Book Description
What you'll learn—and how you can apply it
Organizational silos prevent alignment. Aligned organizations instead work across functional boundaries. They have a relentless focus on doing whatever it takes to ensure their constituents have great experiences.
The purpose of mapping experiences isn’t just to create a diagram; it’s engage your team in a conversation. Facilitating that conversation is necessarily a part of the process.
This lesson is for you because…
- It will show you how to make the insight in your diagram actionable. Answers don’t magically fall out of the map—you have to elicit them from your team through building a shared reality. You’ll learn why facilitation is as important as creating a diagram and how to lead team successfully through a mapping workshop.
Prerequisites
- Should be interested in mapping or have a mapping effort coming up
Materials or downloads needed
- None