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by Erica J. Keeps, Harold D. Stolovitch
Beyond Training Ain't Performance Fieldbook
Cover Page
Title Page
Copyright Page
Table of Contents
Preface
Chapter 1: Introduction: Why Beyond Training Ain't Performance
It Ain't Always Easy
Institutionalizing What Training Ain't Performance Recommends
Setting a Mission and Making a Promise
Chapter 2: How the Beyond Training Ain't Performance Fieldbook Works
Assessing Yourself and your Training Organization
Focusing on you and your Workplace Learning and Performance Organization: The Importance of Critical Mass
Putting Beyond Training Ain't Performance to Work
Chapter Summary
Chapter 3: Working Within the Performance System
What is a System?
What is a Human Performance System?
Revisiting the Organizational Human Performance System
An Organizational Human Performance System Checklist
The Language Spoken in Human Performance Improvement Country
Chapter Summary
Chapter 4: What's My Greatest Performance Block?
Sensitizing your WLP Team, Management, and Clients to the World of Human Performance Improvement
Beyond Gilbert's Model
The Bottom Line in Investigating Performance Blocks
Chapter Summary
Chapter 5: Engineering Effective Performance and Conducting Front-End Analyses
The Engineering Effective Performance Model
Chapter Summary
Chapter 6: Developing Learning Interventions—Systems and Models
Interventions and Means to Eliminate Barriers
Learning Interventions
Some Effective Learning Systems Models
Summarizing Learning Systems
Chapter Summary
Chapter 7: Nonlearning Interventions: Job Aids
What Are Job Aids?
Chapter Summary
Chapter 8: Nonlearning Interventions: Environmental
The Environment and its Impact on Human Performance at Work
Putting it All Together
Three Major Environmental Interventions
Chapter Summary
Chapter 9: Nonlearning Interventions: Emotional
Incentives, Motivation, and Workplace Performance
The Performance Improvement by Incentives Model
An Incentive System in Action
Motivational Interventions
Putting Emotional Interventions Together
Chapter Summary
Chapter 10: From Training Order-Taker to Performance Consultant
What does it Mean to Be a “Consultant” in WLP?
The Value Add of Performance Consulting
Revisiting the Competency Areas and Critical Characteristics for Performance Consulting
Am I Doing it Right?
Handling Inquiries
Conducting the Initial Interview
Mastering the Proposal Process
Preparing Project Reports
Making Presentations
Chapter Summary
Chapter 11: Managing the Client-Performance Consultant Relationship
Managing your Client Relationships
Managing your Client and Getting your Client to Manage you
From Philosophy to Practicality
Consulting Models
How to Acquire and Maintain that Collaborative Relationship
Some Final Thoughts on Client-Consultant Relationships
Chapter Summary
Chapter 12: Evaluating Results
Rationale for Evaluating Project Impact
ROI—to Be or Not to Be
The Highly Intangibles—What to Do
Chapter Summary
Chapter 13: Hit or Myth: Facing the Facts
The Amazing Power of Myth
Chapter Summary
Chapter 14: Beyond Training Ain't Performance: Ongoing Growth and Development
Building a Support System for your Environment
Facilitating and Inhibiting Factors in Moving from Training to Performance
Form a Training Ain't Performance Study Group
Plan your Professional Development and Growth
Chapter Summary
Chapter 15: External Support Systems
Join a Local or Industry-Based Performance Improvement Association
Join a National or International Performance Improvement Society
Attend Workshops and Conference Events
Get Certified
Create Relationships with Colleges and Universities
Read
Build a Network
Stay in Touch
Appendix A: A Lexicon of Human Performance Improvement Terms
Appendix B: Structured On-the-Job Training In Developing Nations
Additional Resources
About the Authors
Search in book...
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