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Dedication
by Frank Leistner
Mastering Organizational Knowledge Flow
WILEY & SAS BUSINESS SERIES
Title Page
Copyright Page
Dedication
Foreword
Preface
Acknowledgements
CHAPTER 1 - The Human Touch
WHY THIS BOOK?
TERMINOLOGY AND DEFINITIONS
TAKING A HOLISTIC VIEW
GETTING INTO THE FLOW
CASE STUDY: TOOLPOOL
NOTES
CHAPTER 2 - Getting Started
PROJECT VERSUS INITIATIVE
TEAM STRUCTURES
STRATEGY AND ASSESSMENT
BIG BANG OR SMALL
NOTES
CHAPTER 3 - Roles
WHO SHOULD INTRODUCE AND DRIVE KNOWLEDGE FLOW MANAGEMENT?
WHO SHOULD WORRY ABOUT KNOWLEDGE FLOW MANAGEMENT?
KNOWLEDGE INTERMEDIARIES
NOTES
CHAPTER 4 - Basic Requirements for Successful Knowledge Flow Management
PASSIONATE INITIATIVE SUPPORT
CULTURE
TRUST
EXECUTIVE SUPPORT
MULTIPLE DRIVERS
NOTES
CHAPTER 5 - Driving for Success
INTERNAL MARKETING: THE MYTH OF BUILD IT AND THEY WILL COME
THE PULSE
KEEP IT SIMPLE
GO GLOBAL: THE POWER OF SCALING
MOTIVATION
WHAT IF YOUR KNOWLEDGE TAKES A WALK?
NOTES
CHAPTER 6 - Barriers
BARRIERS HINDERING THE FLOW
KNOWLEDGE IS POWER: HOW LONG?
SHARING KNOWLEDGE TAKES EFFORT
I NEED TWO MORE WEEKS
LESS CAN BE MORE
LEGAL LIMITATIONS
NOTES
CHAPTER 7 - The Technology Trap
ASSET OR POINTER?
TOOLS: NOT ONLY TECHNOLOGY
COPS
SKILLS MANAGEMENT
“KNOWLEDGE BASES”
PORTALS
OPEN SPACE TECHNOLOGY
SEARCH
STORIES
KNOWLEDGE TRANSFER SESSIONS
NOTES
CHAPTER 8 - Measure and Analyze
MEASURE TO GET WHAT YOU WANT
MEASURING QUALITY
ANALYZE YOUR INITIATIVE
FEED IT BACK
NOTES
CHAPTER 9 - Knowledge Flow Management: The Next Generation
THE ROLE OF WEB 2.0++
SOCIAL MEDIA INTERNALLY
WHAT ABOUT 2020?
SPECIAL ROLES AND JOBS
STONE AGE: CREATIVITY LEAP THROUGH COMMUNITIES
TECHNICAL INFRASTRUCTURES
NOTES
CHAPTER 10 - Final Thoughts
APPENDIX A - Key Success Factors
APPENDIX B - Additional Resources
About the Author
Index
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Copyright Page
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Foreword
To my father, who taught me by example that optimism
should be a guiding principle for anything you do
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