IntroductionA Word from the Authors
The Many Ways to Read This Book
Chapter 1:Escaping the Software Factory
Laboring in the Software Factory
Agile: People-Driven Development
Lean Software: Empower the Team
DevOps: Operators Are People Too
Detour into the Feature Factory
Sidebar: The Cynefin Framework
Chapter 2:Improving Your Conversations
Conversations: Humanity’s Secret Weapon
Sidebar: Types of Conversations
Analyzing a Conversation: Reflect, Revise, and Role Play
Chapter 3:The Trust Conversation
The Conversation: TDD for People
Case Study: Trust Saves the Day
Conclusion: Applying the Trust Conversation
Chapter 4:The Fear Conversation
Preparing: Normalization of Deviance
The Conversation: The Fear Chart
Conclusion: Applying the Fear Conversation
Chapter 5:The Why Conversation
Preparing: Interests, Not Positions; Advocacy Plus Inquiry
The Conversation: Building a Why
Conclusion: Applying the Why Conversation
Chapter 6:The Commitment Conversation
Preparing: The Walking Skeleton
The Conversation: Making a Commitment
Mandy’s Commitment Story Continued
Example Commitment Conversations
Case Study: Context for Commitment
Conclusion: Applying the Commitment Conversation
Chapter 7:The Accountability Conversation
Sidebar: Medieval Accountability
Preparing: Theory X and Theory Y
Preparing: Directed Opportunism
The Conversation: Radiating Intent
Nicole’s Accountability Story Continued
Example Accountability Conversations
Case Study: Resurrecting the Deal
Conclusion: Applying the Accountability Conversation
Conclusion:How to Keep Learning