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Book Description

Whether you’re dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including:
• Choosing the right time to talk
• Engaging in productive dialogue
• Helping both star and struggling performers
• Developing a plan for effective follow-up


About HBR's 20-Minute Manager Series:
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.

Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Also available as an ebook.

Table of Contents

  1. Cover
  2. Series Page
  3. Title Page
  4. HBR Press Quantity Sales Discountsss
  5. Copyright Page
  6. Preview
  7. Contents
  8. Why Feedback Matters
    1. What makes feedback effective?
    2. Overcome your fear of giving feedback
  9. Choosing When to Give Feedback
    1. Identify the right situations
    2. Time the feedback
  10. Conducting a Feedback Discussion
    1. Plan the interaction
    2. Initiate the exchange
    3. Engage in dialogue
  11. Developing an Action Plan
    1. Specify next steps
    2. Follow up
    3. Assess yourself
  12. Handling Difficult Feedback Situations
    1. Dealing with noncommunicators
    2. Managing potentially volatile encounters
    3. Giving feedback to high performers
    4. Giving corrective feedback to your boss
  13. Creating a Receptive Climate for Feedback
    1. Make feedback a priority
    2. Give positive feedback publicly
    3. Empower everyone
  14. Learn More
  15. Sources
  16. Index
  17. Back Cover