BEST-SELLERS FROM AMACOM

People Styles at Work . . . and Beyond

By Robert Bolton and Dorothy Grover Bolton

The book reveals the strengths and weaknesses of four different people styles, providing practical techniques that work both on the job and off. Now including all new material on personal relationships, parenting, and more, this is the ultimate guide anyone can use to enhance even the most difficult relationships.

Just Listen: Discover the Secret to Getting Through
to Absolutely Anyone

By Mark Goulston

Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.

Talking to Crazy: How to Deal with the Irrational
and Impossible People in Your Life

By Mark Goulston

Difficult people can make life hard, but a select few can make it hell. The boss with nonsensical demands. The spouse who explodes at nothing. The overly emotional coworker, hostile neighbor, or friend who frequently bursts into tears. Top-ranked psychiatrist and communication expert Mark Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them.

Ask More: The Power of Questions to Open Doors,
Uncover Solutions, and Spark Change

By Frank Sesno

Ask More puts questions at the center of every conversation. Author Frank Sesno, an Emmy Award–winning journalist, has spent decades questioning global leaders and everyday people alike. He draws on his formidable interviewing skills to break down the art of inquiry into eleven categories of questions, each designed for a different purpose. Ask More recounts dozens of stories of people who have used questions to discover and excel. Whether you’re trying to manage a project, solve a problem, or confront an adversary, these stories are inspiring. They show how to ask, what to listen for, and how to link your questions to your goals.