Book Description
Retail Crime, Security, and Loss Prevention is destined to become the "go to" source of crime- and loss prevention- related information in the retail industry. Written and edited by two nationally recognized retail security experts and enhanced with 63 contributions by others who contribute expertise in specialized areas, this book provides over 150 definitions of loss prevention terms, and discusses topics ranging from accident investigations, counterfeit currency, emergency planning, and workplace violence to vendor frauds. No other single work contains such a wealth of retail security information.
The co-authors are Charles “Chuck? Sennewald, CSC, CPP former Director of Security at The Broadway Department Stores, a major division of Carter Hawley Hale Stores, Inc., founder of the IAPSC and author of numerous security industry books, and John Christman, CPP, former VP and Director of Security for Macy's West. They have put in one book a wealth of information, techniques, procedures and source material relative to retail crime and loss prevention which will prove an invaluable reference work for professionals at all levels within the industry.
* Tables, current industry figures, and statistics fully articulate the impact of loss prevention and theft in the retail setting
* Case examples from the authors' own experience illustrate real-world problems and connect theory to practice
* The most complete book available on retail security
Table of Contents
- Cover image
- Title page
- Table of Contents
- Copyright
- Dedication
- About the Authors
- Contributors
- Preface
- Introduction
- A
- Academic Programs
- Alarm Systems
- Amateur Shoplifters
- Asphyxia
- Auras (Guilt Auras)
- Award Programs
- B
- Badges and Identification Cards
- Balancing a Cash Register
- Bank Deposits
- Best Practice: Shoplifting
- Bomb Threats
- BURGLARY (24-hour stores, e.g., Convenience Stores, Gas Stations, Drug, Grocery, and Liquor Stores)
- C
- Cables
- Case Management and Electronic Incident Reporting
- Cash Control: Automated
- Cash Office Security
- Cash Register Manipulations
- CCTV: An Historical Perspective in Retailing
- Celebrity Appearances and Special Events
- Celebrity and other “Sensitive” Arrest
- Chase/Chasing Policy
- Check Fraud
- Citizen’s Arrest (Private Person’s Arrest)
- Civil Disturbances
- Civil Recovery
- Civil Restitution
- Collusion
- Company Property
- Concessionaires and Tenants
- Conditional (Controlled) Release
- Conscience Letters
- Consent to Search
- Contract Security in Retail Environments
- Counterfeit Currency
- Courtroom Appearance and Testimony
- Crime Prevention through Environmental Design (CPTED)
- Customer Accident Investigations
- Cybersecurity Rules for the Retail Industry
- D
- Discount Violations
- Displays
- Distribution Centers/Warehouses
- Docks (Receiving and Shipping)
- Documentation
- Drug Store Loss Prevention
- Drug Testing
- Drugs in the Workplace
- E
- Emergency Planning for Retail Businesses
- Emergency Exits
- Employee Fraud
- Employee Handbook
- Employee Purchases and Package Control
- Employee Theft and Misconduct
- Entrapment
- Escort Policy and Procedure
- Ethical Dilemmas and Conflicts of Interest
- Evidence
- Exception Reporting Software
- Executive Protection
- Expert Witnesses
- Extortion
- F
- Fences and Fencing
- Fire and Fire Prevention
- Fitting Rooms and Their Control
- Forms
- Fraudulent Outsourcing and Invoicing
- Fraudulent Refunds
- G
- Ghost Employees
- Gift Card Fraud
- Good Housekeeping as a Shrinkage Prevention Tool
- Grab and Run
- Grocery Loss Prevention
- H
- Highjacking Prevention
- History of Private Security
- “Holds”/ Hold Procedures
- Hotlines: The Modern Employee Hotline: Incident Report Management From A to Z
- I
- Incident Reporting: Electronic
- International Foundation for Protection Officers (IFPO)
- Integrity Testing of Sales Associates
- Integrity Tests
- Interactive Video Training
- International Association of Professional Security Consultants
- Inter-Store and Other Transfers
- Interviews and Interrogations: The Process of Interviewing and Interrogation
- Investigations
- J
- Jewelry (Fine)
- Juveniles
- K
- Key Control
- Kleptomania
- Known Loss Reports
- L
- Labor Disputes: Managing Them
- Labor Disputes: Some Considerations
- Law Enforcement Officers as LP Agents
- Law Enforcement Retail Partnership Network
- Legal Cases by Subject Matter (Case Law)
- Legal Considerations
- Liaison with Law Enforcement
- Lighting: Outside
- Lockers
- Loss Prevention as a Concept
- Loss Prevention Manuals: Content & Preparation
- Lost or Unaccompanied Children
- M
- Malls and Shopping Centers
- Manuals for Security/LP: Protection of Contents
- Membership Stores
- Merchandise Inventory
- Miranda Rights
- Mission Statement
- Security Department Function
- N
- Negligence in the Employment of LP Personnel
- Night Depositories
- “No Touch” Policy
- O
- “Oh Shit Syndrome”
- On-the-Job Training (OJT)
- Organized Retail Theft
- P
- Parking Lot Crimes and Other Problems
- Performance and Development Review Process
- Polygraph
- Post Orders
- Pre-Employment Screening
- Premises and Personal Injury Liability
- Preteen and Teenage Shoplifting
- Preventing Theft of Merchandise by “Customers”
- Product Tampering:—An Historical Perspective
- Product Tampering and Contamination
- Proprietary Information
- Prosecution vs. Release
- Public Restrooms
- Q
- Quick Change Artists
- Quotas and Goals
- R
- Report Writing
- Requests by Shoplifting Detainees
- Restaurants in Stores
- Retail Fraud
- Retail Merchandising in Casinos
- RFID—Informed Consent: Ethical Considerations of RFID*
- Riots
- Robbery: Prevention Checklists and Questionnaire
- Roof Security
- S
- Security and Emergency Communications
- Security Mirrors
- Security Surveys
- Security Technology and the Retail Industry: A Glimpse into the Future of Loss Prevention
- Selected Security-Related Organizations
- Selecting and Hiring Loss Prevention Personnel
- Sell More, Lose Less: Understanding the Behavior of Shoppers and Thieves
- Sex Crimes in the Retail Environment
- Shoplifter Diversion: Don’t Just Stop Shoplifters—Get Them to Stop Shoplifting
- Shoplifter Profiling: A Retail Loss Prevention Tool
- Shoplifting
- Shoplifting, Definition
- Shoplifting and Organized Retail Theft
- Shortage Awareness Programs
- Shrinkage Reduction: A Plan that Actually Reduces Shrink
- Small Claims Court
- Special Police Powers for Security Officers: Issues for Consideration
- Stockrooms and Other Back-of-the-Store Areas
- Subliminal Messaging
- Subpoenas
- Sudden in Custody Death
- Supply Chain Security Overview for Retailing
- Surveillance
- T
- Standards of Conduct
- Standards of Conduct
- Threat Assessment and Management: An Integrative Approach
- Ticket Switching
- Till Taps
- Time Card Violations and Time Falsification
- Training
- Trash
- Trespass
- U
- Use of Off-Duty Police Officers in Loss Prevention
- Use of Private Investigators by Retailers
- V
- Vandalism
- Vendor Fraud, Badging, and Control
- Vendor Relations
- Video Surveillance: From CCTV to IP and Beyond
- Visitor Badging and Control
- VSOs vs. Plainclothes
- W
- Weapons
- Why Do Our Employees Steal?
- Window Smashing
- Winning the Battle Through Pre-Employment Screening for Loss Prevention Professionals: Ten Critical Things You Need to Know
- Witnesses and Their Reports
- Women and Minorities in Retail Security Today
- Women in Loss Prevention
- Working to Stop Robbery—A Grocery Store Perspective
- World’s Largest Retail Trade Association: The National Retail Federation’s Role in Retail Loss Prevention
- Workplace Violence: Zero Tolerance is Not Enough
- Definitions
- Index