CHAPTER 12
Cho-yun Hsu: Leading the Confucian Way
Cho-yun Hsu is the University Professor Emeritus of History and Sociology at the University of Pittsburgh. Before he began his teaching career there in 1970, he was Chairman of the Department of History at the National Taiwan University. One of the most distinguished Chinese historians in the academic world, he is the author of more than 40 books and 100 articles in Chinese and English, including Ancient China in Transition: An Analysis of Social Mobility, 722-222 B.C. (1965), The Han Agriculture: The Formation of Early Chinese Agrarian Economy, 206 B.C.-A.D. 220 (1982), and History of the Western Chou Civilization (co-author, 1988).
Cho-yun Hsu has various audiences. As a professor of history teaching widely in the United States, mainland China, Taiwan, and Hong Kong, he has the traditional Ivory Tower audience. As a commentator on current affairs, particularly those in Taiwan, he is one of the leading liberal intellectuals to a much wider audience. Now, partly thanks to the burgeoning economic developments in China, he has been attracting a third audience: those keen to learn leadership and management from an historical perspective.
He was the recipient of the 2004 Award for Distinguished Contributions to Asian Studies, the highest honor from the Association for Asian Studies, in recognition of his “life-long dedication to the advancement of Asian Studies in the international arena,” including his academic work which “revolutionized the field of Chinese agrarian history.” In a speech at the Library of Congress on “Traditional Chinese Wisdom and the Business World,” he proposed that entrepreneurs today could learn from Chinese history on how to promote business success.
He speaks to business people and to history students with the same enthusiasm. A series of his collected lectures in book form—on leadership, on management and on organizations from the perspective of Chinese history—provokes new thoughts on leadership and management. I spoke to the renowned 79-year-old historian at his residence near Nanjing University, during his visit there in October 2009.

Leadership through an Historical Lens

Liu: As a distinguished historian, you are known in the academic world for having “revolutionized the field of Chinese agrarian history.” But you also have an audience, especially in China, who know you as a speaker or writer on management and leadership from a historical perspective. How are these two things connected?
 
Hsu: My study on management and leadership was derived from my own historical observations. I especially emphasize Chinese history because in Chinese history there’s 2,000 years of bureaucracy. I regard two features in Chinese bureaucracy as deserving of our attention as references for our discussion of modern organizations. One is a meticulous procedure to recruit capable persons by means of open contest, and a system to check the performance of incumbent officials. Another feature was a relatively independent body of the “censorial board” to serve the role of watchdog and whistleblower. We may revisit these issues later in our discussion.
Bureaucracy, whose purpose was managing the empire, itself was a complex of organizations. It had two sides: the institutional side, which consisted of the government; and the personal side, which consisted of the actors on the stage, including the emperor himself, the source of power, and his helpers—prime ministers, ministers, and so on. The entire bureaucracy was set up to help the emperor, who exercised personal authority over the whole structure.
Therefore I see both leadership and management visualized and reflected in the Chinese history of bureaucracy. That’s the reason I cut into this particular area called management and leadership.
History to me is a huge database. We usually derive experience and general principles of learning, especially about management and leadership, from the cases of existing corporations. Yet the history of incorporated firms is no more than 200 years old, while we have 2,000 years of data there, laid aside without being touched. Why don’t we just use that bigger, more complicated database with a more visible track of revolutions or changes? That will help us to understand better these phenomena of leadership and organization.
 
Liu: So is leadership one side, and organization or management the other side, of the same coin?
 
Hsu: To me organization is the institutional side, and leadership is the personnel side. Leadership is the control of personnel. Organization is the institutionalized structure in which to place all those individuals, the slots for a particular set of people. But each set of people has its own personalities, cultural background, and behavioral patterns. No two sets are alike. Hence we have to face both, the structural, functional side, as well as the personal, individual side.
Therefore what I regard as leadership would involve cultural elements, psychological elements, personalities, and so on. On the organizational side we see the economic, sociological, and political elements. They reflect the two sides of the same question but they’re not really totally separable. They are mutually supplemented and interactive parts. You cannot envision leadership without structure or vice versa.

Leaders should have a Sense of History

Liu: David McCullough, an American historian who specializes in American presidents, thinks it is very important for a leader to have a sense of history. Do you agree with him?
 
Hsu: Sure, even the history of the American presidency itself is little more than 200 years old. The United States is a man-made corporate body with a Constitution as the source of its governing authority. Every president has certain roles and functions defined by the Constitution, yet each faces a totally different scenario and a set of different problems, which are not static, but dynamic. Without history you cannot understand the backdrop to a certain scenario. Without this, you cannot understand why George Washington and Thomas Jefferson behaved so differently from Abraham Lincoln, and Lincoln behaved so differently from Franklin Roosevelt, and why Barack Obama and George W. Bush are different.
That’s the very reason that history is a necessary tool for studying the American presidency because the presidency is a public role and its public setting is constantly changing and evolving.
 
Liu: You are saying that we should understand history to understand public leaders. But should leaders themselves understand the history to perform better?
 
Hsu: Sure, and for the same reason. It holds true for business leaders too. A business leader, say the CEO of General Motors or Bank of America, also must take note that he himself is located in the middle of the American scenario of his time. Each of these organizations has a history going back almost 100 years; they have their own histories, legacies, traditions, burdens of the past, and current issues which they must deal with, and they need to foresee what may happen tomorrow or next year.
Therefore even business leaders need to understand a broader sense of history—the history of the corporation itself, the history of the time at which it began, what it has become, and what it is going to be.
 
Liu: Harvard Business School has conducted a study on great American business leaders in the twentieth century, a major finding of which is that their success depended tremendously on contextual intelligence. And from what you said, the historical context should be a major contextual aspect.
 
Hsu: Yes, and a very complicated part. These contextual situations involve not only the public history or the corporate history, but also the particular actors’ own life history.

Obama’s Sense of History

Liu: The current US president might be said to have a sense of history. In January 2008, when asked which book he would take with him to the White House if elected, Obama, singled out Team of Rivals. It’s a book about Abraham Lincoln’s leadership during the Civil War authored by another historian, Doris Kearns Goodwin.
 
Hsu: You’ve hit a very important point. Obama projects himself as another Lincoln. Lincoln completed the first step toward Civil Rights by engaging in the Civil War and liberating the slaves. Being an African-American himself, Obama envisions his mission as completing the work started by Lincoln, which means bringing everybody into security, equal privilege, and equal duty. He purposely shapes himself as a successor to Abraham Lincoln.
But don’t forget that he also implicitly envisions himself as being the successor of the legacy of Franklin Roosevelt’s New Deal. Roosevelt started the New Deal, which remolded the economic system called free-market capitalism, injected into it a good deal of the workings of the welfare state, and adopted a dose of socialism to cure the problem of capitalism at the time. The so-called free-market economy, in fact, does not exist. All markets are somehow controlled, depending on who controls it.
 
Liu: And to what extent they control it.
 
Hsu: That’s right. Now, in the middle of the current economic crisis, Obama and his generation envision that we are facing another crisis of free-market economy or capitalism, and this is more serious than the previous one. Hence, he vowed that he would dedicate his time to make health insurance and social security better. This has become his mission, for which the people gave him a mandate.
So he has his sense of his place in history, as a successor to Lincoln and Roosevelt. He wants to complete their unfinished work. Frankly, such a job never can be finished. It’s always an ongoing one.

Mao Tse-Tung’s Sense of History

Liu: I was wondering whether a sense of history falls into two kinds: one is healthy and helpful, and the other is unhealthy and destructive. For example, Mao Tse-tung had a great sense of history but did terrible things.
 
Hsu: Mao Tse-tung mastered tactics and control, to overcome others, to win people over to fulfill his personal ambition, but I doubt he ever had a sense of the value of humanity, or the sense of the meaning of human life. He might not even have understood Karl Marx. The young Marx was full of compassion.
Mao’s primary target was power. He was thirsty for power and determined to achieve his goal. He had no inhibitions, so he could be ruthless, even brutal and cruel. He was prepared to do anything to win.
Lincoln was different. He sincerely believed in his Christian faith and he sincerely believed that God creates human beings as equals. Jefferson, too, had a vision. In principle, this was that we should lay down firm ground for good governance so that all individuals have the freedom to enjoy their endowed human nature, to enjoy beauty, to practice in their life what they choose, and to pursue goodness.
The difference between Jefferson and Mao is as wide as two ends of any spectrum can allow.

Tactics vs. Vision

Liu: So actually you are saying that a sense of purpose is more important than a sense of history.
 
Hsu: That’s right. However, if you have purpose only, you can be bookish or a big dreamer and not able to achieve your goals. In the real world you have to deal with all kinds of irrational problems, and you have to deal with so many different walks of life. You need some skills to be able to handle people, but that should not be an excuse for you to forget or betray cherished human values.
 
Liu: Yes, but I don’t think “a sense of history” just means learning tactics from history.
 
Hsu: You can do both.
 
Liu: Research on business executives shows that the further back you look, the further ahead you can see.
 
Hsu: There are two things. One is vision. One is lesson. You studied at Harvard, and you know Harvard Business School is well known for its case studies of corporations that succeed or fail. But here is the problem: more often than not, they study the successes. But, to me, the best lesson is learning from failure.
Allow me to say one thing. Success is the summation of many rational and irrational elements. You take only one chance to be successful, but you take a thousand chances to fail. While success is more rare and idiosyncratic, failure is common and more likely to follow a pattern. So if we study leadership in history, we better study failures. They give us a lot of better lessons than studying successes.
Zizhi Tongjian (“Comprehensive Mirror in Aid for Government”) is a history book from the Song Dynasty through which the writer Sima Guang and his colleagues tried to tell current leaders how past emperors and ministers succeeded or failed. The most important phrase in the book is “Guang remarks”—the author’s own comments. We see more “Guang remarks” on the cases of failure than on the successes. So to me studying history is a way we learn from other people’s blunders, failures and fumbles, and try to avoid them.
However, if you only learn tactics, you only see day-to-day life. You do not see in which direction you are going. Hence, vision is important. You foresee what will happen, what may happen in the next 10 or 20 years, and prepare for that eventuality. Brokers on the stock market only prepare for the next hour, CEOs of big firms prepare for the next five years, and great corporate leaders project 10 or 20 years.
 
Liu: Do you see a lot of great corporate leaders?
 
Hsu: Unfortunately, no. Nowadays, shareholders’ stocks are so much more fragmented that nobody can take from a general shareholder meeting a real meaningful discussion. CEOs don’t need to report to their shareholders. Hence the CEO only needs to concern himself with his own annual report; he can then jump from this boat to another to double his salary or get a big bonus which comes from fabricated earnings. This kind of uncontrollable CEO is the basic problem of the current crisis.
 
Liu: How far ahead should great business leaders be able to see? Why do you choose to say 10 or 20 years?
 
Hsu: The best leader should be able to see at least one generation into the future. A big corporation like General Motors should be able to look one-quarter of a century into the future. Unfortunately, they didn’t do that.
Why did we get stuck with the current gas-running car? Because the automobile industry has spent its capital, time, and energy to make the market stable for so long; it didn’t want things to change. With good vision they would have been able to see that this source of petrochemical energy is being exhausted, that the global environment is getting bad, and that we’d better be prepared for change. But so far, not a single leader has done that.

The Call for Intellectual Leadership

Liu: As you have observed, CEOs face huge pressures from competitors, Wall Street analysts, stockholders, and so on. So to what extent can they play their role as a leader?
 
Hsu: There are many kinds of public leaders, political leaders, corporate leaders, and intellectual leaders working and interacting together. They sometimes reinforce one another, sometimes cancel one another out. Foreseeing ongoing change should be the job of intellectual leaders, because political and corporate leaders are busy with how to keep the government running, or how to make the best profit. Looking into the future is not really their full responsibility. Public leaders should assume the task, but they are not trained to do it.
Intellectual leaders should do it. Unfortunately, in the United States we haven’t had great philosophers for almost a century. To me, the really great intellectual leader is Karl Jaspers, a German who was somewhat isolated even when he was alive and even today his voice is not listened to. My colleagues at universities in the United States all work on fragmented little issues. There is no voice shouting “Pave the road, and prepare for a new era.” Nobody’s doing that.
 
Liu: What is Karl Jaspers’ main message we should pay attention to?
 
Hsu: In his book The Origin and Goal of History (1953), Jaspers noted that in each of the great cultures, a cultural breakdown had led to a great breakthrough that ushered in what he refers to as the “Axial Age” (that is, the age in which transcendental values were initiated as crucial premises of these cultures). He predicted that there would be a breakthrough into the era of scientific-technological culture within the next century. His insight is meaningful today. The crisis we are facing currently is indeed the writing on the wall that the modern world, which started at the time of Enlightenment, is facing a cultural breakdown.
However, without intellectual leaders to point out the future direction, there is a poverty of vision. Fortunately, in Europe, we are beginning to see public movements, such as the environmentalists, standing up. It’s only because of their pressure that global warming and carbon consumption have become issues of great urgency. Public pressure forces public leaders to make decisions and the business leaders follow.
In the United States, in the past quarter-century, Shmuel N. Eisenstadt, political scientist and sociologist, and about 20 other persons, including me, have met 10 or 15 times in different locations in an attempt to point out to the world what we have learned from the past and what the future should be. Though these are heavyweights in the academic world—I am the lightest of them—the general public is not listening.
 
Liu: Is it like the Club of Rome?
 
Hsu: We don’t have a name. We meet; we disperse. We try to teach our students, try to speak at public lectures, try to write books, and try to influence. But you know, the American general public does not read. Corporate leaders do not read. George Bush and his men did not read either.
 
Liu: But Obama reads.
 
Hsu: Yes, Obama reads.

Chinese Books for Leaders

Liu: If you had the chance to recommend a Chinese book to Obama and other world leaders, which one would you pick?
 
Hsu: The Analects.
 
Liu: In your writings, though, you always mention Han Feizi.
 
Hsu: That’s right. Han Fei, the author of Han Feizi, predated Machiavelli by 1,700 years. Han Fei’s time was the Warring States Period on the eve of unification, resembling what we have today. Han Feizi made the most sophisticated discussion on how to organize bureaucracy, and that is exactly what we are facing now. He tried to persuade leaders to organize a rational machinery for governing the world, instead of governance by individual groups, regardless of whether they were aristocrats, warriors, or rich people.
Today we are on the eve of globalization. We are actually passing through the last part of the Warring States. We need to prepare for another way. So that book should be very interesting and timely. Our problem is that in the days of globalization, we nevertheless still stick to the Renaissance concept of the sovereign state. The world is correlated, and we should make sure it has no boundaries. So far, a real united world remains a dream. For us to reach that point would take a long, long time. Yet, in the Warring States Period, to reach a unification of China was a long, long dream too.
 
Liu: So you think Han Feizi is very timely given the current global context. Then why do you recommend the Analects instead?
 
Hsu: Because in the Analects the main theme is the discussion of human values. Confucius and his students spoke of the principle of interaction between individuals: “Don’t impose on others what you don’t want others to impose on you.” This Golden Rule is about tolerance and coexistence.
 
Liu: The Confucian Golden Rule is different from its Christian counterpart: “Do unto others as you would have them do unto you.”
 
Hsu: It is good that you take other people’s positions and want them to do whatever you like, but that means that you may impose your way upon others. That is precisely the American problem. The Americans have been leading the world for such a long time, but nobody has thanked them for it. Their attitude is “My way is the better way. You follow me.” The Chinese believe in not doing unto others what you don’t want others to do unto you. This prevents you from imposing yourself; it’s for toleration.
So these two Golden Rules, the Christian and the Confucian, are very different: with a single positive, you are imposing. With double negatives, you are yielding and tolerating.
The central theme of the Analects is Ren—humanness. What are you? You are human. You are endowed with the born nature of humanness in your mind, in your structure, and in your being. All these are integrated into a whole piece. You are endowed with human nature as Ren.
Ren is a combination of Zhong—faithfully doing what you should do, and Shu—letting others do their part, giving them leeway, giving them space and freedom to do whatever. These are high and noble notions. Yet in reality we have problems because in human nature there is another part, which is selfishness. The Song Dynasty was the only dynasty in Chinese history really governed by Confucian scholars. With a fair process set up, they had an almost free hand to do whatever they liked; the emperor seldom interfered. The result was nearly a disaster.
The Song Dynasty history was full of factional struggles because everybody believed that he was thinking the right way. Hence, it happened that well-intentioned people fought each other. The result was chaos. They cancelled out each other’s efforts, nullified each other’s good work, and wasted energy and goodwill. Eventually, foreign enemies marched in. So this case of failure makes us think.
 
Liu: It is also interesting that it was in the Song Dynasty that the famous saying: “One can lead a country with half a volume of the Analects” began.
 
Hsu: That was an anecdote attributed to Zhao Pu, the first prime minister of that dynasty and a bureaucrat, rather than a well-educated scholar. The Analects is a collection of many short statements, and you cannot separate this part from that. What he meant was, if you put only a small portion of ideas of the Analects into practice, you can unify one country in peace.
 
Liu: Can we say, then, that the Analects is the guiding principle and Han Feizi is the tactics?
 
Hsu: Yes, exactly.

Developing Leaders in the Confucian Way

Liu: Let me get to another big question. As a historian, you have studied a lot of leaders in history. What are the great leadership qualities?
 
Hsu: I single out three things: vision, courage, and knowledge. To acquire knowledge is the easiest part, especially today—you may always have a good team of advisors and helpers. Courage takes personality. Vision takes wisdom. Not everybody can have the same vision. It’s endowed; it’s God-given.
Now, look at Obama’s government. I am very pleased to see that he chose Steve Zhu as Secretary of Energy, because the energy crisis is upon us, and Steve Zhu has vision. But his economic advisors, all of them trained as econometrists, believe in numbers and money theory. Frankly, today’s problem is not a money problem; it is, rather, a culture problem. And these economists are technocrats; they do not see broad visions. So Obama is riding a troika, three horses heading in three different directions. How to put them together? He has problems.
 
Liu: The bestselling book Leadership Challenge identified four qualities of the best leaders, which are forward-looking, honest, competent, and inspiring. I think competent here equates with knowledge, and forward-looking is what you mean by vision. What do you think about the other qualities honest and inspiring?
 
Hsu: Today many politicians lie, and many CEOs cheat. They are not honest. So honesty is a cultural problem. This is what we need most. We should remedy it soon.
 
Liu: By cultural problem, you don’t mean Chinese culture or American culture?
 
Hsu: No. I mean the general human culture.
 
Liu: How about inspiring?
 
Hsu: That is a skill and also a kind of talent. For instance, Franklin Roosevelt, Abraham Lincoln, and Winston Churchill were good orators. They could use language to persuade and convince others. Ronald Reagan, too, had a reputation for being persuasive but I really don’t feel he deserved this. But he was a great communicator. He could convince people, even by misleading them.
This is a talent. Obama has it, but he is not as strong as Lincoln, Roosevelt, or Churchill. Bush could never do it.
But such talents can be learned. Public schools in England, like Eton and Harrow, train people to talk, and then they keep using the oratorical art in parliamentary debates. They are good speakers. The election system of the United States does not train people in the real art of convincing people. Some ghost writers can write a good speech. However, this is not a spontaneous reflection of the thought of the real speaker. And in mainland China, the leaders are confined in such a small circle that they don’t need to convince people. More and more we’ll see people deliver speeches on television, less and less on the street, so the art and skill of inspiring people is not easily available now in leadership.
 
Liu: You are touching on another big topic: how can we train a leader?
 
Hsu: In the Confucian tradition, it starts with nurturing good habits in daily life: “Sasao, Yingdui, Jintui.” Sasao (sprinkle and sweep) is real action, Yingdui (reply and answer) is conversation by discourse, Jintui (advance and recede) is proper manners. The Confucian tradition would train people with these mundane, yet fundamental, behaviors. Also, Confucius said that learning includes language and ethics. Why does language stand alone? It is a good skill to make people know what you think. Most people today don’t have real training in such a skill. In history, people of good cultural background did receive such nurturing; however, I am afraid that few such nurturing processes are available today. In Confucian ideas, it takes a combination of good manners, solid knowledge, and logical argument to constitute proper rhetoric.

Leaders Need Truth from a Friend or a Jester

Liu: We were talking about leadership qualities. What do you think of being reflective or introspective? Is that important?
 
Hsu: It is important. A person needs to take a step back to see what he did yesterday and what he did right or wrong. He needs always to reflect. But he cannot do this alone. You need good people to tell you whether you are doing right or you are doing wrong. That’s why, in Chinese history, the relationship between Emperor Taizong of the Tang Dynasty and his loyal advisor Wei Zheng became such an oft-quoted episode as a leader who was willing to listen, and a subordinate who was not afraid to speak the truth. In reality, though, their interactions were not that coherent. Emperor Taizong was not so willing to listen all the time.
While this tale might be a myth, like George Washington’s cherry tree tale it is useful. You do need people to tell you what you are doing right or wrong. A good leader should have somebody to tell the truth, and it would be better if he is a friend, rather than a subordinate, helper, or assistant. Franklin Roosevelt had a friend, Colonel Howe, who talked to him every evening. I don’t think Mao Tse-tung had such a friend.
But it is not necessarily a friend. It could be a strange role, like in Shakespeare’ works, where court jesters often played the role of telling the truth to their masters.
 
Liu: We had that in Chinese history too. Emperor Wu of the Han Dynasty had Dongfang Shuo.
 
Hsu: That’s right. But in Shakespeare, you see so many of them. In King Lear, for example, the jester has the freedom to speak, and it is often the jester who reveals the truth, the cruel truth.
 
Liu: But it’s not institutionalized.
 
Hsu: In ancient Chinese history, we had the institutionalized Jian Guan, the imperial censor, whose responsibility was to tell the emperor “you are wrong” and who could never be punished for doing so. But historically, there were very few such loyal critics. However, the logic behind such an institution is laudable, indeed.
 
Liu: And in corporations we don’t have that.
 
Hsu: We have what is called the whistleblower, but this is not a built-in corporate institution.
 
Liu: And usually whistleblowers don’t end up well.
 
Hsu: In America today, shareholders have become fragmented, so there are no real general shareholder meetings anymore. No more general meetings, so no more real board. No more real board, so the CEO has a free hand.
The Enron case was the big signal—we never really realized that. The Enron case was exposed because of whistleblowers. Theoretically we do have built-in whistleblowers: auditing. But auditing has no teeth.
 
Liu: And auditing can be bought, as the Enron case also showed.
 
Hsu: That’s right. So government supervision is necessary now. But the American and British law is: if no crime is committed, we don’t barge in and prevent it; we can’t assume people are criminals. Hence nobody supervises American corporations.
Obama has the idea that the government should exercise certain supervision over business and markets. That is the major reason that the Republicans say he is a communist. The Republicans never realize that in the modern economy the hand never was invisible. The invisible hand is money in the hands of the wealthy. They can manipulate it. You and I cannot.

The Accidental Teacher to Business Executives

Liu: When and how did you start to teach leadership and management with an historical approach to business executives?
 
Hsu: It was all by accident. In the 1970s when the Taiwan economy gradually took off, one former student of mine married into an entrepreneur’s family. She told them: “My teacher often told us a lot of lessons from history. Can’t we learn from him?” So they invited me to give a talk to the department heads and general managers of their family business. They raised questions and I answered them. Gradually it became a routine lecture series. After one year, the lectures were made into a book. That is how it started.
Later on, invitations came from various institutions and organizations, both in America and China. I have spoken at many business schools in China, but what’s more interesting is that after the lectures, those entrepreneurs and business people would invite me to talk to them privately. For example, last year in Nanjing, I spoke to about 10 people from cities all over China. We sat around a table and they simply tossed in questions about their real problems, and we discussed what to do.
 
Liu: Like a consultancy.
 
Hsu: Like a clinic.
 
Liu: Do you think a historian is suited to the role of a corporate doctor?
 
Hsu: I wonder about that too. Nevertheless, I tried my best to look into their problems from theories and cases in history, sociology, and management to analyze their real cases. From time to time I still get emails from some of those who had been in my discussion sessions raising new questions for me to ponder.
To answer your question: I think the huge database accumulated in history includes so many types of organizational issues, the troubles and the possible solutions, which may be adopted as references to analyze organizational problems these businessmen have encountered. I do not answer their questions as a businessman. Rather, I provide them with cases of certain similarities and differences for them to use as references.

Government and Corporation Compared

Liu: You said a country is like a corporation. Could you elaborate?
 
Hsu: Well, I think you mean a state and a government. They are similar to a corporation and yet they are not quite similar. The similarity is that both governments and corporations are human organizations. However, a government, whether it is a bigger one like China or the United States or a smaller one like Denmark or Switzerland, is a public structure. The power is commissioned by people to have a great enforcing authority. A business is incorporated; it subjugates itself to public law and government interference. A corporation can thus be dissolved and reorganized, but a government cannot be dissolved until the opposition has reached a critical mass to bring about violent change through revolution. An election in a democratic state may change the body and personnel of governance, but not its basic structure. Business corporations are much more susceptible to change—through bankruptcy or a total reorganization, for example.
 
Liu: Let’s talk about it from a leadership perspective. What’s the similarity between running a country and running a company?
 
Hsu: Running a company, no matter how large the company is, has much fewer complications than running a government. But there are similarities. You do need a chief who exercises final authority. You do need a number of assistants as department heads, that is, the division of labor. Among the divisions you do need a chief executive, to run all the daily jobs. So in comparison, the chairman of the board is most like the head of state, and the CEO the government head—those are the two most similar things.
Meanwhile, there are two other things that are similar. Both need somebody to handle the budget and both need to recruit and handle personnel. So the chief executive, the fiscal power, and the personnel power, these three sectors are similar in both types of organization.

The Corporation as Tribe

Liu: You once said that a corporation is also a tribe.
 
Hsu: Yes, because I see that any corporation is smaller and less-complicated than a state, and a tribe is normally at a sub-state level. A tribe is also more intimate, where people know each other.
The corporation in my mind is family-centered, particularly in Hong Kong, Taiwan, and Southeast Asia. In the United States, you do have the Ford and the Rockefeller families. The Rockefeller family has already separated from business. The Ford family is still in the business. Among the three automobile giants, Ford is the only one that survived. Why? The Ford family injected its own resources into the company to slow the momentum of the collapse. Chrysler and General Motors don’t have that. So Ford still represents the family business.
A tribe is more like a family. A corporation is more like a tribe than like a state. In a family-owned corporation, there are certain things you cannot change.
 
Liu: If we look at a corporation as a tribe, what’s the implication here for the business leader?
 
Hsu: Well, using the case I just mentioned, Ford could survive the crisis because the Ford family has a direct vested interest in the company. In other words, even though Ford’s shareholders are scattered all over the place, there is still a hard core that is the Ford family.
In Japan, Mitsubishi or Mitsui or whatever, they have a core. The core is the vested-interest part. The Japanese have an interesting way of choosing leaders in family businesses. They don’t need the son to succeed the father. They could have their best partner or employee, who is the best potential CEO, to marry their daughter. That you don’t love my daughter doesn’t matter. You may have the freedom to have your mistress; meanwhile my daughter has the freedom to have her lover, too. The key is that this kind of family tie makes you adopted as a family member, and an excellent leader chosen by matrimonial ties may represent the core interest of the family business. Good or bad? I don’t know. What counts is the stability. But I don’t think it is good because money shouldn’t always be in the same family.
 
Liu: I think you’ve said that in a tribe people are treated as people and you thought that this is a lesson for business leaders.
 
Hsu: That is how people should be treated, but it is not always what happens.
 
Liu: In some corporations, people are treated as costs, resources, or capital, but not as people.
 
Hsu: That’s right. They are not instruments. They are people.
I live in Pittsburgh, which was the home base of US Steel until 20 years ago, when the company collapsed. There were so many towns that grew up around a US Steel factory. The factories and communities blended together. The factories took over many functions. They built the school, created the credit union, and operated the food cooperative. They operated like a tribe.
 
Liu: This is like the state-owned enterprise in China 20 or 30 years ago. So I think we cannot say everything now is better than the past.
 
Hsu: In Japan not so long ago, a corporation, or gaisha, would never lay people off. In times of trouble, the leader could tell workers, “Now we are in a bad year. We all cut our salaries. We cut more, and you cut less because you are a worker and earn less. Let’s pass the crisis together. When the crisis is over, we will give back your bonus.” For a long time, there were no strikes, because the gaisha was a permanent home. It sent wedding gifts and funeral gifts. It took care of orphans and widows. It was a family-centered tribal system.
It was good and bad. Bad because it was almost feudalistic—you depend on it so much; you are tied to it. Good because you really got taken care of. There is always a good part and a bad part.

Leadership in the New Heterarchy

Liu: People are saying that the world is fundamentally different from 500 years ago, or 50 years ago. If a great leader from 500 years ago were landed here, what would he do differently?
 
Hsu: Through different kinds of institutionalized or cultural education, even in the underdeveloped countries of today’s world, people have a kind of conscience that human beings should be treated as human beings and not stratified into different castes or classes. This makes everybody want to be his or her own master. This awareness makes people today more inclined to have a free and fluid—rather than an organized, stabilized, or crystallized—organization. This inclination will change what has been taken for granted about organizations, and what they were supposed to be throughout thousand years of human history.
In the past the organizational structure was a hierarchy with several levels, like a pyramid. You put a stone somewhere and it sticks there. For centuries and millennia in the past, almost all types of organized institutions, corporations, schools, armies, bureaucracies, have had a pyramid structure. We want to change that. Instead of a hierarchy, we may adopt a structure called a heterarchy. Where a hierarchy is a structure in which power is divided along strata, a heterarchy has power being shared among sectors of some varieties. A pile of the hierarchy becomes strings or clusters in the heterarchy.
We see this coming with the outsourcing phenomenon. In America, if you make a phone call to customer service, the chances are that the call is answered in India or the Philippines. I believe my income tax is calculated in India. Heterarchy is going to be the pattern.
Heterarchy can be observed in anthropology and archeology, in particular, as an alternative to hierarchy in human history. We can observe how clusters and interdependent communities supplement each other, in a symbiotic relationship.
 
Liu: So leadership is moving from the old command-and-control style to something more collaborative?
 
Hsu: Collaboration must involve negotiation. Ideally, at every link of the cluster, there should be two or more upstream links to choose from, and two or more downstream links to choose from. At each link, people ought to have the freedom to choose, and be subjected to other people’s choices too. You must compete with other people to please your downstream partners.
Superficially, breaking things down into fragments may appear to leave them vulnerable. Looked at more positively, you give everybody some freedom to develop and have options. The size of each segment is much smaller—ideally, a constitution of two or three levels: a commander, two supervisors, and floor workers who can be upgraded to supervisors too. You don’t have the bureaucratic behavior, and you don’t have the wasted energy and time of passing information along numerous layers. The leader becomes the one who negotiates on your behalf, and the profit or interest is shared immediately. You don’t need to wait, making everybody more independent.
 
Liu: And we need more leaders because we have more segments of smaller size.
 
Hsu: Yes, many, many leaders. I call this qunlong wushou, which is from the Book of Changes, meaning “many dragons without the leading one.” We always speak of feilong zaitian, “a gigantic, powerful dragon flying augustly in the sky,” which looks very good but actually is no good. It leads to kanglong youhui, “the arrogant, high-flying dragon being shamed by its failure.” The heterarchical structure is a phenomenon of qunlong wushou so that every single dragon flies his or her own way. By having a free selection of collaborators, with more options, the individual participant may enjoy more options and freedoms than a worker in a gigantic bureaucracy of today’s business world.
 
Liu: Therefore a heterarchy would provide more flexibility?
 
Hsu: Yes. With the changes in modern science and technology being very rapid, such a heterarchy may easily adopt new technology by making changes only in certain sections rather than restructuring the entire huge system, as modern industries are compelled to do.
Look at the experience of the collapse of the steel industry in Pittsburgh. These steel mills were so integrated and so huge that if a certain segment had to be upgraded, it would be hard to change only that given segment as the entire process had been tied together into one system. It ended up that these mills had to put off necessary improvements to the point where they had to be given up completely and new mills would be built somewhere else. In the heterarchy model, each module stands alone, while numerous relatively independent modules are linked to constitute a chain of production.
Therefore, any of these modules may be upgraded in order to take advantage of technological progress; and rather than having to tear down the rest of the chain, only minor adjustments are necessary along the way. In times of rapid technological advancement, such flexibility should be appreciated.
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