Home Page Icon
Home Page
Table of Contents for
COVER
Close
COVER
by Gary T. Furlong, Christopher W. Moore
The Conflict Resolution Toolbox, 2nd Edition
COVER
FOREWORD
ACKNOWLEDGMENTS
CHAPTER ONE: INTRODUCTION TO THE SECOND EDITION
WE ALL PRACTICE CONFLICT RESOLUTION DAILY
DIAGNOSIS: FINDING THE ROOT CAUSES OF CONFLICT
THEORIES VS. MODELS IN A PRACTICE PROFESSION
A WIDE RANGE OF CONFLICT ANALYSIS MODELS
BECOMING A REFLECTIVE PRACTITIONER
SUMMARY
HOW TO USE THIS BOOK
NOTES
CHAPTER TWO: OVERVIEW OF THE MODELS
WHY THESE NINE MODELS?
MODEL #1—THE STAIRWAY (INTERESTS/RIGHTS/POWER) MODEL
MODEL #2—THE TRIANGLE OF SATISFACTION
MODEL #3—THE CIRCLE OF CONFLICT
MODEL #4—THE DYNAMICS OF TRUST
MODEL #5—THE LAW OF RECIPROCITY
MODEL #6—THE LOSS AVERSION BIAS
MODEL #7—THE BOUNDARY MODEL
MODEL #8—THE SOCIAL STYLES MODEL
MODEL #9—MOVING BEYOND CONFLICT
NOTES
CHAPTER THREE: THE CONFLICT STORY: A CASE STUDY
A CASE STUDY
CHAPTER FOUR: MODEL #1: THE STAIRWAY(INTERESTS/RIGHTS/POWER)
BACKGROUND OF THE STAIRWAY MODEL
DIAGNOSIS WITH THE STAIRWAY MODEL
CASE STUDY: THE STAIRWAY DIAGNOSIS
STRATEGIC DIRECTION FROM THE STAIRWAY MODEL
CASE STUDY: STAIRWAY STRATEGIC DIRECTION
ASSESSING AND APPLYING THE STAIRWAY MODEL
PRACTITIONER'S WORKSHEET FOR THE STAIRWAY MODEL
ADDITIONAL CASE STUDY—STAIRWAY MODEL
NOTES
CHAPTER FIVE: MODEL #2: THE TRIANGLE OF SATISFACTION
BACKGROUND OF THE TRIANGLE MODEL
DIAGNOSIS WITH THE TRIANGLE OF SATISFACTION
CASE STUDY: TRIANGLE OF SATISFACTION DIAGNOSIS
STRATEGIC DIRECTION FROM THE TRIANGLE OF SATISFACTION
CASE STUDY: TRIANGLE OF SATISFACTION STRATEGIC DIRECTION
ASSESSING AND APPLYING THE TRIANGLE OF SATISFACTION MODEL
PRACTITIONER'S WORKSHEET FOR THE TRIANGLE OF SATISFACTION MODEL
ADDITIONAL CASE STUDY: TRIANGLE OF SATISFACTION
NOTES
CHAPTER SIX: MODEL #3: THE CIRCLE OF CONFLICT
BACKGROUND OF THE CIRCLE OF CONFLICT MODEL
DIAGNOSIS WITH THE CIRCLE OF CONFLICT
CASE STUDY: CIRCLE OF CONFLICT DIAGNOSIS
STRATEGIC DIRECTION FROM THE CIRCLE OF CONFLICT
CASE STUDY: CIRCLE OF CONFLICT STRATEGIC DIRECTION
ASSESSING AND APPLYING THE CIRCLE OF CONFLICT MODEL
PRACTITIONER'S WORKSHEET FOR THE CIRCLE OF CONFLICT MODEL
ADDITIONAL CASE STUDY—CIRCLE OF CONFLICT
NOTES
CHAPTER SEVEN: MODEL #4: THE DYNAMICS OF TRUST
BACKGROUND OF THE TRUST MODEL
DIAGNOSIS WITH THE TRUST MODEL
CASE STUDY: TRUST MODEL DIAGNOSIS
STRATEGIC DIRECTION FROM THE TRUST MODEL
CASE STUDY: TRUST MODEL STRATEGIC DIRECTION
ASSESSING AND APPLYING THE TRUST MODEL
PRACTITIONER'S WORKSHEET FOR THE TRUST MODEL
ADDITIONAL CASE STUDY: TRUST MODEL
NOTES
CHAPTER EIGHT: MODEL #5: THE LAW OF RECIPROCITY
BACKGROUND OF THE NATURAL LAWS
THE LAW OF RECIPROCITY
DIAGNOSIS WITH THE LAW OF RECIPROCITY
CASE STUDY: RECIPROCITY DIAGNOSIS
STRATEGIC DIRECTION FROM THE LAW OF RECIPROCITY
CASE STUDY: RECIPROCITY STRATEGIC DIRECTION
ASSESSING AND APPLYING THE LAW OF RECIPROCITY
ADDITIONAL CASE STUDY—LAW OF RECIPROCITY
NOTES
CHAPTER NINE: MODEL #6: THE LOSS AVERSION BIAS
BACKGROUND OF THE LOSS AVERSION BIAS
DIAGNOSIS WITH THE LOSS AVERSION BIAS
CASE STUDY: LOSS AVERSION DIAGNOSIS
STRATEGIC DIRECTION FROM THE LOSS AVERSION BIAS
CASE STUDY: LOSS AVERSION STRATEGIC DIRECTION
ASSESSING AND APPLYING THE LOSS AVERSION BIAS
ADDITIONAL CASE STUDY—LOSS AVERSION
NOTES
CHAPTER TEN: MODEL #7: THE BOUNDARY MODEL
BACKGROUND OF THE BOUNDARY MODEL
DIAGNOSIS WITH THE BOUNDARY MODEL
CASE STUDY: BOUNDARY MODEL DIAGNOSIS
STRATEGIC DIRECTION FROM THE BOUNDARY MODEL
CASE STUDY: BOUNDARY MODEL STRATEGIC DIRECTION
ASSESSING AND APPLYING THE BOUNDARY MODEL
PRACTITIONER'S WORKSHEET FOR THE BOUNDARY MODEL
ADDITIONAL CASE STUDY: BOUNDARY MODEL
NOTES
CHAPTER ELEVEN: MODEL #8: THE SOCIAL STYLE MODEL
BACKGROUND OF THE SOCIAL STYLE MODEL
DIAGNOSIS WITH THE SOCIAL STYLE MODEL
CASE STUDY: SOCIAL STYLE DIAGNOSIS
STRATEGIC DIRECTION FROM THE SOCIAL STYLE MODEL
CASE STUDY: SOCIAL STYLE STRATEGIC DIRECTION
ASSESSING AND APPLYING THE SOCIAL STYLE MODEL
PRACTITIONER'S WORKSHEET FOR THE SOCIAL STYLE MODEL
ADDITIONAL CASE STUDY: SOCIAL STYLE MODEL
NOTES
CHAPTER TWELVE: MODEL #9: MOVING BEYOND THE CONFLICT
BACKGROUND OF THE MOVING BEYOND MODEL
DIAGNOSIS WITH THE MOVING BEYOND MODEL
CASE STUDY: MOVING BEYOND DIAGNOSIS
STRATEGIC DIRECTION FROM THE MOVING BEYOND MODEL
CASE STUDY: STRATEGIC DIRECTION WITH THE MOVING BEYOND MODEL
ASSESSING AND APPLYING THE MOVING BEYOND MODEL
PRACTITIONER'S WORKSHEET FOR THE MOVING BEYOND MODEL
ADDITIONAL CASE STUDY—MOVING BEYOND MODEL
NOTES
CHAPTER THIRTEEN: CONCLUSION
NOTES
INDEX
END USER LICENSE AGREEMENT
Search in book...
Toggle Font Controls
Playlists
Add To
Create new playlist
Name your new playlist
Playlist description (optional)
Cancel
Create playlist
Sign In
Email address
Password
Forgot Password?
Create account
Login
or
Continue with Facebook
Continue with Google
Sign Up
Full Name
Email address
Confirm Email Address
Password
Login
Create account
or
Continue with Facebook
Continue with Google
Next
Next Chapter
Table of Contents
Add Highlight
No Comment
..................Content has been hidden....................
You can't read the all page of ebook, please click
here
login for view all page.
Day Mode
Cloud Mode
Night Mode
Reset