Preface
Introduction
Chapter 1 Leadership and Management Skills
Chapter 2 The Role of Humor and Fun
Chapter 3 Personal Skills
Chapter 4 Project Management Skills
Chapter 5 Environment Skills
Chapter 6 Organization Skills
Chapter 7 Negotiating Skills
Chapter 8 Political Skills
Chapter 9 Conflict Management Skills
Chapter 10 Sales Skills
Chapter 11 Change Management Skills
Chapter 12 Market and Customer Knowledge
Appendix
References and Resources