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Author Richard E. Zultner , Peter C. Patton , Bijay K. Jayaswal
Leading companies around the world, including Toyota and General Electric, have practiced Quality Function Deployment (QFD) for decades. Developed in Japan by Dr. Yoji Akao and Dr. Shigeru Mizuno, QFD has two aims: to ensure that true customer needs are properly dep....
Release Date 2007/03