Notes
Foreword
1. He told me the name of the bank, which I am not repeating here, but you can try to guess which bank it is.
Introduction
2. John Chambers, interview by Ed Frauenheim and Jessica Rohman, Great Place to Work Conference, Great Place to Work, May 25, 2017.
3. Jay Yarow, “The Greatest Tech Companies in History, Period,” Business Insider, January 24, 2012, http://www.businessinsider.com/the-greatest-companies-in-the-history-of-technology-period-2012-1; Jena McGregor, “Cisco Names John Chambers’s Successor,” Washington Post, May 4, 2015, https://www.washingtonpost.com/news/on-leadership/wp/2015/05/04/cisco-names-successor-to-longtime-ceo-john-chambers/ (URLs accessed October 10, 2017).
4. John Chambers, interview by Alan Murray, Great Place to Work Conference, Great Place to Work, May 25, 2017.
Chapter 1
5. Chris Ballard, “Steve Kerr’s Absence: The True Test of a Leader,” Sports Illustrated, May 16, 2017, https://www.si.com/nba/2017/05/16/steve-kerr-nba-playoffs-golden-state-warriors-injury-leadership (accessed October 10, 2017).
6. Scott Ostler, “Warriors united in the poetry of defense,” San Francisco Chronicle, April 13, 2017, http://www.sfchronicle.com/sports/ostler/article/Warriors-united-in-the-poetry-of-defense-11071364.php (accessed November 28, 2017).
7. See Shaun Powell, “Golden State Warriors superstar Kevin Durant moving on from Oklahoma City backlash,” NBA.com, May 30, 2017, http://www.nba.com/article/2017/05/29/warriors-kevin-durant-moving-thunder-backlash#/ (accessed November 28, 2017); and Marc J. Spears, “‘Strength in Numbers’ Convinced Kevin Durant to Join Warriors,” The Undefeated, July 4, 2016, https://theundefeated.com/features/strength-in-numbers-convinced-kevin-durant-to-join-warriors/ (accessed October 10, 2017).
8. Alex Edmans, “The Link Between Job Satisfaction and Firm Value, with Implications for Corporate Social Responsibility,” Academy of Management Perspectives 26.4 (2012): 1–19.
9. Vivian Hunt, Dennis Layton, and Sara Prince, “Why Diversity Matters,” McKinsey & Company, January 2015, http://www.mckinsey.com/business-functions/organization/our-insights/why-diversity-matters (accessed October 10, 2017).
10. Marcus Noland, Tyler Moran, and Barbara Kotschwar, “Is Gender Diversity Profitable? Evidence from a Global Survey,” February 2016, Working Paper No. 16-3, Peterson Institute for International Economics, Washington, D.C., https://piie.com/publications/wp/wp16-3.pdf (accessed October 10, 2017).
11. Ed Frauenheim and Sarah Lewis-Kulin, “Pursuing the Potential of All Employees,” Great Place to Work, 2016, https://www.greatplacetowork.com/resources/reports/742-pursuing-the-potential-of-all-employees (accessed October 10, 2017).
12. Louis Columbus, “2015 Gartner CRM Market Share Analysis Shows Salesforce in the Lead, Growing Faster than Market,” Forbes, May 28, 2016, https://www.forbes.com/sites/louiscolumbus/2016/05/28/2015-gartner-crm-market-share-analysis-shows-salesforce-in-the-lead-growing-faster-than-market/ (accessed October 10, 2017).
13. Anne Shields, “Why Salesforce Is Set to Grow in 2017,” Market Realist, February 22, 2017, http://marketrealist.com/2017/02/why-salesforce-is-set-to-grow-in-2017/ (accessed October 10, 2017).
14. Kurt Badenhausen, “The Knicks and Lakers Top the NBA’s Most Valuable Teams 2017,” Forbes, February 15, 2017, https://www.forbes.com/sites/kurtbadenhausen/2017/02/15/the-knicks-and-lakers-head-the-nbas-most-valuable-teams-2017/#ffcdbff7966e (accessed October 10, 2017).
15. Bruce Schoenfeld, “What Happened When Venture Capitalists Took Over the Golden State Warriors,” New York Times, March 30, 2016, https://www.nytimes.com/2016/04/03/magazine/what-happened-when-venture-capitalists-took-over-the-golden-state-warriors.html (accessed October 10, 2017).
Chapter 2
16. Marco della Cava, Jessica Guynn, and Jon Swartz, “Uber’s Kalanick Faces Crisis over ‘Baller’ Culture,” USA TODAY, February 24, 2017, https://www.usatoday.com/story/tech/news/2017/02/24/uber-travis-kalanick-/98328660/ (accessed October 10, 2017).
17. Mike Isaac, “Uber Board Stands by Travis Kalanick as It Reveals Plans to Repair Its Image,” New York Times, March 21, 2017, https://www.nytimes.com/2017/03/21/technology/uber-board-stands-by-travis-kalanick.html (accessed October 10, 2017).
18. Susan J. Fowler, “Reflecting on One Very, Very Strange Year at Uber,” February 19, 2017, https://www.susanjfowler.com/blog/2017/2/19/reflecting-on-one-very-strange-year-at-uber (accessed October 10, 2017).
19. Deirdre Bosa and Anita Balakrishnan, “The Justice Department Is Looking into Whether Uber Violated US Foreign Bribery Laws, Report Says,” CNBC, April 29, 2017, https://www.cnbc.com/2017/08/29/doj-investigating-whether-uber-violated-us-foreign-bribery-laws-dj-citing-sources.html (accessed October 24, 2017).
20. Eric Newcomer, “In Video, Uber CEO Argues with Driver over Falling Fares,” Bloomberg, February 28, 2017, https://www.bloomberg.com/news/articles/2017-02-28/in-video-uber-ceo-argues-with-driver-over-falling-fares (accessed October 10, 2017).
21. Kara Swisher and Johana Bhuiyan, “Uber President Jeff Jones Is Quitting, Citing Differences over ‘Beliefs and Approach to Leadership,’” Vox Media, March 19, 2017, https://www.recode.net/2017/3/19/14976110/uber-president-jeff-jones-quits (accessed October 10, 2017).
22. Eric Newcomer, “Uber, Lifting Financial Veil, Says Sales Growth Outpaces Losses,” Bloomberg, April 14, 2017, https://www.bloomberg.com/news/articles/2017-04-14/embattled-uber-reports-strong-sales-growth-as-losses-continue (accessed October 10, 2017).
23. della Cava, Guynn, and Swartz, “Uber’s Kalanick Faces Crisis over ‘Baller’ Culture.”
24. Mike Isaac, “Uber Fires 20 amid Investigation into Workplace Culture,” New York Times, June 6, 2017, https://www.nytimes.com/2017/06/06/technology/uber-fired.html (accessed October 10, 2017).
25. Newcomer, “In Video, Uber CEO Argues with Driver over Falling Fares.”
26. Isaac, “Uber Fires 20 amid Investigation into Workplace Culture.”
27. Mike Isaac, “Uber Founder Travis Kalanick Resigns as C.E.O.,” New York Times, June 21, 2017, https://www.nytimes.com/2017/06/21/technology/uber-ceo-travis-kalanick.html (accessed October 10, 2017).
28. John Gerzema and Michael D’Antonio, “The Power of the Post-Recession Consumer,” strategy+business, February 22, 2011, https://www.strategy-business.com/article/00054 (accessed October 10, 2017).
29. William H. Frey, “Five Charts that Show Why a Post-White America Is Already Here,” New Republic, November 21, 2014, https://newrepublic.com/article/120370/five-graphics-show-why-post-white-america-already-here (accessed October 10, 2017).
30. Ibid.
31. Richard Fry, “Millennials Surpass Gen Xers as the Largest Generation in U.S. labor force,” Pew Research Center, http://www.pewresearch.org/fact-tank/2015/05/11/millennials-surpass-gen-xers-as-the-largest-generation-in-u-s-labor-force/ (accessed October 10, 2017).
32. Jonas Barck, “Universum Releases 2017 U.S. Talent Survey Data,” Universum Global, http://universumglobal.com/articles/2017/04/universum-releases-2017-u-s-talent-survey-data/ (accessed October 10, 2017).
33. D. Finn and A. Donovan, “PwC’s NextGen: A Global Generational Study,” PwC, 2013, https://www.pwc.com/gx/en/hr-management-services/pdf/pwc-nextgen-study-2013.pdf; “Mind the Gaps: The 2015 Deloitte Millennial Survey, Executive Summary,” Deloitte, 2015, https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/gx-wef-2015-millennial-survey-executivesummary.pdf (URLs accessed October 10, 2017).
34. Fowler, “Reflecting on One Very, Very Strange Year at Uber.”
35. “Social Media Fact Sheet,” Pew Research Center, January 1, 2017, http://www.pewinternet.org/fact-sheet/social-media/ (accessed October 10, 2017).
36. Myles Udland, “United Airlines Loses $950 Million in Market Value as Shares Tumble,” Oath Inc., April 11, 2017, https://finance.yahoo.com/news/united-airlines-shares-tumbling-140648573.html (accessed October 10, 2017).
37. Derek Thompson, “A World Without Work,” The Atlantic, July/August 2015, https://www.theatlantic.com/magazine/archive/2015/07/world-without-work/395294/ (accessed October 10, 2017).
38. Dov Seidman, “From the Knowledge Economy to the Human Economy,” Harvard Business Review, November 12, 2014, https://hbr.org/2014/11/from-the-knowledge-economy-to-the-human-economy (accessed October 10, 2017).
39. “Hyatt Hotels Corporation’s Chief Human Resources Officer, Robert W. K. Webb, YouTube video,” 42:47, posted by “Great Place to Work,” April 10, 2106, https://youtu.be/uEdlb0FDjzc?t=26m5s (accessed October 10, 2017).
40. Susan Lund, James Manyika, and Jacques Bughin, “Globalization Is Becoming More About Data and Less About Stuff,” Harvard Business Review, March 14, 2016, https://hbr.org/2016/03/globalization-is-becoming-more-about-data-and-less-about-stuff (accessed October 10, 2017).
41. Vanessa Bates Ramirez, “How to Stay Innovative amid the Fastest Pace of Change in History,” Singularity Education Group, May 19, 2017, https://singularityhub.com/2017/05/19/how-to-stay-innovative-amid-the-fastest-pace-of-change-in-history/; Bhaskar Chakravorti, Christopher Tunnard, and Ravi Shankar Chaturvedi, “Where the Digital Economy Is Moving the Fastest,” Harvard Business Review, February 19, 2015, https://hbr.org/2015/02/where-the-digital-economy-is-moving-the-fastest (URLs accessed October 10, 2017).
42. Lund, Manyika, and Bughin, “Globalization Is Becoming More About Data and Less About Stuff.”
43. Ed Frauenheim, “Contingent Workers: Why Companies Must Make Them Feel Valued,” Workforce, August 3, 2012, http://www.workforce.com/2012/08/03/contingent-workers-why-companies-must-make-them-feel-valued/ (accessed October 10, 2017).
44. Newcomer, “In Video, Uber CEO Argues with Driver over Falling Fares.”
Chapter 3
45. A. H. Maslow, “A Theory of Human Motivation,” Psychological Review 50 (1943): 370–396, http://psychclassics.yorku.ca/Maslow/motivation.htm (accessed October 10, 2017).
46. “fMRI Reveals Reciprocal Inhibition Between Social and Physical Cognitive Domains,” NeuroImage 66 (2013): 385–401, https://www.ncbi.nlm.nih.gov/pubmed/23110882; “Richard Boyatzis—What Brain Science Is Teaching Us About Leadership,” YouTube video, 3:15, posted April 17, 2014, https://www.youtube.com/watch?v=kxR7dNqNbWM (accessed October 10, 2017).
47. Research suggests stereotype threat can harm employees’ engagement and organizations’ performance, but can be countered through steps such as leaders explicitly affirming inclusivity as a value and feedback in which leaders convey their confidence that the employee can live up to a high standard. See Bettina J. Casad and William J. Bryant, “Addressing Stereotype Threat Is Critical to Diversity and Inclusion in Organizational Psychology,” Frontiers in Psychology, January 20, 2016, http://journal.frontiersin.org/article/10.3389/fpsyg.2016.00008/ (accessed October 10, 2017).
48. George Serafeim and Claudine Gartenberg, “The Type of Purpose that Makes Companies More Profitable,” Harvard Business Review, October 21, 2016, https://hbr.org/2016/10/the-type-of-purpose-that-makes-companies-more-profitable (accessed October 10, 2017).
49. Hunt, Layton, and Prince, “Why Diversity Matters.”
50. “A Conversation with Randall Stephenson and David Huntley: Code of Business Conduct,” AT&T, March 14, 2017, https://ebiznet.sbc.com/attcode/assets/2017StephensonHuntleyVideoTranscript.pdf (accessed November 4, 2017).
51. Juliana Menasce Horowitz and Gretchen Livingston, “How Americans View the Black Lives Matter Movement,” Pew Research Center, July 8, 2016, http://www.pewresearch.org/fact-tank/2016/07/08/how-americans-view-the-black-lives-matter-movement/ (accessed November 4, 2017).
52. Luigi Guiso, Paola Sapienza, and Luigi Zingales, “The Value of Corporate Culture,” Journal of Financial Economics 117 (2015): 60–76.
53. Kim Peters and Ed Frauenheim, “How These Companies Are Changing the Financial Industry,” Fortune, July 19, 2016, http://fortune.com/2016/07/19/companies-changing-financial-industry/ (accessed October 10, 2017).
54. Ibid.
55. Katherine Schwab, “Ideo Studied Innovation in 100+ Companies—Here’s What It Found,” Co.Design, March 20, 2017, https://www.fastcodesign.com/3069069/ideo-studied-innovation-in-100-companies-heres-what-it-found (accessed October 10, 2017).
56. See Steven C. Currall, Ed Frauenheim, Sara Jansen Perry, and Emily M. Hunter, Organized Innovation: A Blueprint for Renewing America’s Prosperity (Oxford: Oxford University Press, 2014).
57. Emma Seppala, “Why Compassion Is a Better Managerial Tactic than Toughness,” Harvard Business Review, May 7, 2015, https://hbr.org/2015/05/why-compassion-is-a-better-managerial-tactic-than-toughness (accessed October 10, 2017).
58. Marc J. Spears, “The Mystery Man Behind the Plan that Helped the Warriors Win Game 4 of the NBA Finals,” Yahoo! Sports, June 12, 2015, https://sports.yahoo.com/news/the-mystery-man-behind-the-plan-that-helped-the-warriors-win-game-4-of-the-nba-finals-080509364.html (accessed October 10, 2017).
59. Steven Ruiz, “Bill Belichick Needed Every Bit of His Defensive Genius to Beat the Falcons,” USA TODAY, February 5, 2017, http://ftw.usatoday.com/2017/02/bill-belichick-gameplan-patriots-falcons-super-bowl-51-recap (accessed October 10, 2017).
60. Lund, Manyika, and Bughin, “Globalization Is Becoming More About Data and Less About Stuff.”
61. “Sustainable Growth Rate—SGR,” Investopedia, http://www.investopedia.com/terms/d/dupontanalysis.asp (accessed October 10, 2017).
Chapter 4
62. Our findings on “gaps” at the Best Workplaces is corroborated by a recent study of Great Place to Work data by scholars Edward Carberry of the University of Massachusetts, Boston, and Joan Meyers of California Polytechnic State University, San Luis Obispo. They studied 1,054 companies that applied for the 100 Best Companies to Work For list between 2006 and 2011 in the United States, and concluded: “the perceptions of men and women of color and white women in companies that make the ‘best’ list are more positive than their demographic counterparts in companies that do not make the list. We also find, however, that the perceptions of employees from historically marginalized groups are more negative than those of white men in the ‘best’ workplaces, and these patterns are similar to those in firms that do not make the list. For perceptions of fairness, the differences between employees from historically marginalized groups and white men are smaller in companies that make the list.” Edward J. Carberry and Joan S.M. Meyers, “Are the ‘best’ better for everyone? Demographic variation in employee perceptions of FORTUNE’s ‘Best Companies to Work For,’ ” Equality, Diversity and Inclusion: An International Journal, Vol. 36 Issue: 7, 2017, pp.647–669, https://doi.org/10.1108/EDI-01-2017-0017 (accessed November 29, 2017).
63. Robert Silverman, “Steve Kerr, the Risk-Taking General Who Led the Warriors to Victory,” Daily Beast, June 17, 2015, https://www.thedailybeast.com/steve-kerr-the-risk-taking-general-who-led-the-warriors-to-victory (accessed November 29, 2017).
64. Josh Bersin, “Why Diversity and Inclusion Will Be a Top Priority for 2016,” Forbes, December 6, 2015, https://www.forbes.com/sites/joshbersin/2015/12/06/why-diversity-and-inclusion-will-be-a-top-priority-for-2016/ (accessed October 10, 2017).
65. Gallup has found that 87 percent of employees worldwide are not engaged at work, and that companies with highly engaged workforces outperform peers by 147 percent in earnings per share. See “The Engaged Workplace,” Gallup, 2017, http://www.gallup.com/services/190118/engaged-workplace.aspx. See also Andy Nelson, “Does Employee Engagement Depend on Position Level?” hppy, http://www.gethppy.com/employee-engagement/does-employee-engagement-depend-on-position-level (URLs accessed October 10, 2017).
66. “Inequality Hurts Economic Growth, Finds OECD Research,” Organisation for Economic Co-operation and Development, http://www.oecd.org/newsroom/inequality-hurts-economic-growth.htm (accessed October 10, 2017).
67. Bernadette D. Proctor, Jessica L. Semega, and Melissa A. Kollar, “Income and Poverty in the United States: 2015,” U.S. Department of Commerce, 2016, https://www.census.gov/library/publications/2016/demo/p60-256.html (accessed October 10, 2017).
68. Sheryl Sandberg and Adam Grant, “Speaking While Female,” New York Times, January 12, 2015, https://www.nytimes.com/2015/01/11/opinion/sunday/speaking-while-female.html (accessed October 10, 2017).
69. Susan Chira, “Why Women Aren’t C.E.O.s, According to Women Who Almost Were,” New York Times, July 21, 2017, https://www.nytimes.com/2017/07/21/sunday-review/women-ceos-glass-ceiling.html (accessed October 10, 2017).
70. Pat Wechsler, “Women-Led Companies Perform Three Times Better than the S&P 500,” Fortune, March 3, 2015, http://fortune.com/2015/03/03/women-led-companies-perform-three-times-better-than-the-sp-500/ (accessed October 10, 2017).
71. Cindy Robbins, “2017 Salesforce Equal Pay Assessment Update,” Salesforce, April 4, 2017, https://www.salesforce.com/blog/2017/04/salesforce-equal-pay-assessment-update.html (accessed October 10, 2017).
72. Louis Columbus, “2015 Gartner CRM Market Share Analysis Shows Salesforce in the Lead, Growing Faster than Market,” Forbes, May 28, 2016, https://www.forbes.com/sites/louiscolumbus/2016/05/28/2015-gartner-crm-market-share-analysis-shows-salesforce-in-the-lead-growing-faster-than-market/ (accessed October 10, 2017); Shields, “Why Salesforce Is Set to Grow in 2017.”
73. Ed Frauenheim and Shawn Murphy, “Caring as Competitive Weapon,” Great Place to Work, January 13, 2017, https://www.greatplacetowork.com/blog/787-caring-as-competitive-weapon (accessed October 10, 2017).
74. See, for example, David Rock and Heidi Grant, “Why Diverse Teams Are Smarter,” Harvard Business Review, November 4, 2016, https://hbr.org/2016/11/why-diverse-teams-are-smarter (accessed October 10, 2017).
75. “Report: Pursuing the Potential of All Employees,” Great Place to Work, December 5, 2016, https://www.greatplacetowork.com/resources/reports/742-pursuing-the-potential-of-all-employees (accessed October 10, 2017).
76. “Job Fulfilment, Not Pay, Retains Generation Y Talent,” iOpener Institute, 2012, https://iopenerinstitute.com/wp-content/uploads/2016/04/iOpener-Institute-Gen-Y-Report.pdf (accessed October 10, 2017).
77. “7 Ways High-Trust Organizations Retain Talent,” Great Place to Work, February 3, 2016, https://www.greatplacetowork.com/reports/626-2016-100-best-companies-to-work-for (accessed October 10, 2017).
78. “How Millennials Want to Work and Live,” Gallup, http://www.gallup.com/reports/189830/millennials-work-live.aspx (accessed October 10, 2017).
Chapter 5
79. Employee comments from 2017 Great Place to Work–Certified companies.
80. “Employee Engagement in U.S. Stagnant in 2015,” Gallup, January 13, 2016, http://www.gallup.com/poll/188144/employee-engagement-stagnant-2015.aspx (accessed October 10, 2017).
81. Jim Clifton, “The World’s Broken Workplace,” LinkedIn Corporation, June 13, 2017, https://www.linkedin.com/pulse/worlds-broken-workplace-jim-clifton (accessed October 10, 2017).
82. Studs Terkel, Working: People Talk About What They Do All Day and How They Feel About What They Do (New York: New Press, 1974).
83. Seidman, “From the Knowledge Economy to the Human Economy.”
84. Merriam-Webster, s.v. “respect,” https://www.merriam-webster.com/dictionary/respect (accessed October 10, 2017).
85. Online Etymology Dictionary, s.v. “respect,” http://www.etymonline.com/index.php?term=respect (accessed October 10, 2017).
86. Arne Sorenson, Marriott, Fireside Chat with Matt Heimer, 2017 Great Place to Work Conference, May 25, 2017.
87. Employee comments from 2017 Great Place to Work–Certified companies.
88. Steve Taylor, “Slighting: The Dangers of Being Disrespected,” Psychology Today, January 22, 2017, https://www.psychologytoday.com/blog/out-the-darkness/201201/slighting-the-dangers-being-disrespected (accessed October 10, 2017).
89. Kai Cao and Sanqing Wu, “Abusive Supervision and Work-Family Conflict: The Mediating Role of Emotional Exhaustion,” Journal of Human Resource and Sustainability Studies 3 (2015): 171–178, http://file.scirp.org/pdf/JHRSS_2015120214580440.pdf (accessed October 10, 2017).
90. Christine Porath, “Half of Employees Don’t Feel Respected by Their Bosses,” Harvard Business Review, November 19, 2014, https://hbr.org/2014/11/half-of-employees-dont-feel-respected-by-their-bosses (accessed October 10, 2017).
91. Great Place to Work, 2016 100 Best Workplaces for Women analysis.
92. Gillian B. White, “The Alarming, Long-Term Consequences of Workplace Stress,” The Atlantic, February 12, 2015, https://www.theatlantic.com/business/archive/2015/02/the-alarming-long-term-consequences-of-workplace-stress/385397/ (accessed October 10, 2017).
93. Paul J. Zak, “The Neuroscience of Trust,” Harvard Business Review, January–February 2017, https://hbr.org/2017/01/the-neuroscience-of-trust (accessed October 10, 2017).
94. Great Place to Work, FORTUNE 2017 100 Best Companies to Work For in America, Trust Index Survey Results.
95. “2015 Training Industry Report,” Training, https://trainingmag.com/trgmag-article/2o15-training-industry-report (accessed October 10, 2017). While Training magazine’s report found an overall increase in training spending in 2015, large companies on average cut training budgets that year.
96. Josh Bersin, “The Corporate Training Market Is Exploding,” Deloitte Development, January 30, 2013, http://blog.bersin.com/the-corporate-training-market-is-exploding/ (accessed October 10, 2017). Bersin by Deloitte’s study of the training market found significant dips in training spending during the recession years of 2008 and 2009, though training spending has increased in recent years.
97. Ronald J. Burke, The Fulfilling Workplace: The Organization’s Role in Achieving Individual and Organizational Health (London: Routledge, 2013), Ch. 3.
98. Mark DeWolf, “12 Stats About Working Women,” U.S. Department of Labor, March 1, 2017, https://blog.dol.gov/2017/03/01/12-stats-about-working-women; “Introducing the 2017 Fortune 500 List,” Fortune video, 1:52, http://fortune.com/fortune500/ (URLs accessed October 10, 2017).
99. Sylvia Ann Hewlett, Laura Sherbin, et al., “Athena Factor 2.0: Accelerating Female Talent in Science, Engineering and Technology,” Center for Talent Innovation, 2014, http://www.talentinnovation.org/assets/Athena-2-ExecSummFINAL-CTI.pdf (accessed October 10, 2017).
100. “GoDaddy Joins Fair Pay Pledge to Help Close the Gender Pay Gap,” Cision PR Newswire, June 14, 2016, http://www.prnewswire.com/news-releases/godaddy-joins-fair-pay-pledge-to-help-close-the-gender-pay-gap-300284629.html (accessed October 10, 2017).
101. Auguste Goldman and Monica Bailey, Go Daddy, “Driving Unconscious Bias Out of Our Culture,” presentation, 2017 Great Place to Work Conference, May 24, 2017.
102. “The State of Entry-Level Employment in the U.S.,” March 2017, the Rockefeller Foundation and Edelman Intelligence, https://assets.rockefellerfoundation.org/app/uploads/20170320171306/Impact-Hiring-Survey-Results.pdf; T. Ross, T. Kena, A. Rathburn, A. KewalRamani, J. Zhang, P. Kristapovich, and E. Manning, “Higher Education: Gaps in Access and Persistence Study,” National Center for Education Statistics, August 2012, https://nces.ed.gov/pubs2012/2012046.pdf (URLs accessed October 10, 2017).
103. Heather Brunner, WP Engine, “Starting at the Core: Building an Engaged and Transparent Culture,” presentation, 2017 Great Place to Work Conference, May 24, 2017.
104. Charles Duhigg, “What Google Learned from Its Quest to Build the Perfect Team,” New York Times, February 25, 2016, https://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html (accessed October 10, 2017).
105. Shannon B. Wanless, “The Role of Psychological Safety in Human Development,” Research in Human Development 13 (2016): 6–14, https://www.researchgate.net/publication/296623430_The_Role_of_Psychological_Safety_in_Human_Development (accessed October 10, 2017).
106. Beth Brooke-Marciniak, EY, “GPTW4ALL Leadership Story,” keynote presentation, 2017 Great Place to Work Conference, May 24, 2017.
107. Tim Ryan, PwC, Fireside Chat with Alan Murray, 2017 Great Place to Work Conference, May 24, 2017.
108. Nancy Vitale, Genentech, “GPTW4ALL Leaders Panel: Navigating the Complexities of ‘4ALL’ in a Global Business,” with Ellen McGirt, 2017 Great Place to Work Conference, May 24, 2017.
109. Ellen McGirt, “175 CEOs Join Forces for Diversity and Inclusion,” Fortune, June 12, 2017, http://fortune.com/2017/06/12/175-ceos-join-forces-for-diversity-and-inclusion/ (accessed October 10, 2017).
110. Dan Ariely, Emir Kamenica, and Drzen Prelec, “Man’s Search for Meaning: The Case of Legos,” Journal of Economic Behavior & Organization 67 (2008): 671–677, http://faculty.chicagobooth.edu/emir.kamenica/documents/meaning.pdf (accessed October 10, 2017).
111. “7 Ways High-Trust Organizations Retain Talent,” Great Place to Work.
112. Great Place to Work, 2016 Culture Audit from W. L. Gore & Associates.
113. Great Place to Work, 2016 Culture Audit from Recreational Equipment, Inc.
Chapter 6
114. Margot Lee Shetterly, Hidden Figures (New York: Harper-Collins, 2016), p. 190.
115. See Calla Cofield, “NASA’s Female Leaders Share Challenges of Working in Male-Dominated Field,” Space.com, March 21, 2016, https://www.space.com/32317-nasa-female-leaders-womens-history-month.html (accessed October 10, 2017).
116. See Richard Paul and Steven Moss, We Could Not Fail: The First African Americans in the Space Program (Austin: University of Texas, 2015), p, 121.
117. Bob Granath, “NASA Helped Kick-start Diversity in Employment Opportunities,” National Aeronautics and Space Administration, July 1, 2016, https://www.nasa.gov/feature/nasa-helped-kick-start-diversity-in-employment-opportunities (accessed October 10, 2017).
118. “2017 Edelman Trust Barometer,” http://www.edelman.com/trust2017/ (accessed October 10, 2017).
119. Steven Radelet, The Great Surge: The Ascent of the Developing World (New York: Simon & Schuster, 2015); Louis Uchitelle, The Disposable American: Layoffs and Their Consequences (New York: Knopf, 2006).
120. “Chart Book: The Legacy of the Great Recession,” Center on Budget and Policy Priorities, August 8, 2017, http://www.cbpp.org/research/economy/chart-book-the-legacy-of-the-great-recession (accessed October 10, 2017).
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122. Workplace accidents that lead to injury and death are not a major concern for most U.S. workers. But in other parts of the world—especially in less-wealthy countries—physical safety on the job remains a real issue. See International Labour Organization, “Safety and Health at Work: Hopes and Challenges in Development Cooperation,” 2013, http://www.ilo.org/safework/projects/WCMS_215307/lang--en/ (accessed October 10, 2017).
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127. “Inequality Hurts Economic Growth, Finds OECD Research,” Organisation for Economic Co-operation and Development.
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129. Clifton, “The World’s Broken Workplace.”
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138. “2017 Edelman Trust Barometer.”
139. Frederic Laloux, Reinventing Organizations (Brussels: Nelson Parker, 2014), p. 44.
140. Robert Wright, Nonzero: The Logic of Human Destiny (New York: Pantheon Books, 2000).
141. Margot Lee Shetterly, Hidden Figures (New York: Harper-Collins, 2016), p. 248.
Chapter 7
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146. Frauenheim and Murphy, “Caring as Competitive Weapon.”
147. Clifton, “The World’s Broken Workplace.”
148. Employee comments from 2015 to 2017 Trust Index Surveys.
149. Heather Brunner, WP Engine, “Starting at the Core: Building an Engaged and Transparent Culture.”
150. Alan Murray, “CEO Daily: Tuesday, 6th June,” Fortune, June 6, 2017, http://fortune.com/2017/06/06/ceo-daily-tuesda-6th-june/ (accessed October 10, 2017).
151. Alan Murray, “Trump Veers Off-Script, Again,” Fortune, August 6, 2017, http://fortune.com/2017/08/16/trump-veers-off-script-again/ (accessed October 10, 2017).