163

U.S. (United States)

Bureau of Economic Analysis, 118

Bureau of Labor Statistics, 62, 150

Census Bureau, 149

Centers for Disease Control and Prevention, 31–32

China vs. See China

Department of Commerce, 118

education in. See education

Education Reform and National Security report, 161–162

innovation in, 174

Library of Congress, 34

unemployment in, 32

USA TODAY, 147

U.S.–China Economic and Security Review Commission, 189

Uzzi, Brian, 45–46, 55

V

Varvaris, John, 116

venture capitalists. See also CFOs (Chief Financial Officers), 108–110

Verizon, 122

videoconferencing

in China, 184

for collaboration, 50–51

in education, 168–169

in healthcare services, 169–171

virtual machines (VMs), 21

viruses, 122–123

Visage Mobile, 7

VMs (virtual machines), 21

vocabulary size, 37

Voice-over-IP, 5

VPN (Virtual Private Network), 5

W

Wall Street Journal, 61, 108

Washington, D.C., 189

Washington University, 47

Watson system, 34, 44, 164

weight gain, 37–38

WellPoint Inc., 164

Wharton School of Business, 138, 141

Whittemore School of Business and Economics, 148

Willard, Nancy, 168

Wired magazine, 17, 29

Woodbury Soap, 104

work locations, 4

workforce transformation

accountability in, 71–72

in China. See China

collaboration in, 67, 70

college education and, 61

feedback in, 71

flexibility and, 69–70

Millenial generation in, 65–73

mobile devices and, 63–64, 68

MTV and, 73

multitasking in, 69

principles of, 69

social networking in, 64–65, 67

structures for, 71–72

technology in, 70–71

troubleshooting by, 68

workplace harassment, 89–90

World Association for Small and Medium Enterprises, 159

World Wide Web, 175

Wozniak, Steve, 53

WPP Group PLC, 108

Y

Yahoo! 95, 149

Yale University, 47

Yammer, 49

Yankelovich, 92

Your Creative Power, 46–47

Z

Zappos, 146

ZL Technologies, 114–115

Zuckerberg, Mark, 62