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Leadership in Action: Bridging Boundaries: Meeting the Challenge of Workplace Diversity
Author Jeffrey Yip , Christopher Ernst
In today's globally diverse and increasingly interconnected world, social identity boundaries rub together, pull apart, and collide in the workplace. When identity divides open up, people look to leaders to bridge the gaps. By employing four tactics—suspending, ref....
Release Date 2008/04 -
Leadership in Action: Experience Counts: Learning Lessons from Key Events
Author André Martin , Christopher Ernst
How can leaders help their groups learn lessons—whether positive or negative—from key events? A process that CCL calls critical reflections begins with a key event and is followed by three stages: exploring, reflecting, and projecting. The goal is to create a specif....
Release Date 2007/02