INDEX
The index that appeared in the print version of this title was intentionally removed from the eBook. Please use the search function on your eReading device for terms of interest. For your reference, the terms that appear in the print index are listed below
Note: Page numbers in italics indicate figures; page numbers followed by “t” indicate tables.
accidents
administrative plans
after-action reviews
after-hours entry policies
AM/FM radios
applications
Application Service Providers (ASP)
assembly points, identifying
asset lists, in departmental plans
assigning tasks
asynchronous mirroring
attendance policies
back-end servers
backup media
BIA data collection
binders
biological attacks
blackouts
blizzards
bomb threats
building maintenance managers
business, measuring impact on
business case, building
Business Continuity and Disaster Recovery Policy (example)
Business Continuity Managers
business continuity plans (BCPs)
Business Impact Analysis (BIA)
business interruptions, definition of
Business Process Owners
call centers, recovery strategy for
“call trees”
CERT (Computer Emergency Response Team)
certifications
chemical hazards
chemical users
chief executive officers (CEOs)
chief information officers (CIOs)
chief operating officers (COOs), policy authority and responsibility and
civil crises, testing scenarios
civil risks
climate control
cloud storage
CMMI—Capability Maturity Model Integration
COBIT—Control Objectives for Information and Related Technologies
cold sites
collateral damage
collocate interactive teams
command, at Emergency Operations Centers
command and control
Command Centers
communications plans
community relations
company information, security of
company leadership plans
company newsletters
computer networks
computers
Configuration Management Database (CMDB)
contact lists
containment teams
continuity of leadership
continuity plans, types of
control, at Emergency Operations Centers
corporate communications
Corporate Communications Managers
corporate recovery plans
corporate responsibility
crisis management plans
Crisis Management Teams
critical business functions
Critical Process Breakdown Matrix
critical processes
Critical Process Impact Matrix
customers
damage, containing
dams
data and data systems
data communications and networks
Data Processing Managers
data storage options
data system risks
departmental plans
Department of Homeland Security (DHS)
desktop PCs
direction, setting
Disaster Containment Managers
disaster declarations
disaster recovery (DR) core teams
disaster recovery/business continuity programs
Disaster Recovery Managers
disaster recovery plan projects
disk mirroring
document management products
document repositories, preparing
downtime, cost of
drills
earthquakes
electrical blackouts
electrical service
electronic keys
emergency contact systems
emergency equipment lists
emergency lighting
Emergency Medical Technicians (EMTs)
Emergency Operations Centers
emergency operations plan
emergency orders
emergency purchasing authority
emergency response equipment inventory lists
emergency service providers
Employee Assistance Program (EAP) policies
Environmental Protection Agency (EPA)
essential services
evacuation
executives
exposures, identifying known
external network connections
external risks
extreme temperatures
facilities
access to
facility safety and security
Facilities Directors, crisis management plans and
facilities engineers
Facility Engineering Managers, responsibilities of
Facility Managers
Facility Security Managers
facility-wide risks
failover
Fair Labor Standards Act (FLSA)
family assistance
fatalities
fax/fax lines
Federal Bureau of Investigation (FBI)
federal emergency planning regulations
Federal Trade Commission
finance
fire
fire departments
firefighters
first point of contact
first responders
five layers of risk
floods
funding
gas(es)
hacker security break-in
hail
Hazardous Waste Contingency plan
Health Insurance Portability and Accountability Act (HIPAA)
health issues
help desk support, increased need for
hotels
hot sites
Human Resources
Human Resources Directors
Human Resources Managers
hurricanes
ice storms
immunizations, local sites for
inbound communications
incident debriefings
indoor air quality problems
industrial sites
information security risks
Information Systems Audit and Control Association (ISACA)
information technology (IT) departments
information technology (IT) recovery strategy
information technology (IT) technical recovery teams
Information Technology Help Desk
Infragard
injuries
insurance
intangible costs
Integrated System Testing
intellectual property
Interexchange Carriers (IXCs)
Interim Plan Notebook
Internet Service Providers (ISPs)
interviews, onsite
ISO—International Standards Organization
IT Business Continuity Managers
IT Directors
ITIL governance framework
ITIL—Information Technology Infrastructure Library
IT technical recovery teams
janitorial services
just-in-time (JIT) suppliers
Key Logs
key operating equipment
Key Process Indicators (KPIs)
labor management issues
landlords
laptop PCs
law enforcement authorities
leadership, continuity of
Lean/Six Sigma
leased property
legal advisers, crisis management plans and
legal teams
life, protecting
lighting, emergency
lightning
line conditioners
line management
load balancing
Local Area Networks (LANs)
location threats, testing scenarios
management, reporting results to
manual workaround processes, in departmental plans
manufactured risks
manufacturing, recovery strategy for
marketing, teams
materials
Materials Managers
maximum acceptable outage (MAO)
media relations
medical concerns
Medical Directors
medical kits, at Emergency Operations Centers
memory sticks
messengers
mirrored sites
mobile data backup
mobile devices
mobile recovery equipment
mobile security
mobile sites
modem connections
National Guard and Military Reserves
National Terrorism Advisory System
Network Attached Storage (NAS)
network/information security issues
networking
news media
Occupational Safety and Health Administration (OSHA)
office supplies, at Emergency Operations Centers
official announcements
off-site hazards
operational control
operations restoration priorities
organizational charts
outbound communications
Pandemic Emergency Managers
Pandemic Emergency Plans
Pandemic Plan Administrators
pandemic plans
pandemics
pandemic strategy
payroll policies
Personal Area Networks (PANs)
personal protective equipment (PPE)
physical keys
physical security issues
pipelines
Plan Administrators, turning files over to
Plan-Do-Check-Act loop
police departments
policies
post-traumatic counseling
power generators
Power Outage Action Plan
power protection strategies, building
Power Shedding Priorities
Power Shedding Tag Instructions
printers
Private Branch Exchange devices
procedures
process maps
program timelines
project, overview of
PROM (programmable read-only memory) chips
property, physical security of
public information officer
public messaging websites
public relations coordinators
public switched telephone networks (PSTN)
purchasing agents
Purchasing Managers
radio communications
recall rosters
records destruction and data retention policies
records retention
recovery activity logs
Recovery Gantt Charts
recovery point objectives (RPOs)
Recovery Site Managers
recovery sites
recovery solutions
recovery time objectives (RTO)
redundant array of independent disks (RAID)
reference materials
reference sections, assembling
relocating operations, in departmental plans
rest plans, implementing
results, reporting to management
riots
risk assessment
Risk Management Plans (RMPs)
RTO Hour-by-Hour Recovery Plans
sabotage
safety issues
safety persons
sales, teams
Sales Managers
sanitary facilities
Sarbanes-Oxley Act
seasonal flu
server capacity, testing
service agreement lists
Service Continuity Management
service contracts
service-level agreements (SLAs)
Service-Level Managers
sewer
shared computers
short message service (SMS) texting
shredders
sick leave policies
sickness
Simulation Exercises
snow
social media policies
software asset lists
solids
Spanish Influenza Pandemic
Spill Prevention Control and Countermeasures (SPCC) plan
stakeholders, identifying
Standalone Testing
status boards
status reports, hourly
Storage Area Networks (SAN)
strategy, selecting a
stress
structural problems
suppliers
surge protection
synchronous mirroring
system passwords
Table-top Exercises
tangible costs
tape backup
tasks, assigning
technical recovery plans
technical recovery teams
technical support charts
telecommunications system
telephones
televisions
tenants
terrorism
test servers, as backup data center
theft of confidential company information
threat analysis
three-year program strategy
thunderstorms
tools
tornadoes
Total Quality Management (TQM) school
toxic material storage
tracking logs
trailers
transportation
trespassing
triage
Underwriters Laboratories
Uninterruptible Power Supply (UPS)
U.S. Centers for Disease Control and Prevention (CDC)
U.S. Department of Health and Human Services
utility services
vacation policies
vendors
videoconferencing
virtualization of data
virtual meetings, pandemic plans and
Virtual Private Networks (VPNs)
virtual tape library (VTL) technology
virtual workers
viruses, computer
vital processes
vital records
Vital Records Managers
voice mail
Voice-over-Internet Protocol (VoIP)
voltage sags
voltage spikes
voltage surges
walk-around asset inventories
Walk-Through Testing
warm sites
war room
water
water pipe breakage
weather-related structural failure
websites
Wide Area Networks (WANs)
winds, high
Wireless Access Points (WAPs)
wireless networks
word-processing guidelines
Work Area Recovery Managers
work area recovery plans
work area recovery strategy
work areas
work-from-home policies
workplace stress
workplace violence
workstations
World Health Organization (WHO)