Chapter 8. Phone and Instant Messaging
In this chapter, you find out how to make and take phone calls and send instant messages on your HTC One. Topics include the following:
→ Making phone calls
→ Sending and receiving text messages
→ Sending and receiving multimedia messages
As a cellular phone, your HTC One includes powerful features that enable you to make phone calls swiftly and easily. Your HTC One can also send both text-only instant messages and multimedia instant messages by using the Messaging app.
Phone
With the Phone app, you can quickly make and receive calls across the cellular network. When you need to talk to more than one other person, you can easily turn your current call into a conference call.
Open and Navigate the Phone App
The Phone app contains four tabs that enable you to make calls in various ways and to track the calls you receive.
1. On the Home screen, touch Phone.
Opening the Phone App from the Lock Screen
You can open the Phone app directly from the Lock screen. Swipe the Phone icon up to unlock and go directly to the Phone app.
2. Use the dial pad to dial the number.
3. If the Phone app displays a suggested contact with a matching number, you can tap the contact if it is the one you want.
4. Touch to place the call.
5. Touch Call History to see a list of the calls you have placed and received, including missed calls.
Making Your Logs Display the Information You Need
At first, the Phone app displays all your logs, but you can narrow down the view to specific logs so you can more easily find the calls and messages you need. You learn to do this later in this chapter.
6. Touch Favorites to see lists of Favorites and Frequently Contacted contacts.
7. Touch Contacts to display your full contacts list in the Contacts app.
8. Touch to see Contact Groups.
Receive a Call
When someone phones your HTC One, you can accept the call, reject it, or reject it and send a text message.
Accept a Call
1. When the phone rings, look at the contact name, if it is available, or the phone number if it is not, and decide whether to take the call.
2. Drag the green phone icon up to accept the call.
3. Touch to switch to the speakerphone.
4. Touch to mute the call. Touch again to turn off muting.
5. Touch to see a menu that allows you to put the call on hold and add a second line to the call (conference call).
6. Touch to end the call.
Reject a Call
If you do not want to accept the call, you can reject it so that it goes to your voicemail, and you can choose to send a text message to the caller.
1. Drag the red phone icon up to reject the call.
2. Touch to send the caller a text message.
3. Touch to select one of the canned messages.
4. Touch to type a custom message.
5. Touch to send the message.
Creating Your Own Canned Reject Messages
To create and save your own canned reject messages, open the text messages app, open an existing text message thread, touch the Menu icon and touch Quick Text. On the Quick Text screen, you will be able to edit, add, and remove Quick Text responses.
Handle Missed Calls
If you miss a phone call, you can quickly locate it in the Phone app’s logs so that you can return it.
1. Swipe the Phone icon up to unlock your HTC One and go straight to the Phone app.
2. If the Call History tab is not displayed, touch to display it.
3. If you want to change the logs displayed, touch the Phonebook drop-down.
4. Select how you want to filter the Call History display.
5. Touch a call log entry to dial the person back.
6. Touch and hold a call log entry to take some actions.
7. Touch to view this caller’s entire history with you, including missed calls, text messages, and emails you have exchanged.
8. Touch to edit the caller’s number and call that modified number.
9. Touch to view the caller’s contact card if it is in your Contacts.
10. Touch to send a text message to the caller.
11. Touch to delete this single call history entry.
12. Touch to delete all calls from this contact.
13. Touch to block this person.
14. Touch to copy the caller’s phone number into the clipboard so it can be pasted elsewhere, like in an email.
Place a Call
When you need to make a phone call, you can dial it manually using the keypad. But usually you can make a call more quickly by placing the call from a contact entry or by using your voice.
Dial with the Keypad
You can use the keypad to dial a call both when you need to call a number for which you do not have a contact and when you can remember part of the number for a contact.
1. Touch the Phone tab.
2. Start typing the phone number on the dial pad.
3. If Phone suggests the correct number, touch to dial it.
4. Alternatively, touch to display other matching numbers.
5. Touch the number you want to dial. If none of the suggestions are correct, touch Cancel and finish dialing the number manually.
Dial from a Contact Entry
If you know you have a contact entry for the person you want to dial, you can start from that contact entry.
1. In the Phone app, touch the Contacts tab to bring it to the front. Android switches from the Phone app to the Contacts app.
2. Touch the contact to display the contact’s details.
3. Touch the number you want to call.
Choose the Sources for the List of Contacts
When you touch the Contacts tab, you have the ability to choose what sources the names are pulled from. For example, you may still have contacts stored on your SIM card and want them displayed here. Touch the Phonebook drop-down to choose where the contact names are pulled from.
Control a Call
After accepting or establishing a phone call, you can control it from the Call screen.
1. Touch the Menu button.
2. Touch Hold to place the caller on hold.
3. Touch the Menu button and touch Unhold to remove the hold.
4. Touch the Dial Pad icon to display the dial pad. Touch it again to hide the dial pad.
5. Touch Mute to mute the call. Touch again to remove muting.
6. Touch the speaker icon to enable the speakerphone.
7. Touch to end the call.
Using Other Apps During a Call
During a call, you can use most other apps freely, but you cannot play music or video. You can take photos with the Camera app, but you cannot shoot videos. To switch to another app, either use the Recent Apps list or press the Home button and use the Apps screen as usual. While you are using another app, your HTC One displays a green bar at the top of the screen to remind you that you are in a call. Swipe down the Notification bar, and touch the item in the list that shows your call in progress. It should indicate the caller’s picture, the caller’s name, and how long the call has been connected for. You can also touch the white phone icon to the right of the caller information to hang up.
Make Conference Calls
You can quickly turn your current call into a conference call by adding further participants.
1. Touch the Menu button.
2. Touch Add Call.
3. Dial the call in the most convenient way. For example, touch the Contacts tab, touch the contact in the list, and then touch the Call button on the contact’s details screen.
4. When your HTC One has established the new call, the original caller is on hold. Touch Merge to merge the calls.
5. Touch the ellipsis next to a person to perform actions specific to that call.
6. Touch to put the other call(s) on hold and have a private conversation with this person.
7. Touch to view the person’s contact card.
8. Touch to hang up on just this person and return to the conference call.
9. Touch to add extra calls to the conference call. The exact number of people in a conference call depends on what your wireless carrier allows.
10. Touch to end the conference call.
1. Touch the Menu button.
2. Touch Settings.
3. Touch to set up or manage Fixed Dialing Numbers.
What Is Fixed Dialing Numbers?
Fixed Dialing Numbers (FDN) is a feature for when you want to lend your phone to someone and you want him or her to be able to dial only specific phone numbers. When you enable FDN, you have to provide a PIN that is used to disable FDN after it is enabled. After you have set up the list of allowed phone numbers, enable FDN and hand the phone to whomever you want to lend it to. The person will be able to dial only the numbers you entered until such time as you enter the PIN to disable FDN.
4. Touch to set up your voicemail service, or change it to use voicemail provided by a third party.
5. Touch to adjust voicemail settings.
6. Touch to enable support for hearing aids.
7. Touch to enable support for Teletype (TTY) mode that allows you to use Teletype equipment on a call.
8. Touch to choose when to forward calls. You can either forward all calls to a specific number or, more commonly, forward missed calls to your voicemail.
9. Scroll down for more settings.
10. Touch to choose whether you want to use Wi-Fi Calling.
What Is Wi-Fi Calling?
Wi-Fi Calling (or its technical name Universal Media Access [UMA]) is a technology that is provided by some carriers around the world, which allows your HTC One to roam between the cellular network and Wi-Fi networks. Typically when you are connected to a Wi-Fi network, any calls you make are free and of higher audio quality because of the faster speeds. As you move out of Wi-Fi coverage, your HTC One hands the call off to the cellular network, and vice versa, allowing your call to continue without interruption. If you want to read more about UMA or Wi-Fi calling, read this online article: http://crackberry.com/saving-call-charges-recession-your-blackberry. It may be on a BlackBerry blog, but the descriptions of the technology still apply.
11. Touch to change your Caller ID and Call Waiting settings.
12. Touch to enable Cell Broadcast, which is a technology that allows broadcasting of emergency information.
13. Touch to change Cell Broadcast settings, including what channels you want to receive.
14. Touch to add Internet call (or SIP) accounts if you plan to use Internet calling.
15. Touch to choose when to use Internet calling. You can use it exclusively for all calls, only for Internet calls, or prompt each time a call is placed.
16. Touch to choose whether you want your HTC One to allow you to send text messages to people whose calls you decline or to set up reminders to call them back.
17. Scroll down for more settings.
18. Touch to choose whether you want to be prompted to save an unknown number to someone in your contact list.
19. Touch to choose whether to use home dialing assistance when roaming to other countries.
20. Touch to change your Home Dialing settings, which allows you to choose to leave a number as is that you are dialing from a foreign country or amend it to use the +<country code> annotation.
21. Touch to choose whether to preview missed call information on the Lock screen.
22. Touch to save your changes and return to the previous screen.
SMS and MMS
Short Message Service (SMS), also known as text messaging, has been around for a long time and is still used today as the primary form of communication for many younger phone users. Multimedia Message Service (MMS) is a newer form of text messaging that can contain pictures, audio, and video as well as text. Your HTC One can send and receive both SMS and MMS messages.
Get to Know the Messaging App
You use the Messaging app to send and receive text messages. This app has all the features you need to compose, send, receive, and manage these messages.
1. Touch the Messaging icon on the Home screen.
2. Touch to compose a new text message.
3. Touch the sender’s picture to show the Quick Connect bar.
4. Touch a message thread to open it.
5. Touch the Menu button to change the Messaging app settings or to delete message threads.
Manage Settings for the Messaging App
You use the settings of the Messaging app to manage how the app handles your SMS and MMS messages. Before you actually start working with SMS and MMS, let’s take a look at the settings.
1. Touch the Menu button.
2. Touch to delete one or more message threads.
3. Touch to back up your message to a file and save it on your HTC One or email it to someone, and restore messages that are in an existing messages backup.
4. Touch to manage your messages block list.
5. Touch to choose threads and move them to a secure message Inbox.
6. Touch to choose contacts in message threads already in your message list to block.
7. Touch to mark all message threads as read.
8. Touch to change the way in which the message list is sorted. You can choose to sort by date or name.
9. Touch Settings to see more settings.
A Secure Box is a special password protected Inbox where you can move messages to keep them from prying eyes. To access the Secure Box, touch the All Messages drop-down on the top left of the screen. The first time you access the Secure Box, you are asked to choose a password. Each time you access it in the future, you must type that password in to see the messages.
10. Touch to set how and when Notifications are sent for messages.
11. Touch to set SMS-specific settings.
12. Touch to set MMS-specific settings.
13. Touch to set general settings.
14. Touch to set emergency alert settings.
2. Touch to choose to also play a notification sound when a notification is displayed.
3. Touch to choose the notification sound to be played.
4. Touch to choose to also vibrate when a notification is received.
5. Touch to choose whether you want a preview of the message to be shown on the Lock screen.
6. Scroll down for more settings.
7. Touch to choose whether you want to be notified when a message you have sent has completed sending.
8. Touch to choose whether you want to be notified if a message you sent has failed.
9. Touch to play a notification sound when your message has been sent.
10. Touch to choose the notification sound to be played.
11. Touch to choose whether to also vibrate when playing the sent notification sound.
12. Touch to choose if any messages should be displayed on the screen when your messages successfully send or fail, both, or no message.
13. Touch the Back button to return to the main Settings screen.
Text Message (SMS) Settings
1. Touch to choose whether you want to receive a delivery report for each SMS you send.
2. Touch to change the SMS Service Center number if necessary.
3. Touch to manage any old SMS messages still on your SIM card.
What Does the Manage SIM Card Messages Command Do?
Many old cell phones store text messages on the SIM card and not in the phone’s memory. If you have just upgraded from an older phone, you might still have text messages on the SIM card that you would like to retrieve. Touch Manage SIM Card Messages on the Settings screen in the Messaging app to display the Manage SIM Card Messages screen. You can then copy the messages to your HTC One’s memory and copy the senders to your contacts in the Contacts app.
4. Touch to choose whether to support accented characters in SMS messages.
5. Touch the Back button to save your changes and return to the main Settings screen.
Multimedia Message (MMS) Settings
1. Touch to choose whether you want to receive a delivery report for each MMS you send.
2. Touch to choose whether you want to receive a read report for each MMS you send.
3. Touch to automatically retrieve the MMS and its contents when you receive it.
4. Touch to automatically retrieve the MMS and its contents when you receive it while you are roaming.
5. Touch to set the priority level for MMS messages you send. You can choose Low, Medium, or High.
6. Touch to choose the maximum size of an MMS you send. Remember that the smaller the size, the more degraded pictures and video are.
7. Touch the Back button to save your changes and return to the main Settings screen.
2. Touch to choose whether you want to include call history when you search the Call History.
3. Touch to include the recipient’s email address in search results.
4. Touch to choose how many lines of the message to show in the message preview.
5. Scroll down for more settings.
6. Touch to delete old messages when limits you set have been reached. These limits are set in step 7 and 8.
7. Touch to set the maximum number of text messages (SMS) to keep per conversation.
8. Touch to set the maximum number of multimedia messages (MMS) to keep per conversation.
9. Touch to set or change the password for the Secure Box where you store your private messages.
10. Touch to choose whether to save messages that you block in the Block Message box.
11. Touch to choose whether you want to append a signature to all outgoing messages.
12. Touch to enter the signature for all outgoing messages if you enabled it in step 11.
13. Scroll down for more settings.
14. Touch to set a custom background for the messages app by selecting a picture.
15. Touch to change the color of the message bubble color and text.
16. Touch to restore your background and color changes to the default.
17. Touch to set the font size for the text used in the message thread display.
18. Touch the Back button to save your changes and return to the main Settings screen.
What’s the Difference Between a Delivery Report and a Read Report?
A delivery report indicates that the message has reached the destination device. A read report indicates that the message has been opened for viewing. There is still no guarantee that whoever opened the message has actually read it, let alone understood it.
Don’t Autoretrieve MMS While Roaming
Disable the automatic retrieval of multimedia messages when you travel to other countries because automatically retrieving these messages when you’re roaming can result in a big bill from your provider. International carriers love to charge large amounts of money for people traveling to their countries and using their networks. The only time it is a good idea to leave this enabled is if your carrier offers an international SMS or MMS bundle where you pay a flat rate upfront before leaving. When you have autoretrieve disabled, you see a Download button next to a multimedia message. You have to touch it to manually download the message.
Compose Messages
When you compose a new message, you do not need to make a conscious decision about whether it is an SMS message or an MMS message. As soon as you add a subject line or attach a file to your message, your HTC One automatically treats the message as an MMS message.
Here is how to compose and send messages:
1. Touch to compose a new message.
2. Start typing the recipient’s phone number, or if the person is in your contacts, type the name. If one or more matches are found, touch the mobile number you want to use.
3. Touch and start typing your message.
4. Touch to send your message.
>>>Go Further: Message Limits and Messages
Attach Files to Messages
If you want to send a picture, audio file, or video along with your text message, all you need to do is attach the file. Attaching a file turns your SMS message into an MMS message.
1. Touch to attach a file.
2. Touch to choose the type of attachment.
