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Rebels at Work
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Rebels at Work
by Debra Cameron, Carmen Medina, Lois Kelly
Rebels at Work
Praise for Rebels at Work
Preface
Whom This Handbook Is For
What’s in This Handbook
How to Use This Handbook
What You’ll Learn
Will You Pay It Forward?
Conventions Used in This Book
Safari® Books Online
How to Contact Us
Acknowledgments
A Word from Lois
A Word from Carmen
1. Good Rebels, Great Work
Who Are These Good Rebels?
In a World Without Rebels
Organizational Silence: We Don’t Really Want Your Ideas
Somebody Do Something
Questions to Ponder
2. What Makes Me a Rebel at Work?
Good Rebel from Birth?
Rebels Along the Way
Three Common Rebel Tendencies
Being a Future Thinker
Working Ahead
Being Different
Accidental Rebels
Patient-Advocate Rebels
Corporate Social Responsibility Rebels
Questions to Ponder
3. Gaining Credibility
Understanding Your Boss
What Worries Your Boss?
R-E-S-P-E-C-T
Listen Closely to Pick Up Important Signals
Build a Rebel Alliance
Increasing Our Trustworthiness
Questions to Ponder
4. Navigating the Organizational Landscape
How Do Things Really Work?
What Is Most Valued?
How Are Decisions Made?
What are the business cycles?
How are resources allocated for new projects?
Why Do People Say No?
The Five Whys
What’s Their Perspective?
Which Relationships Are Especially Important?
Work Politics: Four Types of People You May Meet
Bureaucratic black belts
Tugboat pilots
Benevolent bureaucrats
Wind surfers
Developing Good Relationships
Respect other views
Empathize: What’s it like to be them?
Ways to Avoid Organizational Traps
Don’t Improvise
Say Thank You
Have You Mastered the Organizational Landscape?
Questions to Ponder
5. Communicating Your Ideas
Show What’s at Stake
Paint a Picture
Show That the Idea Can Really Work
Be Positive and Pithy
Build Support
The Ten Percent Rule
Gauging the Reaction to Your Ideas
What If They Don’t Like Your Idea?
Questions to Ponder
6. Managing Conflict
Three Stages of Conflict
Disagreement: Talking About Ideas
Controversy: Considering Ideas
Controversy Is Necessary for Change…
…But That Doesn’t Mean We Like It
Here’s Where Your Work Pays Off
Some Rebel Don’ts
Making Controversial Meetings Productive
Be prepared, and get help from allies
Show the so-what
Paint a realistic picture
Make the meeting long enough
When You Are in the Arena (AKA the Meeting)
Take a deep breath
Explain the focus of the meeting
Establish some ground rules
After presenting your idea
Ending well
What You’ll Gain
Conflict: Fighting About Ideas
Reading the Riot Act
A wake-up call
Formulating a rebel riot act
When You’re Mad as Hell
No personal attacks
Look at their side
Find out what your anger is telling you
It’s not about being right
Acknowledge the tension and disagreement
Quarantine your email and your mouth
Make a list
Anger will always be there
Questions to Ponder
7. Dealing with Fear, Uncertainty, and Doubt
Ten Fears That Can Hold You Back
Losing Your Job
Hurting Your Chances of Being Promoted
It’s easier with a supportive boss
It depends on the organizational culture
It’s easier if you engage in good rebel practices
Upsetting Your Boss (or the Powers That Be)
Hurting Your Reputation
Alienating Colleagues
Having to Deal with Conflict
Looking Stupid
Presenting to Senior Management
Now Go Make This Happen
Someone Else Taking Credit
Dealing with the Devils of Self-Doubt
Lean on Your Strengths
Identify Your “Give-Up” Line
Change Your Environment
Cleanse Your Assumptions
Questions to Ponder
8. A Guide to Rebel Self-Care
Don’t Let Work Consume You
Work Is Not More Important Than People
Heed the Warning Signs
The Three Rs of Rebel Self-Care
Retreating: Give Yourself a Break
Resetting: Determine the Next Step
Resiliency: Find the Strength You Need
Finding friends at work
Leaning on our strengths
Generating optimism, a rebel’s greatest asset
Knowing When to Quit
Giving Up on Your Idea
Leaving Your Organization
Finding the Right Boss
Should I Stay or Should I Go Now?
Questions to Ponder
9. Am I Becoming a Bad Rebel?
Avoiding Bad Rebel Behavior
1. Play Within the Rules
2. Keep Your Sense of Humor
3. Be an Idea Carrier, Not an Idea Warrior
4. Don’t Play the Hero
5. Find Your True Rebel Calling
Questions to Ponder
10. Give This Chapter to Your Boss
What Motivates Rebels
Rebels Want Change That Really Matters
They Care More About Work Than Most
What Signals Are You Sending to Your Team?
Creating the Right Work Environment
Be Very Clear About Success
Make It Safe to Disagree
Relationships, Messengers, and Heroes
Beware Your Biases
Create Organizational Habits that Enable Change
Don’t Expect Rebels to Have All the Details
Give Rebels the Right Work
Real Work, Not Innovation Task Forces
The Thorniest Problems
Positions for Understanding the Organization
The Art of Managing Rebels
No Lip Service
Beyond General Coaching
Help them understand the organizational landscape
Teach rebels to be prepared
Show rebels how to present ideas
Help rebels use controversy productively
Guide rebels on the next steps
Are Rebels Worth the Effort?
Questions to Ponder
Afterword
A. How Well Do You Know Your Organization?
Goals and Vision
Decision Making
Assessing Timing
B. Handy Rebel Lists
20 Ways to Be a More Effective Rebel
Top 10 Rebel Mistakes
Top 10 Rebel Fears
One-Line Inspirations
Guidelines for Framing
Opposition Tactics: The 10 Ds to Try to Stop Your Idea
Communicating Your Ideas
When You’re Mad as Hell
Ways to Avoid Bad Rebel Behavior
C. Recommended Rebel Reading
Navigating Inside Organizations
Conflict and Negotiation
Collaborating
Communicating
Creating
Growing Personally and Professionally
Glossary
Index
About the Authors
Colophon
Copyright
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Praise for Rebels at Work
Rebels at Work
Lois Kelly
Carmen Medina
Edited by
Debra Cameron
Beijing • Cambridge • Farnham • Köln • Sebastopol • Tokyo
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