Introduction
Gentile, M. Giving Voice to Values: How to Speak Your Mind When You Know What’s Right. Ann Arbor, MI: Sheridan Books, 2010.
Krauss, C. “Leadership Trends: Busy CEOs Spend Most of the Week Managing Communications and in Meetings.” Yahoo! Finance / BusinessWire. May 6, 2014.
Silverman, S. E. “Where’s the Boss? Trapped in a Meeting.” Wall Street Journal. February 14, 2012.
Part 1
Chapter 1
American Bar Association. Model Code of Professional Responsibility. (1969). http://www.americanbar.org/groups/professional_responsibility/publications/model_rules_of_professional_conduct.html
Arbab K. B., Spaulding, A., Johnson, C. E., and Gamm, L. “Success Factors for Strategic Change Initiatives: A Qualitative Study of Healthcare Administrators’ Perspectives,” Journal of Healthcare Management 59, no. 1 (2014): 65–81.
Gentile, M. Giving Voice to Values: How to Speak Your Mind When You Know What’s Right. Ann Arbor, MI: Sheridan Books, 2010.
Gottlieb, J., and Willmott, P. The Digital Tipping Point: McKinsey Global Survey Results. (2014). http://www.mckinsey.com/insights/business_technology/the_digital_tipping_point_mckinsey_global_survey_results
Hazley, G. “Frustrated Journo Groups Tell Obama PA Officers Stymie Reporting.” O’Dwyer’s: Inside News of Public Relations and Marketing Communications. July 9, 2014.
Herring, K. “Management in Real Life: Top Communicators.” Management Quarterly 49, no. 4 (2008): 28–31.
Hyatt, M. Leadership, Success and Accessibility. Michael Hyatt: Helping Leaders Leverage Influence. June 26, 2012. http://michaelhyatt.com/leadership-success-accessibility.html
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Northouse, P. G. Leadership: Theory and Practice. Thousand Oaks, CA: SAGE Publications, 2010.
O’Toole, J., and Bennis, W. “What’s Needed Next: A Culture of Candor.” Harvard Business Review 87, no. 6 (2009): 54–61.
Potter, P .B. K, and Baum, M. A. “Looking for Audience Costs in All the Wrong Places: Electoral Institutions, Media Access, and Democratic Constraint.” Journal of Politics 76, no. 1 (2014): 167–81.
Quast, L. New Managers: 4 Reasons You Need an ‘Open Door’ Policy. October 7, 2013. http://www.forbes.com
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Vielmetter, G., and Sell, Y. “Leadership Is About to Get More Uncomfortable.” Harvard Business Review Blog Network. July 1, 2014. http://blogs.hbr.org
Waligo, V. M., Clarke, J., and Hawkins, R. “The ‘Leadership-Stakeholder Involvement Capacity’ Nexus in Stakeholder Management.” Journal of Business Research, 67, no. 7 (2014): 1342–52.
Chapter 2
Bowen, S. “A State of Neglect: Public Relations as ‘Corporate Conscience’ or Ethics Counsel.” Journal of Public Relations Research 20, no. 3 (2008): 271–296.
Dresp-Langley, B. “The Communication Contract and Its Ten Ground Clauses.” Journal of Business Ethics 87, no. 3 (2009): 415–36.
Forman, J. “Leaders as Storytellers: Finding Waldo.” Business Communication Quarterly 70, no. 3 (2007): 369–73.
Gentile, M. Giving Voice to Values: How to Speak Your Mind When You Know What’s Right. Ann Arbor, MI: Sheridan Books, 2010.
Grossman, D. You Can’t Not Communicate. Bloomington, IN: AuthorHouse, 2010.
Hyatt, M. Are You a Responsive Person? July 27, 2011. http://www.michaelhyatt .com
Marken, G. A. “Corporate Communications: It’s All About Delivering Value.” Public Relations Quarterly 6, no. 2 (2001): 39–40.
Martin, J. H., and Grbac, B. “Using Supply Chain Management to Leverage a Firm’s Market Orientation.” Industrial Marketing Management 32, no. 1 (2003): 25–38.
Meyer, C., and Kirby, J. The Big Idea: Leadership in the Age of Transparency. Harvard Business Review 88, no. 4 (2010): 38–46.
Murphy, P. “Developing, Communicating and Promoting Corporate Ethics Statements: A Longitudinal Analysis.” Journal of Business Ethics 62, no. 2 (2005): 183–9.
Oliveira, M. F. “The Leader as the Face of a Crisis: Philip Morris’ CEO’s Speeches During the 1990s.” Journal of Public Relations Research 21, no. 4 (2009): 361–80.
Robles, M. M. “Executive Perceptions of the Top 10 Soft Skills Needed in Today’s Workplace.” Business Communication Quarterly 75, no. 4 (2012), 453–65.
von Groddeck, V. “Rethinking the Role of Value Communication in Business Corporations From a Sociological Perspective: Why Organizations Need Value-Based Semantics to Cope with Societal and Organizational Fuzziness.” Journal of Business Ethics 100, no. 1 (2011): 69–84.
Werder, K. P., and Holtzhausen, D. “Organizational Structures and Their Relationships with Communication Management Practices: A Public Relations Perspective from the United States.” International Journal of Strategic Communication 5, no. 2 (2011): 118–42.
Chapter 3
Arvidsson, S. “Communication of Corporate Social Responsibility: A Study of the View of Management Teams in Large Companies.” Journal of Business Ethics 96, no. 3 (2010): 339–54.
Bernard, J. Business at the Speed of Now: Fire Up Your People, Thrill Your Customers, and Crush Your Competitors. Hoboken, NJ: Wiley, 2011.
Bock, H. The Case for Transparency in Leadership. April 3, 2012. http://www .clomedia.com
Carr, A. “Punk, Meet Rock: Inside Airbnb’s Grand Hotel Plans,” Fast Company, April 2014, 75–112.
Dando, N., and Swift, T. “Transparency and Assurance: Minding the Credibility Gap.” Journal of Business Ethics 44, no. 2–3 (2003): 195–200.
DeKay, S. H. “Doing What’s Right: Communicating Business Ethics.” Business Communication Quarterly 74, no. 3 (2011): 287–88.
Gentile, M. Giving Voice to Values: How to Speak Your Mind When You Know What’s Right. Ann Arbor, MI: Sheridan Books, 2010.
Halter, M. V., and de Arruda, M. C. C. “Inverting the Pyramid of Values? Trends in Less-Developed Countries.” Journal of Business Ethics 90, no. 3 (2009): 267–75.
Jadhi, K., and Acikdilli, G. (2009). “Marketing Communications and Corporate Social Responsibility (CSR): Marriage of Convenience or Shotgun Wedding?” Journal of Business Ethics 88, no. 1 (2009): 103–13.
Jaques, T. “Issue Management as a Post-Crisis Discipline: Identifying and Responding to Issue Impacts Beyond the Crisis.” Journal of Public Affairs 9, no. 1 (2009): 35–44.
Llopis, G. 5 Powerful Things Happen When a Leader Is Transparent. September 10, 2012. http://www.forbes.com
Massey, J. E. “Managing Organizational Legitimacy: Communication Strategies for Organizations in Crisis.” Journal of Business Communication 38, no. 2 (2001): 153–82.
Meyer, C., and Kirby, J. The Big Idea: Leadership in the Age of Transparency. Harvard Business Review 88, no. 4 (2010): 38–46.
Michener, G., and Bersch, K. “Conceptualizing the Quality of Transparency.” Paper presented at the Global Conference on Transparency, Rutgers University, Newark, NJ, 2011.
Pies, I., Beckmann, M., and Hielscher, S. “Value Creation, Management Competencies, and Global Corporate Citizenship: An Ordonomic Approach to Business Ethics in the Age of Globalization.” Journal of Business Ethics 94, no. 2 (2010): 265–78.
Pontefract, D. “Rethinking the Work of Leadership.” Harvard Business Review Blog Network. July 12, 2013.
Rawlins, B. “Give the Emperor a Mirror: Toward Developing a Stakeholder Measurement of Organizational Transparency.” Journal of Public Relations Research 21, no. 1 (2009): 71–99.
Tilley, E. “The Ethics Pyramid: Making Ethics Unavoidable in the Public Relations Process.” Journal of Mass Media Ethics 20, no. 4 (2005): 305–20.
Wagner, T., Lutz, R. J., and Weitz, B. A. “Corporate Hypocrisy: Overcoming the Threat of Inconsistent Corporate Social Responsibility Perceptions.” Journal of Marketing 73, no. 6 (2009): 77–91.
Part 2
Chapter 4
De Vries, R. E., Bakker-Pieper, A., and Oostenveld, W. (2010). “Leadership—Communication? The Relations of Leaders’ Communication Styles with Leadership Styles, Knowledge Sharing and Leadership Outcomes.” Journal of Business Psychology 25, no. 3 (2010): 367–80.
Gentile, M. Giving Voice to Values: How to Speak Your Mind When You Know What’s Right. Ann Arbor, MI: Sheridan Books, 2010.
Kotter, J. “Leading Change: Why Transformation Efforts Fail.” Harvard Business Review 73, no. 2 (2005): 59–67
Meng, J., Berger, B., Gower, K. K., and Heyman, W. “A Test of Excellent Leadership in Public Relations: Key Qualities, Valuable Sources, and Distinctive Leadership Perceptions.” Journal of Public Relations Research 24, no. 1 (2012): 18–36.
Murphy, P. “Developing, Communicating and Promoting Corporate Ethics Statements: A Longitudinal Analysis.” Journal of Business Ethics 62, no. 2 (2005): 183–9.
Simoes, C., Dibbs, S., and Fisk, R. “Managing Corporate Identity: An International Perspective.” Journal of the Academy of Marketing Science 33, no. 2 (2005): 153–68.
Torppa, C., and Smith, K. L. (2011). “Organizational Change Management: A Test of the Effectiveness of a Communication Plan.” Communication Research Reports 28, no. 1 (2011): 62–7.
Chapter 5
David, G. “Internal Communication: Essential Component of Crisis Communication.” Journal of Media Research 10, no. 2 (2011): 72–81.
French, S. L., and Holden, T. Q. “Positive Organizational Behavior: A Buffer for Bad News.” Business Communication Quarterly 75, no. 2 (2012): 208–20.
Gentile, M. Giving Voice to Values: How to Speak Your Mind When You Know What’s Right. Ann Arbor, MI: Sheridan Books, 2010.
Kupritz, V., and Cowell, E. “Productive Management Communication: Online and Face-to-face.” Journal of Business Communication 48, no. 1 (2011): 54–82.
Madlock, P., Martin, M. M., Bogdan, L., and Ervin, M. “The Impact of Communication Traits on Leader-member Exchange.” Human Communication 10, no. 4 (2007): 451–64.
Mayfield, J., and Mayfield, J. “The Role of Leader-motivating Language in Employee Absenteeism.” Journal of Business Communication 46, no. 4 (2009): 455–79.
Mazzei, A., Kim, J., and Dell’Oro, C. “Strategic Value of Employee Relationships and Communicative Actions: Overcoming Corporate Crisis with Quality Internal Communication.” International Journal of Strategic Communication 6, no. 1 (2012): 31–44.
Mueller, B. H., and Lee, J. “Leader-member Exchange and Organizational Communication Satisfaction in Multiple Contexts.” Journal of Business Communication 39, no. 2 (2002): 220–44.
Northouse, P. G. Leadership: Theory and Practice. Thousand Oaks, CA: SAGE Publications, 2010.
Schullery, N. (2013). “Workplace Engagement and Generational Differences in Values.” Business Communication Quarterly 76, no. 2 (2013): 252–65.
Smith, J. M. “All Good works are Not Created Equal: Employee Sensemaking of Corporate Philanthropy.” Southern Communication Journal 77 no. 5 (2012): 369–88.
Tucker, E. Five Best Practices for Fostering a Culture of Communication. Human Capital Institute. July 24, 2013. http://www.hci.org
Chapter 6
Cuellar-Fernandez, B., Fuertes-Callen, Y., and Lainez-Gadca, J. A. “The Impact of Corporate Media News on Market Valuation.” Journal of Media Economics 23, no. 2 (2010): 90–110.
Hockerts, K., and Moir, L. “Communicating Corporate Responsibility to Investors: The Changing Role of the Investor Relations Function.” Journal of Business Ethics 52, no. 1 (2004): 85–98.
Kelley, K. S., Laskin, A. V., and Rosenstein, G. A. “Investor Relations: Two-way Symmetrical Practice.” Journal of Public Relations Research 22, no. 2 (2010): 182–208.
Murrey, D. W. Perspectives on Best Practices in Dealing and Communicating with the Investment Community. (2013). http://www.rrdonnelley.com
Northouse, P. G. Leadership: Theory and Practice. Thousand Oaks, CA: SAGE Publications, 2010.
Penning, T. “The Value of Public Relations in Investor Relations: Individual Investors’ Preferred Information Types, Qualities, and Sources.” Journalism & Mass Communication Quarterly 88, no. 3 (2011): 615–31.
Pettigrew, J. E., and Reber, B. H. “The New Dynamic in corporate Media Relations: How Fortune 500 Companies are Using Virtual Press Rooms to Engage the Press.” Journal of Public Relations Research 22, no. 4 (2010): 404–28.
Chapter 7
Dickson, M. A., and Eckman, M. “Media Portrayal of Voluntary Public Reporting about Corporate Social Responsibility Performance: Does Coverage Encourage or Discourage Ethical Management?” Journal of Business Ethics 83, no. 4 (2008): 725–43.
Hayes, G. “Beyond Memorization: A Guide to Coaching Executives for the Media.” In PR News’ Media Training Guidebook. Edited by Goldstein S., 124–6. Rockville, MD: PR News Press, 2011
Keosuis, S., Popescu, C., and Mitrook, M. “Understanding Influence on Corporate Reputation: An Examination of Public Relations Efforts, Media Coverage, Public Opinion, and Financial Performance from an Agenda-building and Agenda-setting Perspective.” Journal of Public Relations Research 19, no. 2 (2007): 147–65.
Lehtimaki, H., Kujala, J., and Heikkinen, A. “Corporate Responsibility in Communication: Empirical Analysis of Press Releases in a Conflict.” Business Communication Quarterly 74, no. 4 (2011): 432–49.
Moon, S. J., and Hyun, K. D. “The Salience of Stakeholders and their Attributes in Public Relations and Business News.” Journal of Mass Media Ethics 24, no. 1 (2009): 59–75.
Ulmer, R. R., Seeger, M. W., and Sellnow, T. “Post-crisis Communication and Renewal: Expanding the Parameters of Post-crisis Discourse.” Public Relations Review, 33, no. 2 (2007): 130-134.
Veil, S. R., and Ojeda, F. “Establishing Media Partnerships in Crisis Response.” Communication Studies 61, no. 4 (2010): 412–29.
Chapter 8
Barnes, N. G., and Mattson, E. “Social Media in the 2009 Inc. 500: New Tools and New Trends.” Journal of New Communications Research 4, no. 2 (2009): 70–9.
Chaturvedi, M. Effective Social Media Strategies–Four Tips, Four Benefits. (2013). http://www.oracle.com/us/corporate/profit/big-ideas/042213-mchaturvedi- 1937903.html
Clay, K. Why Business Should Use Social Media for Customer Service. November 30, 2012. http://www.forbes.com
Gianatasio, D. JetBlue Knows How to Communicate with Customers in Social, and When to Shut up. September 9, 2013. http://www.adweek.com
Huffaker, D. “Dimensions of Leadership and Social Influence in Online Communities.” Human Communication Research 36, no. X (2010): 593–617.
McKinsey. McKinsey Global Survey: The Digital Tipping Point. (2014). http://www.mckinsey.com/insights/business_technology/the_digital_ tipping_point_mckinsey_global_survey_results
Smudde, P. “Blogging, Ethics and Public Relations: A Proactive and Dialogic Approach.” Public Relations Quarterly 10, no. 3 (2005): 34–8.
Stephens, K. K., and Malone, P. C. “If the Organizations Won’t Give us Information. The Use of Multiple New Media for Crisis Technical Translation and Dialogue.” Journal of Public Relations Research 21, no. 2: 229–39.
Vorvoreanu, M. “Perceptions of Corporations on Facebook: An Analysis of Facebook Social Norms.” Journal of New Communications Research 4, no. 1 (2009): 67–86.
Weber S. The Social CEO: Executives Tell All. (2012). http://www.webershandwick.com/uploads/news/files/Social-CEO-Study.pdf