accountability/responsibility, 56
aha moments, 41
alignment, organizational, 58–60
angels, serving, 32, 37. See also ethical dilemmas
appreciation/gratitude, 90
audience, understanding your, 76–81, 82–85. See also communication
authenticity, 77–78
Baby Doc (Jean-Claude Duvalier), 29
balance, reflection between action and, 44
behavior, modeling, 92–93
Blaikie, Ann, 89
capital. See funding sources
CEOs, 46–47
choices, ethical, 33–36
clarity, strategic, 58–60
communication
connecting with others through, 75–76
language issues of, 74–75
styles of, 81–85
understanding your audience, 82–85
unspoken, 76
of your vision, 77–81
company vision. See vision
compromise, 34–35
core values. See values
courage, 54
credibility, 59
decision making, ethical dilemmas of, 31–36
defining moments, 41
devils, dealing with, 28–32, 39. See also ethical dilemmas
discipline, 72
practicing, 68–71
procrastination as enemy of, 66–67
doubt
Mother Teresa’s, 52–53
productive use of, 58–60
dreams, power of, 14–15
Duvalier, Jean-Claude (Baby Doc), 29
effectiveness, operational, 58–60
emotional readiness to begin, 43, 44–45
employees
assessing satisfaction of, 58–60
valuing, 6
endorsements, 34
ethical dilemmas
funding sources, 28–31
guiding principles for, 33–36
financial readiness to begin, 43, 45–47
focusing on an issue, 22–23, 100–101
funding sources
choices about, 33–36
ethical dilemmas of, 28–29, 29–32
gratitude/appreciation, 90
Home for the Dying, 41–42
joy of discipline, 64–65, 67–68, 69–70
Keating, Charles, 29
language issues of communication, 77–81. See also communication
leaders
adjusting communication style, 81–85
applying powers of silence, 99–100
assessment by, 58–60
communication skills of, 80
embracing questions/doubts of others, 55–56
funding efforts by, 46–47
interactions with others, 92–93
making compromises, 34–35
roles of, 21–23
valuing others, 90–93
as voice of vision, 23–24
decision making factors, 43
reactions to style of, 81–82
standards of, xii
Lincoln Savings and Loan, 29
listening/observing in communication, 77
meditation, 96–97
message communication, 77–81
Missionaries of Charity, 112–114
about, ix–x
alignment between vision and action, 20
eight principles of, xi (See also Teresa Principles)
ethical dilemmas, 29–31
founding and mission of, 11–12, 16–17
power of, 24
volunteering with, 113–114
Morphew, Clark, 31
Mother Teresa
communication issues for, 74–75, 76–79, 85
discipline of, 65
doubts of, 53–56
dream/vision of, 14–15
focus of, 31
impact on others of, 88
leading by example, 21
milestone dates, 11–12
Nobel Peace Prize, 90
persistence and strength of, 52–53
position on endorsements/ recommendations, 33–34
power of silence to, 98–99
principles of (See Teresa Principles)
website, 114
Muggeridge, Malcolm, 74
Murphy, Richard, 7
MyChanges website, 108
nonprofit organizations, 43, 48
observing/listening in communication, 77
operational issues
effectiveness, 58–60
organizational alignment, 58–60
Paul VI, Pope, 16–17
Prem Dan, 44–45
preparation, 44. See also readiness to begin
principles. See also Teresa Principles
guidance for ethical dilemmas, 33–39
procrastination, 66–67
embracing, 55–56
processing through, 56–58
quieting your mind, 96–102
Quote Book, 70–71
readiness to begin, 41, 42–49, 50
Redmoon, Ambrose, 54
reflection
balance between action and, 44
power of silence for, 96–102
respect, 92–93
responsibilities, taking care of your, 66–67
responsibility/accountability, 56
risk, understanding, 43, 45–46, 54
Shanti Nagar (City of Peace), 16–17
silence, 96–102
simplicity of vision, 19–20
Sisters of Charity, volunteering with, 113–114
Something Beautiful for God (documentary), 74
Stern magazine, 30
strategic clarity, 58–60
Teresa, Mother. See Mother Teresa
Teresa Principles, xi
benefiting from, 104–108
communication, 86
description of concepts of, 106–107
discipline, 72
dreaming/speaking the vision, 25
embracing power of doubt, 61
ethical dilemmas, 37
picking your moment, 50
treatment of others, 94
using silence, 102
truth, quest for, 57–58
values
collaborative focus on, 22–23
drawing the line, 33, 37 (See also ethical dilemmas)
identifying your core, 18–19
valuing others
appreciation and gratitude, 89
paying attention, 90–93
Vatican Bank, 30
vision
communication of, 77–81
incorporating the company’s, 22–23
leader as voice of, 23–24
Mother Teresa’s, 16–17
readiness to launch your, 42–49
setting up your, 18–19
simplicity of, 19–20
using doubt to realize your, 59
websites
Mother Teresa’s, 114
MyChanges, 108
Wooding, Dan, 88