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by Sarah Wakefield
Technical Training Basics, 2nd Edition
Cover
Title Page
Copyright
Contents
About the Training Basics Series
Preface
1. The Technical Training Enigma
What Is Technical Training?
Differences Between Technical and Nontechnical Training
What Is a Technical Organization?
The Role of Technical Training Within the Technical Organization
Competency Assurance
Technical Courses Versus Technical Learning Experiences
Basic Requirements to Promote Technical Learning and Performance Improvement
Cracking the Enigma—Learning Measurement
What We’ve Learned
Getting It Done
2. Effective Technical Training
Active and Passive Learning
Variety, Differentiated Instruction, and Varied Practice
Getting It Done
3. The Successful Development Team
Roles in Technical Course Development
Successful Developer Characteristics
Traits of the Ideal Subject Matter Expert
Finding a Good SME
What We’ve Learned
Getting It Done
4. Technical Training Development Strategies
ADDIE Model
Agile
Reconciling ADDIE and Agile
Example: Iterative ADDIE
Getting It Done
5. Beginning the Technical Training Project
The Kickoff Meeting
Introductions, Expectations, and Administrative Information
Important Questions for Stakeholders and SMEs
Getting It Done
6. Targeting the Content
Identify SMART Learning Objectives
Prioritizing Content
Learning Strategy Analysis
Getting It Done
7. Arranging a Technical Curriculum
Options for Arranging a Technical Course
The Building Blocks of a Design Document
Getting It Done
8. Designing Classroom Exercises for Highly Technical Content
Three Categories of Exercises
Getting It Done
9. Gathering Information
Types of Information to Seek
In-House Sources of Information
External Sources of Information
Maximizing Information You Receive
Challenges of Gathering Information
Specific Tactics for Collecting Information
Getting It Done
10. Working With Subject Matter Experts
Developing Content With SMEs
Finding Out “the Why” From Your SME
Getting Past Tangents
Going Through Edits With Your SME
Getting It Done
11. The Pilot Class and Beyond
Helping Out the SME-Turned-Trainer
Development Opportunities From the Pilot Class
Post-Course Maintenance
Getting It Done
12. Troubleshooting: Challenges and Solutions
Challenge: Technical Content Is Too Complicated
Challenge: You Can’t Tell What Content Is “Nice to Know” and What Is “Need to Know”
Challenge: Your SME Has a Full-Time Job Outside the Training Department
Challenge: The Course You Have Been Asked to Redesign Has Already Been Taught for Years
Challenge: The Course That Never Gets Finished
Challenge: The Course That Needs to Be Finished Yesterday
Challenge: The Organization Doesn’t Understand Active Training
Challenge: You Don’t Know How to Make the Content Interactive
Challenge: SMEs Disagree on Content
Challenge: Equipment Is Unavailable for Training
Challenge: Concrete Answers Do Not Exist
Challenge: You Have a Global Training Audience
Challenge: Technology Keeps Changing
Challenge: I Don’t Know If My Learning Solution Is Effective
Summing It Up—A Final Word on Technical Training Basics
Getting It Done
References and Resources
About the Author
Back Cover
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