Library of Congress Cataloging-in-Publication Data

Despain, James.
      And diginity for all: unlocking the greatness through values-based leadership/ James Despain, Jane Bodman Converse.
        p. cm.
      Includes bibliographical references.
      ISBN 0-13-100532-4
      1. Despain, Jim. 2. Caterpillar Inc.—Employees—Biography. 3. Executives—United States—Biography. 4. Caterpillar Inc.—Management. 5. Executive ability. 6. Leadership. I. Converse, Jane Bodman. II. Title.
      HD9710.4.U62 D48 2003
      338.7'629225'092—dc21
[B]                                                                                       2002192753

Editorial/production supervision: Kerry Reardon
Cover design director: Jerry Votta
Cover design: Anthony Gemmellaro
Art director: Gail Cocker-Bogusz
Interior design: Meg Van Arsdale
Manufacturing manager: Alexis Heydt-Long
Manufacturing buyer: Maura Zaldivar
VP, executive editor: Tim Moore
Editorial assistant: Allyson Kloss
Marketing manager: John Pierce
Full-service production manager: Anne R. Garcia

© 2003 by Pearson Education, Inc.
Publishing as Financial Times Prentice Hall
Upper Saddle River, NJ 07458

Financial Times Prentice Hall books are widely used by corporations and government agencies for training, marketing, and resale.

For information regarding corporate and government bulk discounts please contact: Corporate and Government Sales (800) 382-3419 or [email protected]

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America
10    9    8    7    6    5    4    3    2    1

ISBN 0-13-100532-4

Pearson Education LTD.
Pearson Education Australia PTY, Limited
Pearson Education Singapore, Pte. Ltd.
Pearson Education North Asia Ltd.
Pearson Education Canada, Ltd.
Pearson Educación de Mexico, S.A. de C.V.
Pearson Education–Japan
Pearson Education Malaysia, Pte. Ltd.