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Active Listening: Improve Your Ability to Listen and Lead, Second Edition, 2nd Edition
Author Center for Creative Leadership
Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is not an op....
Release Date 2019/09 -
Feedback That Works: How to Build and Deliver Your Message, Second Edition
Author Center for Creative Leadership
Effective feedback, whether it's meant for your boss, your peers, or your direct reports, is built around three ideas. One, focus on the situation. Two, describe the other person's behavior you observed in that situation. And third, describe the impact that behav....
Release Date 2019/06