Introduction
1 A Frustrating Transaction
2 An Intriguing Course
3 What Is Legendary Service?
4 A Catalyst for Change
5 Ideal Service
6 Culture of Service
7 Attentiveness
8 Responsiveness
9 Empowerment
10 Six Months Later
Legendary Service Self-Assessment for Service Providers
Acknowledgments
About the Authors
Services Available—The Ken Blanchard Companies
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