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About the authors

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Ray Tricker (MSc, IEng, FIET, FCMI, FCQI, FIRSE) is a Senior Consultant with over 50 years’ continuous service in quality, safety and environmental management, project management, communication electronics, railway command, control and signalling systems, information technology and the development of molecular nanotechnology.

He served with the Royal Corps of Signals for a total of 37 years, during which time he held various managerial posts, culminating in being appointed as Chief Engineer of NATO’s Communication Security Agency (ACE COMSEC).

Most of Ray’s work since leaving the services has centred on the European railways. He has held a number of posts with the Union International des Chemins de fer (UIC), and with the European Union (EU) Commission. He has written books on as diverse subjects as ISO 9001:2008 building, wiring and water regulations for Taylor & Francis (under their Routledge imprints) and Elsevier (under their Butterworth-Heinemann and Newnes imprints). He is currently busy assisting small businesses from around the world (usually on a no-cost basis) to produce their own auditable quality and/or integrated management systems to meet the requirements of ISO 9001, ISO 14001 and OHSAS 18001. He is also a UKAS assessor for the assessment of certification bodies for the harmonization of the Trans-European high-speed railway network, and recently he was the Quality, Safety and Environmental Manager for the project management consultant overseeing the multi-billion dollar Trinidad rapid rail system.

Currently he is working as the Senior Management Consultant for Herne European Consultancy Ltd, which specialises in offering organisations access to a range of highly skilled and specialist consultants to help these companies enhance their business performance.

One day he may retire!

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Samantha Alford is an established technical author, instructor and business management specialist. She has over 25 years’ experience in capability planning, event management, governance and oversight.

Over the last eight years, Samantha has worked in the voluntary sector in the Manchester area where she is a governor at a local school. With a strong supply chain, planning, business and performance management background, Samantha has assisted local charities with organising their fundraising efforts, and advised local companies on business planning and documentation. She recently designed a bespoke ‘university survival’ cookery course for students at a local grammar school, which she continues to deliver.

Samantha is a Director of Professional Procurement and Project Management Limited, which offers outstanding support and advice on both strategic and operational procurement and technical authorship, coverong client requirements including quality management systems, procurement processes, operating procedures, system design, process mapping, governance procedures and full technical authorship as required.

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